Technical-24’s Post

Customers are your business’s most valuable asset. Don’t just satisfy them; delight them! Our Scheduling and Dispatch software digitalizes all operational variables (field technicians, skill sets, work hours, location) to create an accurate dispatch plan every day. Ensure optimal resource utilization, maximize uptime, and achieve high customer satisfaction. Read More https://lnkd.in/gGpCMqFm #fieldservice #technicianscheduling #fieldservicescheduling #dispatchsoftware

𝗙𝗶𝗲𝗹𝗱 𝗦𝗲𝗿𝘃𝗶𝗰𝗲 𝗠𝗮𝗻𝗮𝗴𝗲𝗺𝗲𝗻𝘁: 𝗔 𝗛𝗼𝗹𝗶𝘀𝘁𝗶𝗰 𝗔𝗽𝗽𝗿𝗼𝗮𝗰𝗵 𝗧𝗼 𝗦𝗲𝗿𝘃𝗶𝗰𝗲 𝗘𝘅𝗰𝗲𝗹𝗹𝗲𝗻𝗰𝗲 https://bit.ly/3WzJKIh Your customers expect quick resolutions and transparency when service issues arise. With IDI’s Field Service Management solution, that’s exactly what they get. Our latest blog tells the story of a customer who experienced seamless service—from scheduling a technician visit to receiving real-time updates and having their issue resolved promptly. Learn how our FSM solution is helping service providers enhance efficiency, reduce costs, and deliver exceptional customer care. 🔗 https://bit.ly/3WzJKIh #FSM #CustomerSatisfaction #TechInnovation #FieldOps #OperationalEfficiency #IdeasIntoGrowth

Push Notification On Multiple Devices For Repair Shop - Instantly inform everyone of repair status and changes. - Keep technicians, customers, and management in sync. - Reduce delays and streamline repairs. - Keep customers updated for greater satisfaction. - Deliver updates to any device. . . . #trackobs #repairstatus #Deliverupdates #repairtask #technicians #PushNotification #repaircrm

🌟 𝗘𝘅𝗮𝗚𝗿𝗶𝗱’𝘀 𝗜𝗻𝗻𝗼𝘃𝗮𝘁𝗶𝘃𝗲 𝗖𝘂𝘀𝘁𝗼𝗺𝗲𝗿 𝗦𝘂𝗽𝗽𝗼𝗿𝘁 🌟 ExaGrid listened to customer frustrations with typical industry support and developed a unique approach. Here’s why 99% of our customers stay on our yearly maintenance and support program: 🌍 𝗚𝗹𝗼𝗯𝗮𝗹 𝗥𝗲𝗮𝗰𝗵: Supporting thousands of organizations in over 80 countries with local language support. 💼 𝗗𝗲𝗱𝗶𝗰𝗮𝘁𝗲𝗱 𝗟𝗲𝘃𝗲𝗹 𝟮 𝗘𝗻𝗴𝗶𝗻𝗲𝗲𝗿𝘀: Every customer works with a dedicated     Level 2 engineer specializing in 2-3 backup applications, ensuring expert     support. 🔄 𝗣𝗿𝗼𝗮𝗰𝘁𝗶𝘃𝗲 𝗠𝗼𝗻𝗶𝘁𝗼𝗿𝗶𝗻𝗴: 90% of our customers’ alerts and alarms are     automatically sent to ExaGrid’s health reporting system for proactive     issue resolution. ⚙️ 𝗤𝘂𝗶𝗰𝗸 𝗖𝗼𝗺𝗽𝗼𝗻𝗲𝗻𝘁 𝗥𝗲𝗽𝗹𝗮𝗰𝗲𝗺𝗲𝗻𝘁: With spares depots worldwide, we      ensure next business day air shipment of replacement components, all      while your system stays live. 📈 𝗦𝗲𝗮𝗺𝗹𝗲𝘀𝘀 𝗜𝗻𝘀𝘁𝗮𝗹𝗹𝗮𝘁𝗶𝗼𝗻: Complimentary installation assistance, saving      budget and avoiding on-site security risks. With an +81 Net Promoter Score (NPS) and comprehensive support that includes free installations, proactive notifications, and no hidden costs, ExaGrid sets the standard in customer support. Discover why our customers rave about ExaGrid’s industry-leading support. 💬 #DataProtection #CustomerSupport #ExaGrid #BackupSolutions #ITInfrastructure #BusinessContinuity

Understanding the Customer's PerspectiveUnderstanding the issues and challenges faced by the customer from their point of view is the first and most crucial step towards effective customer problem resolution. Many times a customer's anger and frustration over the problem may lead to a belief that the problem is not just an abnormality but a genuine reflection of the poor quality of service.However, customer needs can often be complex and ambiguous. When firms listen to the real voice of the customer, problems become visible and this helps to focus and prioritize efforts to improve.  THIS IS THE RIGHT TIME TO GET A SYSTEMATIZED,REMOTE CUSTOMER SERVICE REPRESENTATIVE TO HANDLE YOUR COMPANY COSTOMER CENTER EXCEPTIONALLY. send a  dm so we can set timeslots for conservation  #consumerservicejob. #canadaremotejobs #USremoteconsumerjobs 

Do you need a Technical Support Engineer in your team⁉ #Technical_Support_Engineers are integral to the smooth functioning of any technology-driven organization! They not only resolve issues but also add value by preventing problems, maintaining productivity, ensuring customer satisfaction, and enhancing security. Their presence in a team is a key factor in keeping technology systems operational and aligned with business goals. #EVOLVE #DEV_Course #Candidate_of_the_day

Implementing technology and processes that eliminate repeat visits can take you from an on-demand contractor to an in-demand contractor. We're here to show you how to unlock productivity and earn more revenue per tech, all while lowering administrative costs. Join us April 4th for a webinar where we'll show you how to use technology to: 1. Get the right techs to the right jobs at the right time with the right parts to prevent customer turn-aways, excess drive times, and techs showing up without the parts they need. 2. Equip techs to move fast and do the great work the first time so they waste less time and do higher quality work to reduce callbacks and warranty costs. 3. Gain visibility to ensure your team is performing outstanding work every step of the way as efficiently as possible. Register today! https://lnkd.in/eR5khUBR #MaintenanceContract #ServiceContract #SkilledLabor #IndustrialMaintenance #BuildingMaintenance

Introducing the Ultimate Technical Support Hotline for Variable Speed Drives in the UK! Call Anytime, Day or Night Connect with a Fully Qualified and Experienced Drive Service Engineer Struggling with your variable speed drives? Don't worry! Our dedicated hotline is here to provide you with unparalleled support, 24/7. With just one call, you'll be connected directly to our team of experts who are ready to assist you with any drive-related queries, issues, or concerns you may have. No Charge for Telephone Support Your peace of mind is our priority. We believe in providing exceptional service without adding any burden to your budget. That's why our telephone support is absolutely free of charge. We're committed to helping you maximize the performance and reliability of your variable speed drives, without costing you a penny. Unlimited Call Volume Got multiple questions or ongoing drive concerns? No problem! We understand that troubleshooting can sometimes require more than a single conversation. That's why we offer unlimited calls, allowing you to reach out to our knowledgeable engineers as many times as you need. Rest assured, we'll be by your side until your issues are resolved. We Support All Types and Power of Variable Speed Drives Regardless of the brand, make, or power of your variable speed drives, our team is well-versed in handling them all. We have extensive expertise in a wide range of drives, ensuring that we can assist you with any model you own. Trust us to diagnose, troubleshoot, and guide you through the optimal solutions. We Don't Care Where You Bought Your Drives From Unlike others, we value your satisfaction above all else. It doesn't matter where you purchased your drives; we're here to give you the support you need. Our commitment lies in helping you overcome challenges, regardless of the origin of your equipment. Count on us for unbiased assistance and expert advice, without any limitations. The Exclusive Support Service in the UK We take pride in being the only company in the UK to offer such comprehensive and accessible technical support for variable speed drives. Our unmatched dedication and unwavering commitment to customer satisfaction set us apart. Experience the difference of having a reliable partner by your side for all your drive-related needs. Call us today on 0330 99 0247! #VSD #VSDSupport #MaintenanceEngineering #TechnicalSupport

✅ Maximize efficiency and customer satisfaction with Legendary Supply Chain's Field Service solutions. Built entirely on Salesforce, the Legendary platform allows organizations to manage their service in the same database as their entire operations. 📈 Manage cost-to-serve, service requests, equipment maintenance, agreements, and more with Legendary Field Service. Empower your team with the tools they need to excel and drive growth. #FieldService #SupplyChain #OperationsManagement #CustomerSatisfaction #Innovation #Efficiency #CostManagement #DataDriven #Salesforce https://lnkd.in/g4iFWTeS

Being a Technical Support Engineer, means ensuring that customers have an exceptional experience with the technology they rely on. Every interaction is an opportunity to not only resolve issues but to empower customers, helping them unlock the full potential of their systems. Here are a few ways in which this could be done. Provide Rapid, Effective Solutions: It’s crucial to diagnose and fix technical problems quickly, minimizing downtime and allowing customers to continue their operations smoothly. Offer Personalized Support: Each customer is unique, so tailor your approach to their specific needs, offering solutions that are relevant to their individual circumstances. Communicate Clearly: Making technical solutions easy to understand is key. Break down complex concepts into simple terms to ensure customers feel confident and in control of their technology. Empathy and Patience: Listen carefully to customer concerns, ensuring they feel heard and understood throughout the support process. Proactive Solutions: Don’t just solve the immediate issue—focus on identifying root causes to prevent future problems and help customers achieve long-term success. Customer satisfaction isn’t just a goal, it’s the foundation. Great technical support goes beyond troubleshooting—it’s about building relationships, providing peace of mind, and ensuring that customers feel supported every step of the way. #CustomerSuccess #CustomerSupport #TechnicalSupport #CustomerExperience #ProblemSolving #CustomerSatisfaction #TechCareers #CustomerCare #TechCommunity #CareerGrowth