Ubiquity’s Post

At TOTAL PARCO, customer centricity is more than just a principle—it's the foundation of our entire approach. We are dedicated to placing our customers at the center of everything we do, ensuring that every interaction, service, and product is designed with their needs and satisfaction in mind. Transforming call center to prioritize customer centricity is essential for sustainable growth and customer loyalty. As leaders, it's our responsibility to champion this transformation. Together, we're shaping the future of customer experience and setting new standards of excellence in the industry! #CustomerCentricity #CallCenterTransformation #CustomerExperience #CX #Leadership #Innovation #ContinuousImprovement

Is your organisation truly customer-centric?  Swipe through to discover 6 strategies that go beyond customer service to cultivate a customer-focused mindset throughout your organisation. 🔗 For more insights, click here: https://lnkd.in/evkiRP_i #CustomerExperience #CX #Leadership

This infographic serves as a helpful reminder of the key trends shaping Contact Center and Call Center operations in 2024. For those of us deeply involved in this field, it’s clear that contact center operations have significantly transformed the customer experience landscape in recent years. Discover 19 crucial trends to enhance agent training, streamline processes, design seamless experiences, and elevate customer service. #CX #government #leadership #contactcenter #customerservice #callcenter

CX Alert: Are We Missing the Mark? A recent HBR study with Tata Communications revealed a hard truth: only 38% of leaders believe their organizations excel in customer experience (CX), despite heavy investment in digital tools. The takeaway? It's not about more tech; it's about better integration and seamless experiences. For me, this underscores a vital lesson: success in CX isn't about being everywhere—it's about being everywhere right. As we move forward in this digital age, let's prioritize human-centric design and holistic thinking. How are you reimagining CX in your organization? #CustomerExperience #Leadership #Innovation

As we continue to navigate the challenges of today's market, I wanted to reshare my blog post, "4 Foolproof Ways to Build Strong Customer Relationships During the Coronavirus Pandemic (and Prepare for the Future)." In this blog, I explored how businesses can adapt to evolving customer needs with empathy and innovation. The insights shared are just as relevant today as they were when I first published this piece. 👉 Catch up on the full Business Mantra blog here:-https://lnkd.in/d3QUJT8R ✨ What new strategies have you implemented since then? Let's discuss in the comments! #CustomerExperience #CustomerRelationships #CX #CustomerSupport #BusinessGrowth #CustomerSatisfaction #ClientEngagement #EmpathyInBusiness #DigitalTransformation #Innovation #AgileBusiness #Leadership #BusinessStrategy #CustomerCentric #BrandLoyalty #ConsumerBehavior #CustomerFeedback #SocialResponsibility #BusinessResilience #FutureOfBusiness #MarketingStrategy #BusinessAdaptability #CustomerSuccess #SmallBusinessTips

"In today's digital world, reviews aren't just feedback—they’re the foundation of customer trust." – Joe Burton, CEO of Reputation. 📢 As businesses navigate the ever-evolving customer experience landscape, responding to reviews has never been more critical. 🌟 In this insightful article from CX Dive, Joe Burton highlights how timely, thoughtful responses can enhance trust, drive brand loyalty, and shape lasting relationships. 🔎 Discover why every review—good or bad—matters, and how your business can turn feedback into a competitive advantage. 💼 📖 Read the full article here: https://lnkd.in/e2y5pJSf #CustomerExperience #ReputationManagement #Leadership #BusinessGrowth #CX

What sets a great CX Leader apart from a good one? Business acumen. Good CX leaders focus on customer satisfaction. Great CX leaders focus on business outcomes. They understand that CX isn’t just about making customers happy—it’s about driving revenue, reducing churn, and improving margins. A great CX leader knows how to connect customer experience metrics to bottom-line results. They use data to make decisions, invest in scalable systems, and align CX strategy with business growth. In the end, it's not just about the customer—it's about sustainable business impact. What traits do you think make a CX leader truly great? #customerexperience #leadership #cx

The Power of a Clear Goal 🥅⚽ Saturday, I had the joy of watching my 4-year-old score one of his first goals in soccer! 🏆 Seeing the excitement on his face reminded me of something key we often talk about in Customer Experience (CX): having a clear goal makes all the difference. Whether it's on the field or in business, knowing what you're aiming for brings focus, motivation, and ultimately success. In CX, that means understanding your customers’ needs and building strategies to meet them head-on. Every goal counts – for my son, it was a soccer ball in the net. For us in CX, it’s improving feedback, enhancing support, and creating seamless journeys for our customers. What are the goals you're working toward this week? 💭 #CustomerExperience #CX #GoalSetting #Leadership #CustomerSuccess #ProudDad

A wise CX connection of mine shares the difference between good and great CX leaders. The summary of the differences is that great CX leaders take action by connecting the customer experience to bottom line results! Well said Dave Seaton! What do you think?

🌟 Putting People First: The Secret to Exceptional Customer Experience 🌟 "You don’t build a business. You build people, and people build the business." – Zig Ziglar This quote by Zig Ziglar speaks volumes about what truly drives a successful business. It’s not just the strategies or the products – it’s the people. When we focus on building and nurturing our teams, they, in turn, create amazing experiences for our customers. How do you invest in your team to enhance Customer Experience? Share your thoughts and stories below!👇 #CustomerExperience #CX #PeopleFirst #EmployeeEngagement #BusinessSuccess #Leadership #CustomerSatisfaction #TeamBuilding #Empowerment #Training