Springboard Hospitality’s Post

Learning is a journey.

In the hotel industry there will always be the age old question asked of experience versus education when it comes to top management. While a degree can be valuable, in my opinion, it's not the number of years of experience that determines one's ability to become a hotel manager. It will the combination of passion, dedication, and a knack for handling the chaos that comes with the hospitality industry. Some might argue that you need a lifetime of experience to navigate the unpredictable world of hotels, while others believe a few solid years in the field can do the trick. Ultimately, it's about proving your worth to whomever your owners are, learning from the challenges, and continuously improving your skills. So, instead of focusing on the years, focus on gaining practical experience, building relationships, and showcasing your leadership qualities. That will be what that will truly set you apart as a hotel manager.

Last week on #InternationalYouthDay, we celebrate the young changemakers who are propelling us towards a more sustainable world! At Shangri-La Rasa Sayang & Shangri-La Golden Sands, we’re proud to see some of our former management trainees grow into leaders within their respective departments. Amongst them are (from left to right) Zi Xian - Director of Events Management, Aries Boo - Assistant Director of F&B, and Alisa Zaini - Cluster Marketing Manager. Sharing about their passions, they’ve gained a lot of experiences and opportunities which ultimately builds their leadership skills. Dedicated to continuously learning new things, challenging the status quo, fostering strong partnerships and leveraging the collective expertise each of them have to drive business goals and their professional career development as well as personal growth.    Additionally, their aspirations for the brand include the unwavering support by the brand to younger individuals in becoming inspiring leaders in the hospitality industry by fostering their growth, honing their skills, and expanding their knowledge. All whilst hosting people to the colourful joys of life in a sustainable manner.   When asked for advice to younger generations, the three leaders shared a common piece of wisdom: to approach life as a perpetual student and to never stop learning. By embracing a continuous mindset, one can navigate the ever-evolving landscape of the industry and world with confidence and adaptability, ultimately enhancing personal and professional growth. By nurturing the ideas and passions of these young individuals, we are shaping a greener, more mindful future for the hospitality industry. Unleash your potential and shine with us! #ShangriLa #ShangriLaHotels #FindYourShangriLa #ESG #DoGood #InternationalYouthDay #Sustainablilty #Shine #shangrilarasasayang #shangrilagoldensands

I am working in Bangkok for the next 3 weeks and having an opportunity to appreciate the vibrant culture and serene moments that Bangkok uniquely offers. This experience is proving to be incredibly enriching, both professionally and personally. An opportunity to: - Understand and appreciate diverse work environments and team dynamics. - Allow for personal growth. - Embrace the local culture. - Eat local food. My favourite dish is sticky rice with coconut cream and perfectly ripe yellow sweet mango! Here’s to three weeks of learning, growth, and delicious Thai food! How has experiencing different cultures influenced your professional skills or leadership style?

How do you become a hotel manager? Becoming a hotel manager requires a deep understanding of each department's operations to effectively lead by example and stay hands-on. It's crucial to inspire and support your team, fostering collaboration across departments to meet guest expectations and business goals. Continuous learning and a commitment to enriching both guest and employee experiences are key. By empowering your team and driving synergy, you not only create a cohesive work environment but also contribute to the overall success of the property.

The role of a chief executive in a hotel is pivotal for the establishment's success. Their duties include strategic planning for growth and sustainability, decision-making for operational efficiency, and selecting skilled staff to uphold service standards. Additionally, they inspire and lead teams, represent the hotel publicly, and cater to customer demands. Effective management in the hotel industry is crucial due to significant capital investments. To lead successfully, a chief executive must focus on the broader picture, gaining insights into operations, developing innovative strategies, setting long-term goals, and ensuring departmental alignment with the hotel's vision. Delegating tasks to capable assistants is key, allowing the executive to maintain a strategic view for informed decision-making. By observing market trends, strategizing, planning for success, and ensuring alignment, chief executives can steer hotels towards growth and excellence.

🌏 Mandarin Oriental Hotel Group Sets Sights on Doubling Portfolio in the Next Decade! Under the leadership of Chief Executive Laurent Kleitman, Mandarin Oriental Hotel Group has embarked on an ambitious ten-year journey to double its hotel portfolio with a focus on redefining luxury hospitality through a brand-led, guest-centric approach. Here’s what sets this strategy apart: 1. Targeted Expansion: Growth plans in high-demand markets like the Middle East, Japan, and North America to meet rising demand. 2. Wellness 2.0: A next-level wellness concept tailored for modern guests, focusing on mindfulness, physical well-being, and overall health. 3. Guest-Centric Innovation: A new app designed to enhance the guest experience from booking to checkout—offering personalization like never before. 4. Sustainability & Community Engagement: Building a brand that not only serves but uplifts local communities and aligns with global sustainability goals. 5. Lifestyle Adaptation: Recognizing the rise of digital nomads, Mandarin Oriental is adapting spaces and services for remote work and longer stays. Kleitman’s vision for the next decade promises to weave Asian heritage with modern luxury, creating memorable guest experiences with every stay. Read the full article ⬇️

Two exclusive masterclasses with industry expert Barath Sikkan 1) Masterclass: 𝗠𝗮𝘀𝘁𝗲𝗿𝗶𝗻𝗴 𝗖𝗮𝘁𝗲𝗴𝗼𝗿𝘆 𝗠𝗮𝗻𝗮𝗴𝗲𝗺𝗲𝗻𝘁: 𝗦𝘁𝗿𝗮𝘁𝗲𝗴𝗶𝗲𝘀 𝗳𝗼𝗿 𝗦𝘂𝗰𝗰𝗲𝘀𝘀 Date: 21-22 Oct 2024 Venue: Sheraton Imperial Hotel, Kuala Lumpur Objective: • Understand Category Management Principles • Learn how to analyze consumer behavior and trends to inform category strategies and improve product assortments 2) Masterclass: 𝗢𝗽𝘁𝗶𝗺𝗶𝘇𝗶𝗻𝗴 𝗦𝗼𝘂𝗿𝗰𝗶𝗻𝗴 𝗮𝗻𝗱 𝗦𝘂𝗽𝗽𝗹𝘆 𝗖𝗵𝗮𝗶𝗻 𝗦𝘁𝗿𝗮𝘁𝗲𝗴𝗶𝗲𝘀 Date: 24-25 Oct 2024 Venue: Sheraton Imperial Hotel, Kuala Lumpur Objective:  • Learn to optimize supply chain processes by leveraging best practices in logistics, inventory management, and demand forecasting. • Use data analytics to measure and improve supply chain performance, ensuring alignment with business objectives. Please PM me for more details #SupplyChain #SourcingStrategies #CategoryManagement #Mindzallera 

Not everyone is suited for hotel management (or wants to be). I've noticed hotel staff members who: • Take management positions just to climb the career ladder • Want to become expert specialists in their field • Excel in hands-on operational roles Being a specialist instead of a manager isn't a sign of low ambition. It doesn't mean you're not successful. And it definitely doesn't mean you lack leadership qualities. That's why hotels need to create clear advancement paths for both specialists and managers. Pushing staff into management roles they don't want creates problems for everyone. It results in unmotivated managers, frustrated teams, and poor performance across departments. The hospitality industry needs both talented managers and skilled specialists to thrive. Each role brings unique value to a hotel's success. Keep developing your expertise, strengthen your skills, and find a hotel that supports your chosen career direction. Whether that's in management or as a specialist. The choice is yours - and both paths lead to success. 👌

Soft skills are critical for front office roles due to the high level of interaction with guests, colleagues, and other stakeholders. Training the upcoming leaders of industry ✨ Sayaji Hotels Ltd #softskills #sayaji #training #learning #msva #akashthakurmsva