Missed the "Customer-Outcome Management Webinar" by Lemon Operations about 2 weeks ago? No need to get alarmed... here is the link to the recording of it. Watch and enjoy it! #outcome #outcomes #customersuccess #customerfirst #customercentricity #customerjourney #workshop #webinar #autodesk https://lnkd.in/dgZ72vPs
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Removing organizational silos and adopting value-based plans and metrics is crucial for building trust and addressing operational challenges. Value Stream Management ensures transparency, fosters trust, and delivers tangible customer value. Learn how in our white paper. #ValueStreamManagement #OrganizationalTrust #DigitalTransformation
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Part 2: Advanced benefits of process planning for business success In Part 1, we covered the basics of process planning, emphasizing its role in reducing costs by 20-30% and boosting productivity by 15%. Now, let's explore the advanced benefits that can truly set your business apart. Effective process planning can reduce downtime by up to 40%, especially during unexpected disruptions like supply chain issues or changes in demand. Optimized workflows also lead to 25% faster project completion rates, enhancing customer satisfaction and speeding up time-to-market. ProcessNavigation offers advanced tools that go beyond visualization. Our platform provides predictive insights to address bottlenecks proactively and improve decision-making, leading to more efficient operations and a resilient business structure. Ready to take your process planning to the next level? Let’s make it happen with ProcessNavigation. #ProcessPlanning #BusinessSuccess #WorkflowOptimization #ProcessNavigation #BusinessEfficiency #DigitalTransformation #Scalability #RiskManagement
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Here's the hard truth: support teams are often seen as "necessary costs" rather than valuable assets. But that mindset is so outdated. It's time to change the narrative! Picture your support team as the vital compass guiding your business journey, ensuring customers stay on the right path and reach their destination happy and satisfied. Unlike sales or marketing, where ROI is a straight highway, the financial returns on customer support are more like exploring uncharted terrain – discovering hidden gems of customer loyalty and satisfaction along the way. It is possible to turn customer support into a strategic asset that you can bravely discuss with your company's CFO. Here's how: ➡️ Chart the course to prove your team’s ROI. ➡️ Navigate the connection between exceptional support and key business metrics. ➡️ Guide your company leadership with informed decisions. ➡️ Keep investing in your support operations expedition. In our latest blog, we equip you with the essential metrics you need to plot your support team’s impact on financial success. From measuring Lifetime Value (LTV) to navigating customer retention, we've got the tools to show why great support is a treasure worth seeking. Discover the map to exceptional support! Check out the blog for all the expedition details, link in the comments section. 🌍 #CustomerSupport #ROI #BusinessStrategy #CustomerService #CX
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The LEAN Consulting Group LEAN in a Box If you can’t afford to hire a consultant but need the benefits LEAN* can bring to your hospital or organization, you need LEAN in a Box. If you want to eliminate waste but don’t know where to start, you need LEAN in a Box. If you want to raise patient satisfaction scores, you need LEAN in a Box. If you want to improve quality, you need LEAN in a Box. If you want to increase customer satisfaction, you need LEAN in a Box. If you want to improve financial performance, you need LEAN in a Box. If you don’t have the expertise on your staff to implement LEAN* but badly need the benefits, you need LEAN in a Box. LEAN is not complicated or difficult to implement if you have the tools and expertise to lead you in the process. That’s what you get in LEAN in a Box. https://buff.ly/47zHxB2 #theleanconsultinggroup #LEAN #LEANINABOX
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The LEAN Consulting Group LEAN in a Box If you can’t afford to hire a consultant but need the benefits LEAN* can bring to your hospital or organization, you need LEAN in a Box. If you want to eliminate waste but don’t know where to start, you need LEAN in a Box. If you want to raise patient satisfaction scores, you need LEAN in a Box. If you want to improve quality, you need LEAN in a Box. If you want to increase customer satisfaction, you need LEAN in a Box. If you want to improve financial performance, you need LEAN in a Box. If you don’t have the expertise on your staff to implement LEAN* but badly need the benefits, you need LEAN in a Box. LEAN is not complicated or difficult to implement if you have the tools and expertise to lead you in the process. That’s what you get in LEAN in a Box. https://buff.ly/47zHxB2 #theleanconsultinggroup #LEAN #LEANINABOX
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The LEAN Consulting Group LEAN in a Box If you can’t afford to hire a consultant but need the benefits LEAN* can bring to your hospital or organization, you need LEAN in a Box. If you want to eliminate waste but don’t know where to start, you need LEAN in a Box. If you want to raise patient satisfaction scores, you need LEAN in a Box. If you want to improve quality, you need LEAN in a Box. If you want to increase customer satisfaction, you need LEAN in a Box. If you want to improve financial performance, you need LEAN in a Box. If you don’t have the expertise on your staff to implement LEAN* but badly need the benefits, you need LEAN in a Box. LEAN is not complicated or difficult to implement if you have the tools and expertise to lead you in the process. That’s what you get in LEAN in a Box. https://buff.ly/47zHxB2 #theleanconsultinggroup #LEAN #LEANINABOX
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The LEAN Consulting Group LEAN in a Box If you can’t afford to hire a consultant but need the benefits LEAN* can bring to your hospital or organization, you need LEAN in a Box. If you want to eliminate waste but don’t know where to start, you need LEAN in a Box. If you want to raise patient satisfaction scores, you need LEAN in a Box. If you want to improve quality, you need LEAN in a Box. If you want to increase customer satisfaction, you need LEAN in a Box. If you want to improve financial performance, you need LEAN in a Box. If you don’t have the expertise on your staff to implement LEAN* but badly need the benefits, you need LEAN in a Box. LEAN is not complicated or difficult to implement if you have the tools and expertise to lead you in the process. That’s what you get in LEAN in a Box. https://buff.ly/47zHxB2 #theleanconsultinggroup #LEAN #LEANINABOX
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The LEAN Consulting Group LEAN in a Box If you can’t afford to hire a consultant but need the benefits LEAN* can bring to your hospital or organization, you need LEAN in a Box. If you want to eliminate waste but don’t know where to start, you need LEAN in a Box. If you want to raise patient satisfaction scores, you need LEAN in a Box. If you want to improve quality, you need LEAN in a Box. If you want to increase customer satisfaction, you need LEAN in a Box. If you want to improve financial performance, you need LEAN in a Box. If you don’t have the expertise on your staff to implement LEAN* but badly need the benefits, you need LEAN in a Box. LEAN is not complicated or difficult to implement if you have the tools and expertise to lead you in the process. That’s what you get in LEAN in a Box. https://buff.ly/47zHxB2 #theleanconsultinggroup #LEAN #LEANINABOX
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Is it possible to Measure ROI for business process improvements..? Implementing Standard Operating Procedures (SOPs) isn’t just about efficiency; It’s about boosting your bottom line..! Here’s how we can measure ROI for SOPs in business: 1. Time Saved: Track how much time is reduced in key processes. Less time spent = increased productivity! 2. Less Errors - Less cost : Calculate the reduction in Process mistakes, which lowers rework costs and even boosts customer satisfaction. 3. Increased Sales: Streamlined processes lead to quicker delivery and better service, driving repeat sales. 4. Employee Efficiency: See how SOPs improve staff performance by reducing guesswork and training time. Measure these metrics over a set period and compare them to your pre-SOP baseline to see tangible results! #BusinessEfficiency #SOP #ProcessImprovement #ROI #BusinessGrowth #businessprocessmanagement
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Don't forget this step: YEP I KNOW, the spotlight often shines brightly on solving market problems, achieving product-market fit, and the relentless pursuit of product or service perfection. Yet, there’s a pivotal step that many overlook, one that directly influences the predictability and efficiency of your operations: Customer Journey Mapping and the Development of SOPs (Standard Operating Procedures) for internal scalability. It's a common scenario in my consultations: clients dazzled by the allure of infinite possibilities, yet not fully recognizing the predictable nature of many business operations. The truth is, once you map out the customer journey and establish clear SOPs, a new world unfolds. You uncover opportunities not just for optimization but for automation, paving the way for significant savings in both time and money. So, let’s dive deeper: - Have you conducted thorough Customer Journey Mapping for your business? - Are your SOPs fine-tuned to enhance internal efficiency and scalability? I’m looking forward to your insights and stories. Sharing our experiences could be the beacon of light for many businesses teetering on the edge of that overlooked step. Let’s bring those conversations to the forefront and help each other leap from potential failure to streamlined success. Join the discussion below and let’s collectively unlock the doors to more efficient, scalable, and successful business operations. 🚀 #CustomerJourneyMapping #BusinessEfficiency #Scalability #SuccessTips #BusinessGrowth #SBA #SmallBusiness #SMB
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