Technician Career Path’s Post

Did you read the article by Peter Martin in AutoSuccess? Nurturing Tomorrow’s Technicians: The Benefits and Implementation of an Apprentice Program Establish Program Objectives Define clear objectives for the apprentice program, such as improving service efficiency, reducing repair times or increasing customer satisfaction. Align these objectives with the dealership’s overall business goals to ensure strategic alignment. Read the full article: https://lnkd.in/gUWfgbBj

Did you read the article by Peter Martin in AutoSuccess? Nurturing Tomorrow’s Technicians: The Benefits and Implementation of an Apprentice Program Establish Program Objectives Define clear objectives for the apprentice program, such as improving service efficiency, reducing repair times or increasing customer satisfaction. Align these objectives with the dealership’s overall business goals to ensure strategic alignment. Read the full article: https://lnkd.in/eWHDj-jD

Just finished Customer Service Foundations! Check it out: Sharing my experience of implementing CUSTOMER SERVICE FOUNDATION course at Renault Automobile Service center ( Enoch Renault , Udupi, India ) has really helped me step up my confidence and mannerism to better understand my customers concerns and demands. More importantly I have learned, how to better understand an angry or upset customer and empathize according to their situation regarding Automobile parts failure or brake down. I really appreciate Jeff Toister effort to develop this course and very grateful for him to share his insights and tricks to de-escalate situation and provide best customer experience.

About the Course: Achieving Service Excellence with Key Customer Metrics As a customer, why am I willing to pay more for a service or product? It’s all about how special I feel when I receive it. The satisfaction of a smile after using a great product is truly priceless. This course covered essential topics like measuring customer satisfaction, handling complaints effectively, and understanding first-contact resolution. A big thank you to Talstack for offering such an excellent educational platform, and to the incredible tutor, Bamise Olowookere, for making complex concepts easy to understand. #CustomerExperience #CustomerSatisfaction #ServiceExcellence #CustomerSupport 

The Auto Service Industry's Blueprint for Excellence: 5 Strategic Audit Steps In today's competitive automotive service landscape, maintaining consistent quality isn't just good practice—it's essential for business growth and customer retention. Our latest guide breaks down how strategic auditing can transform your service centers, boost efficiency, and drive customer satisfaction. Key takeaways: ✅ Standardization drives consistency ✅ Data-driven employee performance tracking ✅ Customer feedback integration ✅ Equipment optimization ✅ Enhanced safety protocols What audit practices have yielded the best results at your service centers? Share your experiences below! 👇

Just completed thee course “Developing a Service Mindset”! Check it out: https://lnkd.in/eH87N8GS  Excited to apply these new skills to enhance customer satisfaction. #CustomerService #ProfessionalDevelopment #CustomerExperience #Learning #CustomerSatisfaction #SkillUp

We will be hosting a webinar for service teams tomorrow at 2 EST with Mark Bortle from Automotive Training Institute! If you want to improve customer retention through communications, register at the link in the comments below.

FEATURED PROGRAM OF THE WEEK At the end of the Customer Service Improvement Program, the participants will be able to: 1. Determine specific work-related situations and scenarios excellent customer service is expected. 2. List the three most important skills that need to be developed and mastered in order to provide excellent customer service. 3. Practice demonstrating at least three key skills in improving their customer service skills. Message us for more information. #customerservice #customerexperience #customersatisfaction #livingknowledge

In today's competitive automotive market, a customer's first impression is often shaped by their phone call experience. Did you know that 86% of consumers will leave a brand after just two bad experiences? Investing in specialized automotive phone training is an important tool for your dealership's success. Equip your customer service representatives with the skills they need to handle inquiries, resolve issues, and turn first calls into lasting relationships. Empower your team, enhance communication, and watch customer loyalty soar. Let's prioritize winning customer service together. #CustomerService #AutomotiveTraining #DealershipSuccess https://hubs.ly/Q02YgbK40

Just finished the course “Customer Service: How to Adapt to Changing Customer Needs” by Madecraft and Colin Crowley! Check it out: https://lnkd.in/gNU_AHug #changemanagement #customerservice.