Swiggy’s Post

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Want to check out the hottest new dishes in town? Introducing Swiggy Drops, our latest feature that brings exclusive, limited edition dishes and meals, delivered straight to your doorstep. Folks in Mumbai, Bangalore, Hyderabad and Chennai keep an eye out on the Swiggy App for what's dropping in your city soon. #Swiggy #SwiggyIndia #WeAreSwiggy #SwiggyDrops

I placed an order for 50 units of burgers on Swiggy and applied the BUY1GET1 discount coupon. However, Swiggy split my order into two separate orders with the following order IDs: 6896 and 2826. To my surprise, the full discount was applied only to the second order (2826), while the first order (6896) received no discount. Further compounding the issue, the restaurant later canceled the second order (ID: 2826), on which the complete discount had been applied, and Swiggy refunded the discount amount. As a result, I not only lost the benefit of the discount but also had my party ruined due to the order issues. Additionally, I ended up bearing the loss caused by the incomplete and incorrect application of the discount. If Swiggy splits an order into two, it is only fair that the discount be split between both orders accordingly. This situation has left me dissatisfied with the way my order was handled. I kindly request a resolution to this matter, including a partial refund or credit for the discount that was not properly applied across both orders. I trust that Swiggy will take this issue seriously and ensure that customers receive fair treatment moving forward. Looking forward to your prompt response and resolution.

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Syed Tousif

Sales Associate at 5paisa

20h

Dear Sir, I hope this message finds you well. I am writing to express my concerns about the current platform fees being charged. After reviewing the costs, I’ve found that the fees are significantly higher than what I had initially anticipated. As a user, this is becoming a challenge, and I believe it may also impact the overall value proposition of your platform. Example :- I stay in banglore location yeshwanthpur triveni road ( If have order a chicken briyani it's next to my shop where i get the same chicken briyani it will cost me 90rs were ur plat form is charging me 256rs were deliver boy is earning 60rs for 500mtrs then ur charging extra 100rs Sir itna b maat luto customer ke paisa bhout mehant se log kaamate hi khane pine may aap Itna marige maat rako sir khane se zayada apko order price hi

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This will definitely improve the food delivery experience Swiggy

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