Cerise+SPTF’s Post

🌱💡 𝐒𝐨𝐜𝐢𝐚𝐥 𝐈𝐧𝐧𝐨𝐯𝐚𝐭𝐢𝐨𝐧𝐬 𝐟𝐨𝐫 𝐅𝐚𝐢𝐫 𝐆𝐫𝐞𝐞𝐧 𝐚𝐧𝐝 𝐃𝐢𝐠𝐢𝐭𝐚𝐥 𝐓𝐫𝐚𝐧𝐬𝐢𝐭𝐢𝐨𝐧 𝐢𝐧 𝐄𝐮𝐫𝐨𝐩𝐞 - Throwback to our mid-term meeting for the Transform Together Fund with the Microfinance Centre On Oct 8-9 in Warsaw, we exchanged with the 9 partners of the #TransformTogetherFund project, on their digital and green innovations to improve skills of vulnerable populations. We have learned from the partners about chat-bots to discuss with customers, #DigitalLending, e-signatures, ways to build digital skills for micro-entrepreneurs, and more tech solutions! 🔎 Technology has enabled significant progress in financial inclusion. Digital tools and 𝐝𝐢𝐠𝐢𝐭𝐚𝐥 𝐟𝐢𝐧𝐚𝐧𝐜𝐢𝐚𝐥 𝐬𝐞𝐫𝐯𝐢𝐜𝐞𝐬 (DFS) represent a great opportunity as it can make financial services safer, more transparent, and more efficient. But the level of harm that #customers are already experiencing from DFS is also increasing: cyber criminality, fraud, inadequate recourse mechanisms, over-indebtedness, lack of transparency, unclear/unfair pricing, among many other #risks. 💡 During our #TTFMeeting, we shared the work conducted by Cerise+SPTF over the past five years to build the Management Standards for the Responsible Provision of Digital Financial Services (the 𝐃𝐅𝐒 𝐒𝐭𝐚𝐧𝐝𝐚𝐫𝐝𝐬), a set of practices to mitigate the risks of customer harm. The DFS Standards are organized in five dimensions, covering 𝐬𝐭𝐫𝐚𝐭𝐞𝐠𝐲, 𝐠𝐨𝐯𝐞𝐫𝐧𝐚𝐧𝐜𝐞, 𝐩𝐫𝐨𝐝𝐮𝐜𝐭 𝐝𝐞𝐬𝐢𝐠𝐧, 𝐜𝐮𝐬𝐭𝐨𝐦𝐞𝐫 𝐩𝐫𝐨𝐭𝐞𝐜𝐭𝐢𝐨𝐧, 𝐚𝐧𝐝 𝐡𝐮𝐦𝐚𝐧 𝐫𝐞𝐬𝐨𝐮𝐫𝐜𝐞𝐬. As a public good, the DFS Standards come along with a free evaluation tool that digital financial service providers of all types can use. 👉 Learn more about the DFS Standards and Evaluation Tool: https://lnkd.in/eqBTR3N3 💬 With the partners in Warsaw, we discussed the way to implement the DFS Standards to address the customer protection risks from DFS and how these issues should be discussed in the revision of the 𝐄𝐮𝐫𝐨𝐩𝐞𝐚𝐧 𝐂𝐨𝐝𝐞 𝐨𝐟 𝐆𝐨𝐨𝐝 𝐂𝐨𝐧𝐝𝐮𝐜𝐭 to ensure digital finance can be inclusive, safe, and beneficial to customers. Thank you to all the partners for open exchanges on innovation and challenges! 👉 Stay tuned in 2025 for the lessons learned with these projects: https://lnkd.in/e_7K7-EzAdieConfeserfidi Società FinanziariaCOOPFIN s.p.a.FAER IFNFundacja na rzecz Rozwoju Polskiego RolnictwaAssociazione MicroLabOMROSIS Credit3Bank #InclusiveFinance #SustainableFinance #GreenSkills #DigitalSkills #SocialInnovation

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