Shista P.’s Post

Discover how airlines are reshaping their focus from cost to customer in Gavin Eccles' insightful piece on the industry's evolution. A must-read for anyone interested in #Travel and #Innovation! Check it out here: https://swki.me/qBlIVlpY #BAEVentures

Explore the Shift from Cost to Customer in Airlines: a Must-Read by Gavin Eccles In his enlightening article, “Was all about Costs… Now all about Personalisation?“, Gavin examines a significant shift in the airline industry‘s #strategy. From a pre-COVID focus on cost #management, #airlines are now prioritizing #personalization and customer experience. This piece offers valuable insights into why this change is crucial and how it‘s reshaping the industry. Don‘t miss this key read on the evolving dynamics of airline customer engagement. Check out the full article here: https://swki.me/qBlIVlpY #BAEVentures #Travel #Innovation

 Flying High: The Culture and Customer Service Success of Southwest Airlines 1.Emphasizing the Customer Experience 2.Key Elements of Southwest's Company Culture 3.Cultivating a Service-Oriented Culture 4.The Impact of Company Culture on Customer Service 5.Initiatives for Customer Satisfaction 6.Impact on Employees and Business Performance 7.Outperforming Competitors in Customer Service 8.Maintaining Excellence Amid Challenges #SouthwestAirlines #CompanyCulture #CustomerService #ServiceExcellence #EmployeeEngagement #CustomerExperience #LeadershipStyle #AviationIndustry #BusinessSuccess #BrandDifferentiation #EmployeeSatisfaction #CustomerSatisfaction #ServiceCulture #RapidRewards #Flexibility #OperationalEfficiency #OperationalChallenges #ContinuousImprovement

𝗛𝗼𝘄 𝗘𝗹𝗲𝘃𝗮𝘁𝗶𝗻𝗴 𝗖𝘂𝘀𝘁𝗼𝗺𝗲𝗿 𝗘𝘅𝗽𝗲𝗿𝗶𝗲𝗻𝗰𝗲 𝗧𝘂𝗿𝗻𝗲𝗱 '𝗗𝗲𝗹𝘁𝗮 𝗔𝗶𝗿𝗹𝗶𝗻𝗲𝘀' 𝗔𝗿𝗼𝘂𝗻𝗱 In today’s market, delivering an outstanding customer experience (CX) can be the difference between thriving and surviving. A great example of this is Delta Airlines. Once plagued with low customer satisfaction ratings, Delta invested heavily in CX training for their staff, focusing on empathy, proactive service, and customer-centered communication. The results were transformative. Flight attendants, customer service reps, and ground staff were trained to anticipate customer needs and handle issues with empathy and efficiency. This shift led to higher customer satisfaction scores and boosted Delta’s reputation as a customer-friendly airline. In 2021, Delta ranked among the top U.S. airlines for customer service, a remarkable turnaround from years prior. This success story highlights that when employees are empowered to make customers their priority, the entire brand benefits—resulting in higher loyalty, repeat business, and ultimately, better profits. #CustomerExperience #CXTraining #BusinessTurnaround #DeltaSuccess #DeltaArilines #CustomerSatisfaction #EmpathyInBusiness #CXTransformation #ServiceExcellence #CustomerLoyalty #SuccessStory #CustomerExperienceTraining #Management #CorporateTrainer

Did you know? 90% of airlines are now investing in Disruption Management Software! 🚀 This innovative tech is revolutionizing how airlines handle disruptions like delays and cancellations, ensuring smoother journeys for passengers. It's not just a trend—it's a game-changer for operational efficiency and customer satisfaction. If you're in the airline industry, consider jumping on board! ✈️ Book a discovery call: https://bit.ly/4aAlBYo #TravelTech #Aviation #DisruptionManagement #Airlines #Innovation #TravelIndustry #TechTrends

Airlines are achieving new heights in passenger satisfaction by refining their services and enhancing customer experiences ✈ This shift is reshaping the industry and setting new benchmarks for others to follow. Find out more in Forbes: #airlines #forbes #passengerexperience

𝗛𝗼𝘄 𝗘𝗹𝗲𝘃𝗮𝘁𝗶𝗻𝗴 𝗖𝘂𝘀𝘁𝗼𝗺𝗲𝗿 𝗘𝘅𝗽𝗲𝗿𝗶𝗲𝗻𝗰𝗲 𝗧𝘂𝗿𝗻𝗲𝗱 '𝗗𝗲𝗹𝘁𝗮 𝗔𝗶𝗿𝗹𝗶𝗻𝗲𝘀' 𝗔𝗿𝗼𝘂𝗻𝗱 In today’s market, delivering an outstanding customer experience (CX) can be the difference between thriving and surviving. A great example of this is Delta Airlines. Once plagued with low customer satisfaction ratings, Delta invested heavily in CX training for their staff, focusing on empathy, proactive service, and customer-centered communication. The results were transformative. Flight attendants, customer service reps, and ground staff were trained to anticipate customer needs and handle issues with empathy and efficiency. This shift led to higher customer satisfaction scores and boosted Delta’s reputation as a customer-friendly airline. In 2021, Delta ranked among the top U.S. airlines for customer service, a remarkable turnaround from years prior. This success story highlights that when employees are empowered to make customers their priority, the entire brand benefits—resulting in higher loyalty, repeat business, and ultimately, better profits. #CustomerExperience #CXTraining #BusinessTurnaround #DeltaSuccess #DeltaArilines #CustomerSatisfaction #EmpathyInBusiness #CXTransformation #ServiceExcellence #CustomerLoyalty #SuccessStory #CustomerExperienceTraining #Management #CorporateTrainer

𝗛𝗼𝘄 𝗘𝗹𝗲𝘃𝗮𝘁𝗶𝗻𝗴 𝗖𝘂𝘀𝘁𝗼𝗺𝗲𝗿 𝗘𝘅𝗽𝗲𝗿𝗶𝗲𝗻𝗰𝗲 𝗧𝘂𝗿𝗻𝗲𝗱 '𝗗𝗲𝗹𝘁𝗮 𝗔𝗶𝗿𝗹𝗶𝗻𝗲𝘀' 𝗔𝗿𝗼𝘂𝗻𝗱 In today’s market, delivering an outstanding customer experience (CX) can be the difference between thriving and surviving. A great example of this is Delta Airlines. Once plagued with low customer satisfaction ratings, Delta invested heavily in CX training for their staff, focusing on empathy, proactive service, and customer-centered communication. The results were transformative. Flight attendants, customer service reps, and ground staff were trained to anticipate customer needs and handle issues with empathy and efficiency. This shift led to higher customer satisfaction scores and boosted Delta’s reputation as a customer-friendly airline. In 2021, Delta ranked among the top U.S. airlines for customer service, a remarkable turnaround from years prior. This success story highlights that when employees are empowered to make customers their priority, the entire brand benefits—resulting in higher loyalty, repeat business, and ultimately, better profits. #CustomerExperience #CXTraining #BusinessTurnaround #DeltaSuccess #DeltaArilines #CustomerSatisfaction #EmpathyInBusiness #CXTransformation #ServiceExcellence #CustomerLoyalty #SuccessStory #CustomerExperienceTraining #Management #CorporateTrainer

🌐 Airlines face the challenge of meeting customer expectations for personalized experiences while managing traditional pricing. PROS AI-powered Willingness-to-Pay model enables airlines to optimize profitability, improve customer experiences, and navigate the complexities of modern retailing through more accurate pricing and demand forecasting. Check out this article from Skift on how PROS is redefining airline revenue management ➡️ https://lnkd.in/eQQ8Ry72 #AirlineRetail #PersonalizedPricing #RevenueManagement

Customer EXPERIENCE is the holy airline grail?! Actually NO! We wax poetically about CX - customer EXPERIENCE in the airline industry! But you know what - the first thing is actually Customer EXPECTATIONS! Yes, EXPECTATIONS is the original CX! That's what matters! Not the actual experience! Take Ryanair or Wizz Air for example - the customer experience, ugh! But numbers speak louder than experience! Ryanair - the largest airline in Europe with 182 million passenger in 2023! I repeat, the numbers speak, regardless of the experience! Think now of a full service airline - take British Airways for example! What are passenger EXPECTATIONS from the "World's Favorite Airline"? (Their previous tagline, not mine) EXPECTATIONS are set way way in advance! Low cost airlines are value for money! Pretty clear- You get what you pay for! Full service airlines have a tougher sell - value for experience!? Slightly fuzzy - that pasta was horrible! CX = Customer EXPECTATIONS! And it does not need to be nice, warm & welcoming! #aviation #travel