Vinay Sharma’s Post

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Real estate investor, Digital Banking Transformation || Banking SAAS-B2B Cloud Microservices || Loan Management|| Farming Sales || Product & Program Management|| Ex HDFC Bank || Ex ICICI Bank

#Looking for energetic & enthusiastic customer delivery manager for Pune based IT software company. Please #Share #Profiles- vinay.sharma@sansidsolutions.com #Director/Sr. Manager/Manager - #Customer #Delivery #Experience 8-15 yrs (8-10 years as Project/Program Manager) #Location #Pune #Job #Requirements, #Role and #Responsibilities- ● Bootstrap a #customer #delivery #function by rigorously #managing #product-#driven #solution #delivery from #initiation to #go-#live for all relevant use cases. ● Design, operationalize, establish, and optimize #end-#to-#end #delivery processes, from order placement to #successful #implementation. ● Build and lead a high-performing #customer #delivery #team, including hiring, training, and mentoring team members. ● Develop and track key performance indicators (#KPIs) to measure and improve delivery efficiency and #customer #satisfaction. ● #Collaborate closely with #sales, #product, and #customer #success #teams to ensure seamless handoffs and alignment throughout the customer journey. ● #Manage #customer #expectations and communicate #project #status, #risks, and issues to internal and external #stakeholders. Desired profile of the candidate ● 12+ years of experience delivering technology solutions in a consultative role at a #SaaS/#Product #company or reputed services/consultancy company ● Savvy about #technology and penchant for applying tech to solve #business #problems#Experienced #Project #Manager with proven 8+ years of track record in successfully delivering and operationalizing tech solutions ● Demonstrable expertise across the #project #lifecycle ● Excellent at working collaboratively with people across board including customer #stakeholders, sales, customer success and the #project #delivery team; firm understanding of #matrix org. ● Demonstrable experience in #scope #management & #negotiation, risk mitigation and #project #monitoring. ● Should be a good listener and can put themselves in the customer's shoes to get an understanding of the requirements. ● Quick to adapt to #new #customer #requirements, new features/enhancements, and product directions. ● Build close working relations with #customers #traveling #on-#site to customer locations anywhere within India ● Should be proficient in #agile #project #management and collaboration tools & have good presentation skills ● Implement and oversee #project #management #tools and #methodologies to streamline delivery processes. ● Evolve the organization to conceptualize and #run #large-#scale, #complex #programs for #large #corporate #customers, #government and #quasi-#government entities

Sujay S.

Senior Global IT Services Delivery Leader | Cloud, Cybersecurity & Software Engineering Expert | Agile Program & P&L Management | Driving Digital Transformation & Operational Excellence

1mo

I'm interested

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