Swiggy’s Post

🚀 Exciting news in the food delivery industry! 🍽️ Have you heard about Swiggy's new initiative to enhance customer trust? Swiggy has introduced a seal badge that ensures quality and safety for all orders, reassuring customers about the standards upheld in their favourite meals. This badge not only boosts customer confidence but also supports restaurants in showcasing their commitment to quality. It's a win-win for everyone involved! 🤝 🙋 Not only this, Restaurants that fail to maintain the standards may lose their ‘Swiggy Seal’ badge, maintaining the platform’s commitment to customer health and trust. 🤨 What do you think about this initiative? Will it change the way you order food online? Let me know in the comments! #Swiggy #FoodSafety #CustomerTrust #FoodDelivery

Editing this post after successful resolution of the complaint. Got a call from the escalations team at Swiggy and Mr. Ronald helped me out by issuing a refund and taking the quality issue up with the restaurant. Swiggy What is up with your customer service? Most popular restaurants on your platform are sending out stale and stored food that gives out smell and you guys send out automated responses . Faced this issue twice in the last 15 days. For the first time I didn’t think to take it up on social media thinking that it might have happened once. But unfortunately coming to realize that it’s becoming a practice. What is this? A new way to turn profitable after losing 15k crores+? Sriharsha M. Gonna throw away the food and delete my account . Done with ordering in. #poorcustomerservice #swiggy #cloudkitchens #lunchbox

Swiggy Order No: 187023476317964 I’ve always believed in the convenience of ordering online, but today was the last straw. I placed an order for a pizza worth ₹242, only to receive it cold. The response from the company? A measly ₹48 refund! Is this how customer satisfaction is handled these days? This isn’t just about the money—it’s about the time wasted and the disrespect towards customers. Why are we accepting this poor service? If companies can’t even deliver what we pay for, what's the point of ordering online? From now on, instead of relying on delivery, I’ll be heading directly to restaurants. At least there, I can ensure the quality of the food and the service. This is definitely my last order on Swiggy, and I’m sure I’m not the only one who feels this way. To all my connections, think twice before ordering online. Your time, energy, and money are worth more than this. #CustomerSatisfaction #PoorService #Swiggy #OnlineOrdering #LastOrder #TimeIsMoney

#swiggy Swiggy and similar food delivery/quick commerce platforms thrive on their promise of customer experience & convenience. They are valued for the same too. However their lack of a mechanism to compensate a customer for failed experience & convenience is a BIG CONCERN. If there is a bad delivery (broken bottle of milkshake when the family is wanting to have a good time together / missing side dish for rotis, similar delivery related issues for example), just refunding the customer for that broken bottle / missed side dish is not good enough. What is the customer supposed to eat Roti with? What does the parent tell 1kid for not giving him/her alone their milkshake? That’s a complete failure of the promise & experience. Isn’t it fair to expect a fair compensation mechanism when we pay a premium for the experience & when the whole business is valued on that promise? Any thoughts from others? Had similar experiences?

Swiggy #unreliastic_deliverytime #fakepromise #nodelivery does this seem realistic to you? The delivery partner didn't move even an inch from past 15 min and your timer is also running in accordance with it. It's been 20 min that the delivery partner didn't move at all and after teaching out to Swiggy customer support, they are saying that they are not responsible for this delivery. if you can't take responsibility then you should mention that clearly before placing the order. You are not responsible for 1. food quality 2. delivery of food 3. item accuracy then what are you promising as a service

Swiggy Meri Rasmalai kaha hai?? Swiggy has the worst customer support system. They are playing email-email for a simple issue with my recent order. My Rasmalai was missing and they are simply denying to acknowledge it or checking with the respective restaurant. I am your regular user and this is your treatment. No wonder why Zomato Blinkit is ahead of you guys. Sriharsha M. Rahul Bothra please look into this. Order reference- order issue (Items are missing from my order) for order #189280887173765 #swiggy #zomato #onlinefood #consumerforum #customersupport #swiggyfraud #blinkit #zepto

As a longtime Swiggy Swiggy Dineout swiggy customer, I’m beyond frustrated with the repeated quality issues. Despite being patient, I’ve received rotten vegetables three times in a row, including the replacements. This is unacceptable and speaks volumes about the lack of quality control. Rotten Vegetables: Receiving rotten vegetables once could be a mistake, but three times in a row? Even the replacements were rotten! This is not what customers should expect from a reputed service. Inadequate Resolution: Despite raising the issue multiple times, the response has been underwhelming. Simply replacing rotten vegetables with more rotten vegetables is not a solution. Customer Disregard: It's clear that customer satisfaction is not a priority. The repeated failures show a lack of concern for the customer's experience and health. In addition, your customer service chat is horrible; they keep sending the same message over and over again, like a cheap #chatbot. Swiggy, this level of service is unacceptable. It's time to take your quality control seriously and address these recurring issues. Customers deserve fresh and quality produce, not repeated disappointments. Zepto and Blinkit have been taking your customers from under your noses, and I personally think you deserve it for such poor quality and have no responsibility to fix it. #CustomerExperience #Swiggy #FoodDelivery #QualityControl #CustomerService #swiggyinstamart #instamart

Swiggy What about a scheduling feature? I want to order for my guests and want the food at a particular time so that it arrives fresh and there is no need to reheat it. I select items, pay, and choose a timer of 30 or 45 minutes after which the order gets placed automatically. Saves me the hassle in case I forget or some food item gets out of stock. #product #swiggy

Disappoint a customer once and you can make it up with polite conversation. Disappoint a customer twice and you can maybe make up with a discount & polite conversation. Disappoint a customer thrice, there is no coming back from that! Yesterday I ordered snacks from Swiggy and it was cancelled because of some ops issue, then I again ordered my dinner and it was cancelled because of restaurant issue, and then I messaged them/emailed them to at least give me a proper response to this - they failed again! I am a crazy loyal Swiggy customer but instances like this push me to try other brand or product. Have you had a similar experience with any product/brand? Tell in comments :)

Weekend Food Tip : Check Swiggy before ordering food on Zomato They may have way better pricing than Zomato. Bonus Tip : Swiggy customer care might actually listen and respond to your issue (if any) rather than asking you draft another mail on weekend😜 #zomato vs #Swiggy