SMRT Architects & Engineers’ Post

We recently hosted our annual Convening, a space for CORES-certified organizations to come together and learn from each other about innovative ideas and best practices. In one of these sessions, practitioners shared how they have identified opportunities for collaboration across resident services and property management teams. Ceceily Brickley, Director of Resident Success at Gene B. Glick Company, discussed the importance of creating shared accountability to resident outcomes across staff roles as well as promoting a culture of teamwork through building genuine relationships and cross-team initiatives. Practitioners also highlighted the importance of cross-training staff and equipping resident services teams with data to track and proactively support the housing stability of residents.

A great topic for the start of our Autumn season for learning! Become a Sherlock style problem solving pro and join us on 17 September, just follow the link below.

A business improvement district (BID) is a convener, collaborator, and problem-solver during difficult times. See how Capital Crossroads and Discovery Special Improvement Districts fulfilled these roles in 2020. https://lnkd.in/e9bejaVU

ROI – RETURN ON IMPACT Exclusive Collection’s senior client network, FLOCK, is a bold statement: - Bring together key clients for brave conversations headlined by some of the brightest minds in business. It’s an opportunity to showcase a hotel, to underline how B Corp is lived out by the Collection and most significantly it cements client relationships. Flock, Comfortable with the Uncomfortable was bold, brave and it challenged behaviours. We tabled topics that often fill leaders with fear. And thanks to the respected voices of our thought leading contributors, we navigated, learned, shared; finding comfort in the uncomfortable. Businesses often quantify results as Return on Investment, and while there’s no getting away from the FD’s glare, FLOCK can also be quantified by Return on Impact as the comments in Stephanie’s post highlight:  

When it comes to building a culture of compassionate dialogue, it’s not enough to just say, “From here on out, we’re all going to talk to each other compassionately!” Without giving people a framework for how to do that, nothing will change. Thankfully, there are specific tools you can use to help everyone in your organization practice compassionate dialogue.

💡 How can Collective Action help businesses? Speaking at the International Collective Action Conference on 24–25 June 2024, Anke Struckmeier-Eickenberg, Chair of the Steering Committee of the Alliance for Integrity and Head of Compliance of METRO AG, shares valuable insights into how Collective Action can drive positive outcomes for both companies and society. Watch the interview and video here: https://lnkd.in/e_v2f6MD

A personal but important message from our founder and Managing Director, Giovanna Lever, ACEcD, GAICD on the value of giving more than you receive in business. If this resonates, share and feel free to comment below.

Today was our QBR day, and it's always my favorite day of our five-chapter year. It's a chance to celebrate our team's wins and, most importantly, the learnings from our therapists and how we can better serve them. Reflecting on our journey, we see where we've made good decisions to serve our therapists and where we've had missteps that seemed right at the time for our business. Striking this balance in company building is tough, but it becomes easier when your teams, from executives to staff, stay close to the customer – in our case, the therapists. With each chapter, I can see us getting closer to our goals. The upcoming chapter is particularly exciting as we focus on three key themes from our therapists: Reducing the pain and rewarding the completion of chores Therapist personalization and value adds Access to human experts Lastly, as building cohesiveness and buy-in across teams is important, here's a snapshot from our OKR doc that Kristin Kaiser Mulligan put together to motivate the team around the year. With a value proposition heavily driven by tax, we have a business that operates much like a climbing stage in the Tour de France. This small thematic touch reiterates why our team believes so deeply in KK as our day-to-day operational leader and Company President.

🌞 Next up on our Summer Refresh: Holding a Summer Strategy Session! Now is an excellent time to organize a Summer Strategy Session focused on refining processes and enhancing efficiency for the upcoming NAIC annual filing season. The first step? A comprehensive review with the entire team involved in this year's NAIC annual filing process. During this session, it's important to: 1. Review which processes went smoothly 2. Identify the most cumbersome processes 3. Highlight areas that are overly manual 4. Pinpoint processes that would be excellent candidates for improvement It's crucial to harness insights directly from the team, document findings, and prioritize enhancements, so a plan can be drafted for future process transformation. The team at ARC Strategic Services (a TAC4 Company) is here to support your journey by joining your strategy session to help evaluate your processes, providing tailored improvement suggestions, and assisting with seamless implementation. Let's elevate your operations together! #ProcessImprovement #SummerStrategy #TeamCollaboration #BusinessTransformation

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