SURVEYSENSUM’s Post

⏰ Time is running out! The highly anticipated CX Summit 2024 is just around the corner, happening on November 13th and 14th at the stunning Sunway Resort, and we don’t want you to miss this incredible opportunity. 🚨 This is your final chance to join industry leaders, innovators, and customer experience experts for two days of invaluable insights, interactive discussions, and networking. With top-tier speakers lined up to cover essential topics on the future of customer engagement, cutting-edge technologies, and strategies for delivering exceptional customer experiences, this event is a must-attend for anyone serious about staying ahead in the CX space. If you haven't signed up yet, now is the time! Secure your spot before it's too late and ensure you don’t miss out on: - Engaging Keynotes from renowned CX thought leaders - Actionable Workshops to enhance your CX strategy - Networking Opportunities with top professionals in the field - The clock is ticking, and spaces are filling up fast. Don’t wait any longer—register today and be part of this transformative event! Register Now- Whatsapp today 011-54305466 for faster response We look forward to seeing you there! #CCAM #MakingConnections #CXMalaysia #cx #customerexperience #digitalexperience #digital #employeeexperience #people #innovation #mydigital #malaysiadigital #CXSummit2024 #Malaysia #CXStars #StateOfCXinMalaysia #ccam25

Had an awesome time connecting with the #cx community and its leaders in various industries at the The Economic Times CX Summit yesterday. Lots of insights were shared by company/ industry experts at our booth and during conferences also! Special thanks to all those who came up to the booth to share their valuable experiences. We hope to work with each of you closely to make sure Haptik Interakt is able to solve for your customer conversations and experience. #whatsappbusiness #messaging #marketing #meta #cxstrategy

On behalf of CTRL Service India, I was privileged to be a part of the 𝟮𝟬𝘁𝗵 𝗘𝗱𝗶𝘁𝗶𝗼𝗻 𝗼𝗳 𝘁𝗵𝗲 𝗖𝗫 𝗧𝗿𝗮𝗻𝘀𝗳𝗼𝗿𝗺𝗮𝘁𝗶𝗼𝗻 𝗦𝘂𝗺𝗺𝗶𝘁 𝗮𝘁 𝘁𝗵𝗲 𝗖𝗼𝗻𝗿𝗮𝗱 𝗕𝗲𝗻𝗴𝗮𝗹𝘂𝗿𝘂 on 6 December 2024, organized by Phoenix Business Intelligence. It was an invaluable experience to engage with industry leaders and pioneers in the Customer Experience (CX) space. The summit provided a perfect platform for learning, sharing insights, and building meaningful connections. A few key takeaways that resonated with us: 𝗖𝘂𝘀𝘁𝗼𝗺𝗲𝗿-𝗙𝗶𝗿𝘀𝘁 𝗜𝗻𝗻𝗼𝘃𝗮𝘁𝗶𝗼𝗻: Many CX leaders shared how placing the customer at the core of every strategy is the key to creating lasting impact and competitive advantage. Innovation in products, services, and experiences must always be driven by a deep understanding of customer needs and expectations. 𝗗𝗮𝘁𝗮-𝗗𝗿𝗶𝘃𝗲𝗻 𝗣𝗲𝗿𝘀𝗼𝗻𝗮𝗹𝗶𝘇𝗮𝘁𝗶𝗼𝗻: The power of data was emphasized throughout the event. Leaders discussed how leveraging customer data to create personalized, relevant experiences is no longer a “nice-to-have” but a critical factor in building long-term customer loyalty. 𝗔𝗜 & 𝗔𝘂𝘁𝗼𝗺𝗮𝘁𝗶𝗼𝗻: The role of AI and automation in transforming CX was another hot topic. From streamlining customer interactions to providing more efficient and proactive service, these technologies are shaping the future of CX and creating new opportunities for brands to engage with their customers. 𝗢𝗺𝗻𝗶-𝗖𝗵𝗮𝗻𝗻𝗲𝗹 𝗘𝘅𝗰𝗲𝗹𝗹𝗲𝗻𝗰𝗲: With customers engaging through multiple touch-points, creating a seamless experience across all channels—whether online or offline—was highlighted as essential to staying competitive and building trust with customers. 𝗧𝗵𝗲 𝗛𝘂𝗺𝗮𝗻 𝗘𝗹𝗲𝗺𝗲𝗻𝘁: Despite the growing reliance on technology, the importance of the human element in CX was underscored. Empathy, emotional intelligence, and personalized customer care remain crucial in delivering truly exceptional experiences that resonate deeply with customers. What made this summit even more special were the amazing connections I made with like-minded professionals, inspiring thought leaders, and passionate innovators across industries. The collaboration and exchange of ideas left me with so much to look forward to in the future of CX. 🌍 Thank you once again to Phoenix Business Intelligence for bringing together such an impactful gathering of thought leaders and professionals. We look forward to future editions and continuing to contribute to the evolving landscape of CX! #CXTransformation #CustomerExperience #Innovation #Networking #AIinCX #OmniChannel #DataDriven #FutureOfCX #CTRLServiceIndia #BengaluruEvents #MysteryShopping #CX

Please check out my upcoming panel discussion at CX Innovation Summit - Nov 22 Topic will be "The Future of Customer Experience: Sustainability, Empathy, and Innovation". #cxinnovation #cx #customerexperience #innovation #tech #sustainability #empathy #capriglobal

The launch of CX Summit 2024 💥💥💥💥💥 It’s finally happening! Launching with Vigneswaran Sivalingam Datuk Ts. Fadzli Abdul Wahit Manoj Menon #CCAM #MakingConnections #CXMalaysia #cx #customerexperience #digitalexperience #digital #employeeexperience #people #innovation #mydigital #malaysiadigital #CXSummit2024 #Malaysia #CXStars #StateOfCXinMalaysia #ccam25

✨ Thrilled to be invited to the Global Digital Transformation & Customer Experience Summit in Berlin, hosted by Conferenzia World! This dynamic two-day event (Dec 5-6, 2024) brings together industry leaders, innovators, and CX enthusiasts to share cutting-edge insights into digital transformation. 🎯 Highlights so far: - Thought-provoking discussions on leveraging AI, data analytics, and automation to revolutionize customer engagement. - Inspiring talks from speakers representing Samsung Electronics Zalando Marley Spoon Moody's Parloa AVIV Group Chargebee Beko Europe Troy, la moda, Celfocus Generali Hoya Berlin Brands Group and Zurich Insurance all focusing on aligning business strategies with customer-centric innovation. Key takeaways include strategies for personalization, omnichannel excellence, and staying competitive in today’s fast-paced digital economy. Excited for tomorrow's sessions, more insightful exchanges, and actionable lessons for driving transformation. Kudos to the organizers and sponsors of such an impactful event. 💡Excited to discuss how these trends are shaping the future of CX! #DigitalTransformation #CustomerExperience #Innovation

Imagine a world where communication is seamless, where businesses interact with customers not just on one platform but on all the platforms they love. 🌐 Engage 360 is an omnichannel digital engagement platform that turns this vision into reality. With its multi-channel capabilities, businesses can connect with their customers through WhatsApp, Telegram, Webchat, Facebook Messenger, and more, creating a truly connected experience. 🤝 But what makes Engage 360 even more special is the ability to connect your customers with real human agents when they need them most, ensuring that the personal touch is never lost. So, what's the lesson here? In today's fast-paced world, being present where your customers are crucial. Engage 360 helps you do just that, enhancing customer satisfaction and loyalty. Ready to revolutionize your customer interactions? Try Engage 360 today and watch your business flourish! 🚀 https://lnkd.in/gDTkFEaD #CustomerEngagement #DigitalTransformation #DigitalEngagementPlatform #Voxtron #Engage360

📣 On Tue, November 5th, we'll have an insightful CX-Brussels session on "CX & Tech" at🔶Orange Business, where we’ll explore how to orchestrate seamless customer journeys and overcome the common challenges many organizations face. 🔎 Discover why consistency across channels is key, how technology and data integration can drive customer centricity, and what first steps you can take to make it happen. This event will inform you on how to unlock your organization’s full digital CX-potential and we'll have 3️⃣ short energizing keynotes. ▶️ Part 1: The Key to Consistent Customer Experiences (Karin Aalberts & Yves Van den Brande) ▶️ Part 2: The power of Data and Technology (Jens Peeters & Gauthier Bolleyn, CCXP) ▶️ Part 3: Unleash Your Organization’s CX Potential (Karin Aalberts & Yves Van den Brande) ✅These sessions will be followed by an insightful panel discussion. Looking forward to welcome our CX-Brussels members! ❓ Also interested to become part of this growing network? ➡ 📧 info@cx-brussels.eu #cxbrussels #event #networking #cx #brussels #cxtechnology #digitalexperience #events #customerexperiencemanagement #orchestration #leaders #customerexperience #business #customercentricity Peggy Lambert

CX industry benchmarks. Is your brand over- or under-achieving? Is your industry making progress? Download the e-book.

🚨 NEW WEBINAR ALERT 🚨 Discover how with journey orchestration, you can use automation to personalise at scale, leveraging technology like AI to create a joined-up experience across touchpoints ⬇️