Tick Boxes’ Post

Want to build trust and credibility with residents whilst improving satisfaction rates? Transparency in communication is paramount. Read my latest blog which explores what this means in practice for social housing providers and how it can be achieved. #housingcomms

Did you know that 89% of residents say a sense of community significantly impacts their satisfaction with where they live? Yet, in many residential communities, residents feel disconnected, and property managers struggle with limited time and resources to address this challenge. In our latest article, we dive into: 💡 The science behind why connection matters for residents and property success. 💡 Common challenges property managers face in fostering engagement. 💡 Simple, actionable strategies—including how Invited can make community-building effortless and effective. Here’s a standout stat: Properties with active engagement programs see lease renewal rates increase by 15-20%. (Source: NMHC) If you’re looking for a fresh perspective on boosting resident satisfaction and retention, this article is for you. 📰 Read the full article here: https://lnkd.in/g6w2naTE #PropTech #ResidentEngagement #CommunityBuilding #PropertyManagement #Innovation

*Calling local plan makers* - you may be interested in genuine, broader opinion research to support your submission. Read more below from Wyn👇 #council #localcouncils #planning #localplan

Imagine if your housing association wasn’t providing the care your tenants need. 😱 That’s exactly why the new Consumer Standards in the Social Housing Regulation Act 2023 are so crucial. These standards are designed to ensure every tenant receives the care and service they deserve. But how can you really understand what your tenants are thinking and feeling? Our latest blog dives into the communication gap between housing associations and tenants, the unseen damage it can cause, and effective solutions to bridge this gap. Ready to enhance tenant satisfaction and ensure compliance with the new standards? Read our blog: Social Housing – Are You Really Listening To Your Tenants? 🔗 https://bit.ly/3LKCyUB #TenantCare #ConsumerStandards #HousingAssociations #TenantCommunication #HousingSector #SocialHousing #BusinessDevelopment

Effective communication is crucial for social housing associations to serve their tenants well. However, many face significant challenges: 1. High call volumes and long wait times - Managing large volumes of calls, especially during peak times, can lead to tenant frustration. 2. Limited communication channels - Relying solely on phone calls or emails can hinder effective communication. 3. Difficulty in maintaining up-to-date tenant information - Keeping tenant records current is essential for efficient service. Discover strategies to overcome these hurdles on our blog: https://bit.ly/4cLPxkA #HousingAssociations #SocialHousing #BusinessDevelopment #TenantEngagement #CustomerExperience

More councils and strategic planning authorities have launched calls for sites as they ramp up the Local Plan process in response to the Government’s positive planning agenda. Ever thought of undertaking genuine opinion research to support your submission? To understand what the community genuinely feels about local housing, planning and development issues? It will be very different from the response you get from the 1% that come along to public exhibitions. Or even the 4-5% that might engage in online planning consultations. Shared Voice has an in house polling operation. We can help provide a genuine evidence base of local public opinion. We know the majority of people support housebuilding in their area. We can’t promise that you will get overwhelming support everywhere, but we can ensure that local supportive voices are captured alongside objector views (and many other views in between). Take a look at the report we undertook for Mac Mic Group on the housing attitudes of residents living in East Renfrewshire as part of their evidence base to the Local Plan submission. Get in touch if you would like to know more. Michael Hantman Millie Dodd Bruce Hampton Jenny Harvie-Miller Cherry Norton https://lnkd.in/gJQ3WYN3

In today's fast-paced property world, communication is more than just updates and announcements. It's the heartbeat of trust, transparency, and community building. But how can good communication can transform your building? Here are a few answers of that question.. 1. Build Trust: Keep residents in the loop and build a strong foundation of trust. 2. Foster Community: Regular updates and events turn neighbors into friends, creating a vibrant community. 3. Boost Collaboration: Open communication channels lead to better cooperation between residents and management. 4. Improve Satisfaction: Clear communication about policies and events reduces misunderstandings and keeps everyone happy. 5. Streamline Solutions: Quick, effective communication helps resolve issues faster and more efficiently. 6. Create Belonging: When residents feel heard and valued, they form a deeper connection with their building. What would you add? #PropertyManagement #CommunityBuilding #Communication #TenantSatisfaction #BuildingTrust

📌 Here at Urbanissta we work closely with our developer clients to build positive relationships with the community, understand local needs, address concerns, build support, mitigate risks, and improve project outcomes. 📍 Engaging stakeholders can lead to better decisions by incorporating a wider range of perspectives, expertise, and local knowledge. This can result in more informed, effective, and sustainable solutions. 📌 We build trust and strengthen relationships between community members, organizations, and decision-makers, to ensure a more collaborative, forward thinking way of working. If you have any community consultation projects that you need help with, pop an email to amanda.hayward@urbnissta.co.uk we would love to help.. 📢 #stakeholderengagement #communityconsultation #projects #planning #urbandesign

I am working on the blog for the Home Encounters report this morning. A five minute read for all you busy folk who don't sneeze 5000 words before breakfast :-) We are aiming to launch the report on 26 September (so keep that date free). The early findings report is proving timely; now, the Grenfell report has put stigma front and centre of the housing agenda. In addition, the Housing Ombudsmancall for evidence on repairs and maintenance. The Home Encounter report is informed by a case study, with two rounds of tenant workshops feeding back on the findings. Where case study findings particularly resonated with the tenant-researchers, I have emphasised these in the report. As one tenant-researcher highlighted, tenant engagement does not just happen in special forums or through surveys and programmes; it happens in every organisational interaction. This is why culture matters, and we hope our report can contribute to enabling emotionally informed practice to become a professional standard in the sector

As the President of our Homeowners Association, I’ve seen firsthand how applying principles of experience management can profoundly enhance our community living. Here’s how we’re using these strategies to not only meet but exceed our residents’ expectations and improve our neighborhood environment: 🌐 Understand Resident Needs: Listening to our community members through surveys, town halls, and informal gatherings helps us grasp the needs and desires of our residents. This feedback is crucial in shaping policies and improvements that truly benefit the community. 🔗 Proactive Problem Solving: We don’t wait for issues to become problems. By anticipating potential challenges and addressing them proactively, we maintain a peaceful and well-functioning community. Whether it’s maintenance updates or security enhancements, forward-thinking is key. 🚀 Foster Open Communication: Transparency is the cornerstone of trust. Newsletters, updated community information, and responsive digital communication channels ensure everyone is informed, involved, and engaged in association decisions and activities. 🌱 Enhance the Living Experience: From organizing community events to taking care of the common areas, every decision we make is aimed at enhancing the overall quality of life in our neighborhood. We focus on creating spaces and opportunities that bring people together and foster a sense of community. 🔗 Build Strong Relationships: Strong community bonds aren’t built overnight. They are the result of continuous effort in managing relationships thoughtfully and with empathy. We prioritize respect and cooperation in all interactions within the community. Managing a homeowners association through these experience-driven principles doesn’t just improve the efficiency of operations—it enriches our lives where we live them. Our aim is to make our neighborhood not just a place to live, but a place to thrive. Fellow residents and HOA presidents, how do you manage your community’s experience? #CommunityManagement #HOALeadership #ExperienceManagement (📸Stock Photo Credit to Dillon Kydd from Oshawa, ON, Canada)