The other week I was lucky enough to head up a roundtable at Operations Nation's cONference 2024 ✨
Big big thank you to Charlene, Aušrinė, Bre and the rest of the team for organising such an awesome two days 🤠
Such a great crowd of awesome Ops people, just wanting to LEARN! I think thats what my biggest takeaway was. Ops-folk are naturally quite curious and want to learn about things, how they work and most of all they care!!
I used to think Ops-folk found it hard to let go of the People function when they needed the help because of a 'control' thing. Turns out, its a care thing 💙 (most of the time, lolz)
Anywho, I spoke about scaling teams, and how there is no secret sauce, but the groups I was working with had some awesome ideas -
1. Focus on the salary banding and ensuing folks in the same role are in the same banding, because it is waaaaayyyy harder to fix this when you start to scale.
2. Focussing on the onboarding is incredibly important if you want to ensure you set folks up to succeed! Ensure you give people the time, space, tools and support to onboard into the org, and you'll see people flourish.
3. Before you focus on any of this, you need to look at the job architecture of WHAT you actually need, more specifically this persons skills. Too often I see orgs hire something like a CMO because they think they need one, or they've seen others do it, or worse, bragging rights. But in reality you might need a doer, not a thinker. Focus on what your org needs right now, the skills that are missing, and you probably have less chance of crashing and burning 😬 (OK this one was me)
RETIRED - Global Operations Manager at Atlantic Tool & Die Company
4dIt was always a great time when Fred Lennon would come around and personally hand out Christmas gifts (checks). If the name on the check did not match the name on the associate’s uniform (James vs Jim), he’d always ask the Plant Manager if they would vouch for them. Great man, great company!