Steve N.’s Post

#Allstate tapped BCG X to leverage emerging #GenAI capabilities to gain a better understanding of its customer touchpoints and increase satisfaction. In just four weeks, our team built a predictive machine learning model using GenAI tools capable of improving prediction performance 3x and providing actionable insights for customer service representatives to quickly resolve potential issues. Be sure to check out the full story here: https://on.bcg.com/4aushXb #BCGX #CustomerExperience #GenerativeAI

#️⃣ I recently came across an interesting article on Vonage about emerging communication methods that customers love. 😀 The article highlights the importance of both established and emerging communication methods, as well as the frustrations customers face when dealing with businesses. Here are some key takeaways from the article: 🔸 Customers actively choose to engage with AI, so it's important for businesses to leverage AI in their communication strategies. 🔸 Long wait times, difficulty in reaching the right person, and lack of 24/7 customer service are some of the top frustrations for customers when it comes to communication with businesses. 🔸 Nearly 75% of consumers will stop buying products/services as a result of repeated communications issues with businesses/service providers. 🔸 When frustrated with a business, customers tend to give negative feedback, switch to other providers, and post about their experiences on social media. 🔸 On the other hand, when customers have a great experience with a business, they are more likely to give positive feedback, become more loyal, and purchase additional products. 🔸 More than 60% of customers want live customer service, a variety of communication channels, and 24/7 customer service. 🔸 AI-powered chatbots and virtual assistants are seen as effective tools to improve the customer experience, and most consumers have positive feelings about companies using AI tools. 🔸 AI can help address customer frustrations, such as long wait times, navigating phone menus, and providing personalized experiences. It's clear that businesses need to pay close attention to these trends and leverage AI to provide seamless and efficient communication experiences for their customers. #️⃣ #Vonage #CustomerExperience #AI #CommunicationStrategies #BusinessInsights #Technology #Innovation #Customers #TeamEricsson

We’re entering a new age of customer experience driven by digital transformation and new technologies like AI and augmented reality. I found this article from IBM interesting: It explores the customer experience evolution and what we can expect next in this data-driven age we're living in. Check it out!

The end of the survey era is near. While surveys capture customer feedback, AI-driven customer service analytics offer deeper insights and streamline operations. 🚀 📲 AI provides real-time, scalable, and comprehensive data analysis, transforming customer service into a growth engine. Embrace AI-powered insights to enhance customer satisfaction, improve operational efficiency, and drive sustainable growth. Discover how AI can revolutionise your support and CX strategy with our partners at Zendesk. 🔗 Read more: https://okt.to/yOD5oa #zendeskpartner #SurveyTips

I recently came across an interesting article on vonage.com about emerging communication methods that customers love. The article highlights the importance of both established and emerging communication methods, as well as the frustrations customers face when dealing with businesses. Here are some key takeaways from the article: Customers actively choose to engage with AI, so it's important for businesses to leverage AI in their communication strategies. Long wait times, difficulty in reaching the right person, and lack of 24/7 customer service are some of the top frustrations for customers when it comes to communication with businesses. Nearly 75% of consumers will stop buying products/services as a result of repeated communications issues with businesses/service providers. When frustrated with a business, customers tend to give negative feedback, switch to other providers, and post about their experiences on social media. On the other hand, when customers have a great experience with a business, they are more likely to give positive feedback, become more loyal, and purchase additional products. More than 60% of customers want live customer service, a variety of communication channels, and 24/7 customer service. AI-powered chatbots and virtual assistants are seen as effective tools to improve the customer experience, and most consumers have positive feelings about companies using AI tools. AI can help address customer frustrations, such as long wait times, navigating phone menus, and providing personalized experiences. It's clear that businesses need to pay close attention to these trends and leverage AI to provide seamless and efficient communication experiences for their customers. Which emerging communication method do you believe has the most potential to improve customer experiences, and why? Comment below. #CustomerExperience #AI #CommunicationStrategies #BusinessInsights

#LearnWithTykans Prioritizing enhanced data capabilities through AI and machine learning is vital for creating personalized interactions and building mutual value for customers and brands. By leveraging digital solutions for customer journey management and WFM, contact centers can streamline service interactions, reduce customer frustration, and foster long-term relationships, ultimately enhancing overall CX and EX. Read more here: https://bit.ly/3Tjb2SI

We’re entering a new age of customer experience driven by digital transformation and new technologies like AI and augmented reality. I found this article from IBM interesting: It explores the customer experience evolution and what we can expect next in this data-driven age we're living in. Check it out!

I recently came across an interesting article on vonage.com about emerging communication methods that customers love. The article highlights the importance of both established and emerging communication methods, as well as the frustrations customers face when dealing with businesses. Here are some key takeaways from the article: Customers actively choose to engage with AI, so it's important for businesses to leverage AI in their communication strategies. Long wait times, difficulty in reaching the right person, and lack of 24/7 customer service are some of the top frustrations for customers when it comes to communication with businesses. Nearly 75% of consumers will stop buying products/services as a result of repeated communications issues with businesses/service providers. When frustrated with a business, customers tend to give negative feedback, switch to other providers, and post about their experiences on social media. On the other hand, when customers have a great experience with a business, they are more likely to give positive feedback, become more loyal, and purchase additional products. More than 60% of customers want live customer service, a variety of communication channels, and 24/7 customer service. AI-powered chatbots and virtual assistants are seen as effective tools to improve the customer experience, and most consumers have positive feelings about companies using AI tools. AI can help address customer frustrations, such as long wait times, navigating phone menus, and providing personalized experiences. It's clear that businesses need to pay close attention to these trends and leverage AI to provide seamless and efficient communication experiences for their customers. Which emerging communication method do you believe has the most potential to improve customer experiences, and why? Comment below. #CustomerExperience #AI #CommunicationStrategies #BusinessInsights

I recently came across an interesting article on vonage.com about emerging communication methods that customers love. The article highlights the importance of both established and emerging communication methods, as well as the frustrations customers face when dealing with businesses. Here are some key takeaways from the article: Customers actively choose to engage with AI, so it's important for businesses to leverage AI in their communication strategies. Long wait times, difficulty in reaching the right person, and lack of 24/7 customer service are some of the top frustrations for customers when it comes to communication with businesses. Nearly 75% of consumers will stop buying products/services as a result of repeated communications issues with businesses/service providers. When frustrated with a business, customers tend to give negative feedback, switch to other providers, and post about their experiences on social media. On the other hand, when customers have a great experience with a business, they are more likely to give positive feedback, become more loyal, and purchase additional products. More than 60% of customers want live customer service, a variety of communication channels, and 24/7 customer service. AI-powered chatbots and virtual assistants are seen as effective tools to improve the customer experience, and most consumers have positive feelings about companies using AI tools. AI can help address customer frustrations, such as long wait times, navigating phone menus, and providing personalized experiences. It's clear that businesses need to pay close attention to these trends and leverage AI to provide seamless and efficient communication experiences for their customers. Which emerging communication method do you believe has the most potential to improve customer experiences, and why? Comment below. #CustomerExperience #AI #CommunicationStrategies #BusinessInsights

I recently came across an interesting article on vonage.com about emerging communication methods that customers love. The article highlights the importance of both established and emerging communication methods, as well as the frustrations customers face when dealing with businesses. Here are some key takeaways from the article: Customers actively choose to engage with AI, so it's important for businesses to leverage AI in their communication strategies. Long wait times, difficulty in reaching the right person, and lack of 24/7 customer service are some of the top frustrations for customers when it comes to communication with businesses. Nearly 75% of consumers will stop buying products/services as a result of repeated communications issues with businesses/service providers. When frustrated with a business, customers tend to give negative feedback, switch to other providers, and post about their experiences on social media. On the other hand, when customers have a great experience with a business, they are more likely to give positive feedback, become more loyal, and purchase additional products. More than 60% of customers want live customer service, a variety of communication channels, and 24/7 customer service. AI-powered chatbots and virtual assistants are seen as effective tools to improve the customer experience, and most consumers have positive feelings about companies using AI tools. AI can help address customer frustrations, such as long wait times, navigating phone menus, and providing personalized experiences. It's clear that businesses need to pay close attention to these trends and leverage AI to provide seamless and efficient communication experiences for their customers. Which emerging communication method do you believe has the most potential to improve customer experiences, and why? Comment below. #CustomerExperience #AI #CommunicationStrategies #BusinessInsights