Sheraton Hong Kong Hotel & Towers’ Post

HOW CAN NESPRESSO ADD AN UNFORGETTABLE EXPERIENCE FOR YOUR CUSTOMERS HOTEL STAY? https://lnkd.in/e3GWHAXK This short video will show you how....

Quote of the day 👏💯 "Confidence is the key to unlocking exceptional hospitality! It's the warm smile that welcomes guests, the assuredness that resolves issues, and the positivity that creates memorable experiences. With confidence, our hospitality stars shine brighter, making every guest feel valued, respected, and eager to return. Let's embrace confidence and make our hospitality sparkle! #iihm #iihmgoa #hospitalityindustry #Hospitality #Confidence #ExceptionalService"

7 Reasons to Enhance the Skills of Luxury Hotel Staff Exceptional Guest Experiences: Well-trained staff can create memorable experiences for guests, ensuring they feel valued and appreciated. Increased Customer Loyalty: Providing top-notch service fosters loyalty, encouraging guests to return and recommend the hotel to others. Competitive Advantage: In the competitive luxury market, having skilled personnel can set a hotel apart from its competitors. Efficiency and Productivity: Training staff can streamline operations, leading to improved efficiency and productivity in daily tasks. Cultural Sensitivity: Enhancing staff skills in cultural awareness can improve interactions with diverse guests, making everyone feel welcome. Problem-Solving Abilities: Skilled staff are better equipped to handle unexpected situations and resolve issues quickly, maintaining guest satisfaction. Employee Morale and Retention: Investing in employee training demonstrates a commitment to their growth, leading to higher morale and lower turnover rates. Hashtags: #LuxuryHotels #GuestExperience #CustomerService #HotelStaffTraining #EmployeeDevelopment #LuxuryTravel #HospitalityExcellence #ServiceQuality #TrainingAndDevelopment #StaffRetention #CulturalAwareness #ProblemSolving #Efficiency #CustomerLoyalty #CompetitiveAdvantage

YS Melbourne has compiled a F&B trend report highlighting some key trends contributing to the evolution of the global hospitality sector. Hospitality environments are catering to a myriad of functions. Brands are confidently simplifying their offering and leaning into simplicity, heritage and history. We examine how these global trends play out in the context of Sydney. Download the full report here: https://bit.ly/3TXfaIJ #FutureFlavours #FoodandBeverageTrendReport #ExperienceDesign #FoodandBeverageInsights #Weareyourstudio #SydneyHospitality #GlobalHospitality

From Ordinary to Extraordinary: The Power of Unreasonable Hospitality. In the hospitality industry, transforming ordinary transactions into extraordinary experiences sets you apart. A small, thoughtful gesture can create unforgettable memories and build lasting relationships. It's not just about the service; it's about making people feel seen, welcomed, and special. #Hospitality #CustomerExperience #ServiceExcellence

Great insights Scot Turner The focus on quality, team experience, and embracing tech is crucial. Totally agree—F&B needs to evolve to compete with Indies. Let's keep this conversation going and drive some innovative changes together! 🚀

What a lovely report created by our Melbourne team! 💖 Food and cooking is one of my biggest interest, and having lived in the UK for 10 years I can definitely see a rise in the F&B market with more food offerings (finally!) from different regions and countries. Although I haven't been to Australia yet, I have heard many good things about the F&B market there and this report has definitely tempt me even more so to visit 💕 My fav stat from this report is.. “Consumers are focusing on prioritising local food (48%), paying attention to ingredients (37%) and respecting the environment (36%) in 2023” - Allso, 2023 Reason being that it's so true! Amongst all the amazing food I've had in the UK, the best ones, majority of times are small restaurants / cafes that offers food from local produce. Whether it's seafood, vegetables and or herbs. It reminds me how important it is to respect the land that we live in and also embrace the local wonders that surround us! #localfood #foodandbeverage #report

Six words that will make you think differently about your F&B outlets 'The old way doesn't work anymore' This is why... --> The independents are leading the way --> Guests are looking for a different experience --> Personalisation is a game changer --> Life lives in short form --> Guests want to engage --> Your teams are more knowledgable (there's a difference between knowledge and skill 😉) Don't dream of the past And more importantly Don't hold your teams to it Because 2024 needs you to think differently And if you do you are going to stand out in the crowd Who agrees? 🙋🏼♂️ #innovation #thinkdifferently2024 #hospitality #hotels

During our trip last month, we experienced the spectrum of hospitality, from a small, family-run gem in Wengen to a disappointing stay at a large, well-known hotel in Prague. What made the difference? Surprisingly, it was a simple offering: a mandatory breakfast included in the tariff. I realized that for a hotel, breakfast wasn’t just a meal. It was an opportunity for the staff to spend more time with customers, showcasing their hospitality and creating a welcoming atmosphere. Plus, it opened up chances to upsell other meals, spa services, and more. The standout quality of this family-run hotel was the staff’s habit of asking, 'Is everything good here?' This warm, personal touch, delivered with a genuine smile, made a world of difference—something often missing in larger, impersonal hotels. This made me think: in our B2B sales cycles, perhaps CXOs could periodically check in with the same simple question, 'Is everything good here?' These small, thoughtful gestures can be instrumental for Davids competing with Goliaths in any industry, fostering stronger relationships and trust.

In the last year I have spoken to many hoteliers, experts and vendors about hotel F&B and these are the top 5 things that always come up. Take a look at what we’ve discussed… 1. REVENUE
We all need more revenue.

—> Challenge your offer and make sure you focus on quality. 2. TEAM
We are struggling to find great people.

—> How good is your team experience and how good is your training? 3. TECH
We need to evolve and embrace tech.

—> Tech is at the heart of everything we do todya, we have to move with the times! 4. TREVPAR
F&B is becoming more and more important.

—> We always knew this though didn’t we? 5. FUTURE
It’s a worry, F&B is losing out to the Indies, how do we get it back?

—> Learn how they have the edge and see how you can adapt to compete? These topics aren’t changing. It’s time for more people join the conversation. It’s time to think differently. Who’s with me? #innovation #thinkdifferently2024 #hospitality #hotels