TOPdesk’s Post

In this post, we'll address the 'close' stage. Bump, solve & close refers to specific actions taken within a ticketing platform such as Zendesk to manage and resolve customer issues or service requests more efficiently. https://lnkd.in/dMf8_JqC agent_efficiency,automations,#zendesk

If you’ve ever had a chatbot tell you, “I don’t understand your request,” this one’s for you. As a consumer myself, I’ve lost count of the times a chatbot or automated phone system just didn’t get it. And it turns out I’m not alone—76% of customers still prefer phone support in 2024, proving that many still value a direct and personal connection. But as we’ve all probably experienced, traditional voice automation hasn’t exactly been winning awards for “most helpful.” That’s why Mavenoid built Voice Assist—an intelligent voice agent that can troubleshoot espresso machines, guide customers through warranty claims, and even recommend spare parts (complete with a handy link sent via text, because we’re fancy like that). Here’s what makes Voice Assist different: 💡 It’s intelligent enough to handle nuanced product questions (no “Sorry, I didn’t catch that” here). 🎯 It switches seamlessly between phone and digital support—uploading a photo or processing a payment? Voice Assist sends you to the right tool instantly. 📊 It’s backed by analytics for a unified view of every interaction. And because we’re all about efficiency: 🎙️ Voice Assist collects the details agents need upfront, so call centers can handle more calls with fewer agents. In short, it’s everything brands need to level up phone support without the hassle of separate voice and digital platforms. Look interesting? Let me know—early access is open! Or check out more details here: https://lnkd.in/eptb5zCg

📈 With the integration of Simplesat and Intercom, seamlessly embed CSAT, NPS, or CES surveys into Intercom chats, posts, or emails and gain valuable insights and elevate your customer support efforts. Learn more➡️: https://lnkd.in/gg-YHpSy #Simplesat #Intercom #CustomerSatisfaction

🚀 Introducing the Technovation Ticketing System! 🛠️ We are thrilled to inform the Technovation Ventures Ltd followers of our latest solution designed to transform how organizations manage and resolve client issues. Say goodbye to chaos and hello to efficiency! Why Technovation Ticketing System? ✅ Streamlined Issue Logging: Reported Clients' issues can easily be logged, ensuring nothing slips through the cracks. ✅ Efficient Workflow: Automate ticket assignments and track progress, making resolutions faster than ever. ✅ Real-Time Monitoring: Track ticket statuses and response times with comprehensive dashboards. ✅ Client Communication: Seamlessly communicate with clients through the system, keeping them informed every step of the way. ✅ Data-Driven Insights: Use analytics to improve your service and spot trends before they become issues. Whether you are in tech support, customer service, or any other client-facing role, the Technovation Ticketing System is your partner in delivering exceptional service. Discover how the Technovation Ticketing System can elevate your customer support.  Visit us at https://lnkd.in/dxjd9CKa Let’s resolve issues faster, smarter, and better! #Technovation #CustomerSupport #IssueResolution #TicketingSystem #InnovationInService #Ticketingsystem #Digitalsolutions

Unlock the Power of Automation in #TicketingSystem! Our latest video delves into how #Desk365 uses #automation to revolutionize #customersupport and streamline ticket management. Learn about automated workflows, ticket routing, and real-time updates—all designed to boost efficiency and customer satisfaction. https://lnkd.in/dmKUCBQp #HelpDesk #WorkflowAutomation #AutomationInHelpDesk

As time has evolved along with the technology for many industries, but the paradigm of IT support hasn't evolved a little for MSPs, who continue to feel left behind concerning they are not embracing advanced technology & innovation fast enough in their day-to-day operations. The first instrumental technology leg for MSPs to provide seamless support between tech and their customers is a PSA, and since its inception, it has never been upgraded to 2.0. In today's world for MSPs, PSA needs to be drawn in two lines, "Communication" & Automation," focusing on two main actors MSP customers (Communication) & MSP techs (For Operational Automation). Since its beginning, the communication phase of PSA has never pivoted towards modern times, where real-time communication and support are the essence of the greater CX. It continues to facilitate email and phone-based communication/support, which most of the time leaves the customer in cue to get support, resulting in a waste of time and delay in response that hurts the MSP business. The CX index for MSPs continues to decline as MSP customers are loosely marked because traditional PSAs only focus on MSP techs who want to organize their operations, leaving customers out of the circle. MSP customers were an afterthought wrt PSA as they were never catered too well or had something specifically for them which helps MSPs to connect well with their customers apart from snail-paced emails or call, to enhance their relationship with the customer. Because they were not catered well, MSP techs tend to spend more time communicating back & forth and, most of the time correcting the basic details that they mentioned while raising the ticket through email rather than effectively supporting customers. PSA, in the true sense, stands for Professional Service Automation, and the last word, "Automation," never embarrassed the MSP community. This left techs to continue to spend a juggernaut amount of time manually managing their requirements or needs, which again consumed so much time, making them more mechanical than efficient, but this is a story for another day. Throughout our journey in building our CSA platform (next-gen PSA), we reasoned why support needs to be conversational as a chat and why we need to cover the last mile, which is connecting MSPs & their customers like never before, giving them a multichannel option be it a Teams App, Mobile App or a Desktop App with a motto "Be there where your customers are". Our journey gave us great insights into the challenges faced by MSPs in delivering support and at the same time, the opportunity it instore MSPs to embrace and grow exceedingly. We have captured the entire essence into an ebook for future reference, which you can grab from the link: https://lnkd.in/gc9gBayN #deskday #csa #psa #innovation #Conversational #chat #support

The magic happens in live support. Here's the unconventional playbook we used: When everyone else was building ticketing systems and sending customers into a void, we took a different approach: 1. Live chat during business hours Not 24/7, but available when our customers needed us most. We gradually did expand to 24/7 global support as the demand grew. And our response time? We kept it under 5 mins. 2. Quick phone calls when chat wasn't enough "Hey, mind if we hop on a quick call to solve this?" The surprise in their voice was always worth it. 3. Founder and exec availability for escalations Nothing says "we care" like the founders and senior leaders jumping in to help. The results? - Won customers directly from competitors - Higher engagement on our site (kept people engaged longer, keeping them on our marketing site) - Real-time product feedback loop - Customers who became vocal advocates But here's what most don't realize: Live support isn't just about solving problems faster. It's about creating moments where customers think "wow, they actually care." The best part? We scaled this approach past 10,000 customers. Your early support strategy sets the tone for your entire customer experience. What's holding you back from offering live support? #CustomerExperience #StartupAdvice #CustomerSuccess

Zendesk has a fully integrated ticketing system that stands out for its adaptability. Zendesk’s automated ticket workflows include custom ticket fields, SLA policies, triggers, and automation. 📲 Such granularity in ticket management allows teams to prioritise effectively, ensuring that high-impact issues are addressed promptly. 👉 Learn more about using Zendesk for customer service in our blog: https://okt.to/c8kDAq #zendesk #CustomerService #CustomerServiceExcellence

🚀 Elevate Your Business with SavyyAi’s Cutting-Edge Services! 🚀 Are you ready to take your business to the next level? Look no further! At SavyyAi, we specialize in providing top-notch services that are designed to streamline your operations and boost your efficiency. 📈 Our AI-driven chatbots are designed to: Provide 24/7 support: Your customers get answers when needed, day or night. 🌙 Offer instantaneous responses: Say goodbye to long wait times and hello to instant solutions. ⏱️ Deliver personalized interactions: Each customer feels heard and valued with tailored conversations. 💬 Ready to revolutionize your customer support? Dive into the world of SavyyAI and discover how our chatbots can elevate your business. Let’s chat! 💼📈

Tired of long wait times and frustrated customers? 😩 Discover our innovative Live Queue Management System that revolutionizes queue management by minimizing wait times ⏳, enhancing customer experience 💼, and ensuring operational efficiency 🏢. Our solution offers: 🌐 Virtual Queuing: Join queues remotely. 🔐 Secure Authentication: Protect your data. 📲 Real-Time Notifications: Keep customers informed. ⚡ Priority Handling: Address urgent cases promptly. 🌍 Multi-Language Support: Cater to diverse customers. 🔄 Seamless Integration: Connect with existing systems. 📊 Robust Analytics: Gain valuable insights. Customize it to fit your unique needs and create a more efficient, customer-centric environment. Ready to transform your queue management? 🌟 Dive into the details and see how we can help! #QueueManagement #CustomerExperience #Innovation #Efficiency #BusinessSolutions #Technology #CustomerSatisfaction #QueueSystem