Veem’s Post

Banking & Insurance Forum once againe thank you comunity for nomination in the new category Innovator 2023 and congratulations for winners in all categories! Last evening was good opportunity to discuss future of banking and insurance market with the perspective of customer expectations and technology fast development! Credit Agricole Bank Polska S.A. values are in the top future trends focus on customer satisfaction and support all your customers every day, wherever they need it. #banking #insurance #agile

Bancassurers are trying to unlock their full growth and profitability potential by personalizing their value propositions, distribution models, and operations.   Effective personalization requires sharing and leveraging banking and insurance customer data. However, creating the customer data sharing capability is complex due to data ownership, multiple stakeholders, companies and roles, independent strategy roadmaps, a broad range of opportunities, and privacy and compliance constraints. In this Viewpoint, we share some best practices for addressing these challenges to unlock the full potential of personal data in the bancassurance sector: https://lnkd.in/gHaYYJ5B #data #financialservices #bancassurance 

Thanks to all of you who joined our sponsor-hosted CBA webinar!!! 🙌✨ We could not be more happy and excited with the follow-up engagements! 🤝🎉 In case you missed it, the topic was: "5 Lessons Learned from National Product Launches 🎯" - with a focus on Offer Management and Fulfillment. Not surprisingly, one of the most common follow-up questions we are hearing is around reducing customer complaints! 📉❓ Why Do People Complain About Their Banks? 🤔💬 1. High Fees: 💸 Unexpected or excessive fees (like overdraft charges) can be a real pain. 2. Poor Customer Service: 📞 Long wait times and unhelpful support can turn small issues into big headaches. 3. Slow or Inconvenient Processes: 🕒💤 Ever feel like your bank is stuck in the past? Long application times and delayed transactions don’t help. 4. Account Issues: ⚠️ Unresolved errors, account freezes, or discrepancies can make banking stressful. 5. Lack of Digital Tools: 📲💻 An outdated app or website can ruin the ease of banking on-the-go. 6. Unclear Communication: 📝❓ Terms and conditions that seem to change without clear notice leave customers feeling in the dark. By addressing these 6 reasons with #Naehas 💡, one of our customers achieved amazing results by reducing customer complaints by 44% 📉, and out of those that did complain - 79% of those disputes resulted in favor of the bank!!! 🎉🏆 Reach out to learn how you can achieve similar results! #BankingSolutions #CustomerExperience #FinancialServices #ReducingComplaints #OfferManagement #WebinarHighlights #SuccessStory

Interesting panel at #PLS24 #Paymentleaderssummit in London. Merchants discussing the importance of standardising #payment information from different #paymentmethods and different regions as well as keeping in mind multiple internal touchpoints within a merchant organisation that payments need to condider its impact upon : finance, marketing, risk, operations, customer happiness.. the list goes on!!. Thanks for the insights! Tania Ziegler David Morgan Rafael Vianna and Matt Sykes PhD

Rav Bharania and Pegah Babaie are enabling deep personalization of offers and customer experience at Scotia, hence its a real privilege to share the stage with two leaders driving such cutting edge work. We'll talk about the nuts and bolts of delivering personalization at scale in a regulated industry, and what it takes to drive real change. If you're interested in a session that goes beyond the talking points and plunges deep into the topic – then swing by.

Looking forward to hearing from the best of the best on a topic that has taken me from Retail Consulting to a leading banking transformation product house. If you are at Collision Conf come join us for our Masterclass. Dets below 👇 And don’t forget to download the Masterclass guide!

Did you know that real-time payments can transform your business?  By leveraging FedNow, you can: * Improve cash flow: Receive payments instantly. * Enhance customer experience: Offer faster payment options. * Reduce risk: Minimize fraud and errors. Join us at the PASBA Fall Management Conference on November 4-7, to learn more about how FedNow can benefit your business. #PASBA2024 #FedNow #RealTimePayments #NatPay

"How a Strategic Knowledge Management Initiative Transformed Customer Experience with the Bank: Reducing Hold Time, Cutting Wait Time, and Boosting First-Time Call Resolution! Read the full case study to discover the impact below" #BankKM #knowledgemanagement #customercentricity #KMSOman #OmanKM #GCCKM #KMROI #KMoutcome

If you have not noticed, "Great Things" are happening at Evolv. Between the amazing new Partnerships, Sales Agents and Groups, maybe it's time to check us out! #payments #paymentprocessing #paymentindustry #merchantservices #pos #fintech #poweredbyevolv

🔒 Discover how Erste Bank und Sparkasse sustained outstanding customer experience, achieved positive business outcomes, and remained fully compliant with regulatory standards. 🤝 Read about our partnership and download the case study here: https://loom.ly/xMh1Gok. #PSD2 #RegulatoryRequirements #ACS #3ds #CustomerExperience #ErsteBank