Savio’s Post

From feedback noise to PLG: DocSpring’s journey with Savio. 👇 Like many scaling SaaS companies, DocSpring faced a core challenge: converting scattered customer insights into strategic growth levers. Their feedback was spread across Evernote, Trello, email, and support chats—making it tough to find and prioritize high-impact requests. So, the question of “how do we bridge this gap” came to the top of the agenda. DocSpring implemented Savio which allowed them to transform their product strategy from reactive to proactive. Here’s how: 1️⃣ Centralize feedback from GTM channels like Intercom, Trello, and Evernote. 2️⃣ Segment requests by revenue impact and ICP alignment which allowed DocSpring to spotlight and prioritize features with the greatest potential to drive retention and expansion. 3️⃣ Align cross-functional goals, uniting GTM and Product around a clear, data-backed roadmap that everyone can buy into. “Savio offers a workflow for how feedback should be triaged and processed. So it's not just a tool, but also a different way of doing things. Being able to sort requests by active customers and MRR gave us valuable new data to better prioritize features,” says Nathan Broadbent, founder of DocSpring. Read the full story here: https://lnkd.in/dBxciSD6 #productmanagement #customerfeedback #productroadmap #casestudy

  • graphical user interface, application

To view or add a comment, sign in

Explore topics