The Wurzak Hotel Group’s Post

✨ When Preparation Meets Opportunity ✨ Last year, I had the privilege of leading a VVIP catering service that came together on incredibly short notice. The stakes were high, the timeline was tight, and the expectations were even higher. But moments like these remind me why I love what I do. What started as a daunting challenge turned into a showcase of teamwork, creativity, and determination. My team didn’t just rise to the occasion – they exceeded every expectation. From meticulous planning to flawless execution, every detail reflected our shared commitment to excellence. The feedback we received reaffirmed why passion and professionalism go hand in hand in this industry. I couldn’t be prouder of the way we handled this event – and I couldn’t have done it without the incredible people I work with. To anyone facing a daunting task: trust your skills, lean on your team, and remember that challenges often bring out your very best. Here’s to raising the bar even higher! #Teamwork #Leadership #Excellence #CateringExperience #EventSuccess #CrestaHotels #CrestaMaun

Want to know how you can retain more of your people? Those people you have invested in - hired, onboarded, trained and who are now delivering great experiences for your customers. I'm looking forward to sharing the retention strategy we use at Cafe Hustle - Hotel and Restaurant Leadership and Team Development in this webinar. Don't forget to reserve your spot! #hospitality #hospitalityindustry #hospitalitymanagement #hotelmanagement #restaurantmanagement

🍴No matter if you are successful or not, many are fans of your hospitality. Your hospitality? It's legendary. People gravitate towards it, cherishing every interaction, relishing in your warmth and inviting persona. Stay hopeful, stay true. In the realm of human connection, you're unrivaled. You excel because you believe. 😊 Share how hospitality brings you hope below. 👇 #restaurant #hospitality #leadership

👏🏻 The Ultimate Hospitality Strategy 🟰 Be Present and Walk the Floor ✅ ⭐️ Completely agree, that’s what I love to do, that’s Hospitality ❗️ #Hospitality #Leadership #CustomerService #TeamEngagement #HotelManagement #GuestExperience #AttentionToDetail #BePresent #HospitalityIndustry #WorkplaceCulture

In life, more is “caught” than “taught”. Lead by example. Model what you want to see in your team. Seek excellence in your own work and walk that out on the floor and watch how your team naturally will want to align with that kind of leadership. We all have directives and goals in business, and that’s what keeps us moving forward. But if you get excited about the directive and lead by example, your team is more likely to want to join you in that journey. The ones that don’t, won’t last long around that kind of energy anyway. #bepresent

EMBARK: Introduction to Leadership ✨ In embark, hosts learn the core capabilities needed to manage other people: how to prioritize and delegate, give feedback, build a collaborative team culture, and champion the work that our team does via organizational communication. ✨ The St. Regis Goa Resort St. Regis Hotels & Resorts Marriott International Debyani Ray Bhattacharya Satish Kumar P Vinay Jaswal #leadershiptrainingsession #embark #development #skillstraining #wearemarriott #putpeoplefirst

How is your leadership and team support program? Velo Leadership have the most comprehensive, modular support package for your hospitality teams that unlocks genuine care and attention for your guests. Whether supporting just your departmental leaders or supporting your entire team, we can bring your team together in the most powerful way. If you would like to explore more, reach out today. #hospitality #hospitalityindustry #leadershipdevelopment #hotels #restaurants

🌟 Teamwork Makes the Dream Work! 🌟 The hospitality industry is no stranger to challenges—short staffing, last-minute changes, and unexpected events are all part of the game. But in these moments, the true strength of a team shines through. Whether it's the General Manager stepping in to wash pots, the Operations Manager jumping into the kitchen to prep food, or the chefs helping to serve guests, it's all hands on deck to ensure the service our guests receive is as exceptional as ever. These moments remind us that titles mean little when the goal is shared. Hospitality is about people—our guests and our teams—and the best results come from pulling together, adapting, and supporting one another. Here's to every teammate who goes above and beyond, showing that success in hospitality isn’t just about what we do, but how we come together to do it. 💪✨ #Hospitality #Teamwork #Leadership #GuestExperience

🌟 Taking a break in beautiful Lanzarote has given me the chance to do one of my favorite things—people watching! 👀 During my downtime, I had two eye-opening experiences at different restaurants that really illustrated the difference between leadership and management. 🍽️ *Restaurant 1*: The place was packed, and the staff seemed a bit overwhelmed. The manager pulled the team aside for a quick talk, then jumped in to help serve and clear tables. But despite all the effort, efficiency didn’t improve. 🍽️ *Restaurant 2*: Similar situation—busy, staff stretched thin. The manager also had a team talk, but instead of jumping in to do the work, they continued greeting guests and overseeing the flow. The result? The team came back energised, more efficient, and with smiles on their faces. 😃 👉 The lesson? True leadership isn’t about doing the work for others; it’s about empowering them to do it better. 💡 When you trust your team and give them the right support, the results speak for themselves. Leadership inspires, management directs—but when you combine the two, that’s when you see real success. 🚀 #LeadershipVsManagement #Teamwork #Empowerment #LeadershipInAction #Inspiration

Are you ready to start 'Talking Turkey'? Having worked with and in hospitality venues for most of my professional life, I can honestly say that clear and effective communication is just as crucial as the ambiance or the quality of service. Interestingly, I also grew up on a Turkey farm, so I know a thing or two about these intelligent animals. And just as a turkey uses a distinctive "beep" to communicate effectively within a flock, your hospitality team needs to communicate seamlessly to create unforgettable guest experiences. This is where 'Talking Turkey' becomes more than a catchphrase - it symbolises the clear, straightforward, and meaningful interactions that define the ultimate hospitality experience. If you're ready to end the frustration and start boosting the collaboration and morale within your team, it's time to start 'Talking Turkey'. #HospitalityTeam #Leadership #TalkingTurkey #FromServiceToSuccess