Sarah Cade’s Post

Are you coming towards the end of your contract? Finding customer service and tech support lacking in your current PMS? Struggling with unnecessary complexity or lack of billing transparency? Rezcontrol may be the breath of fresh air you need. Watch our introductory video - you can book a demo here: https://lnkd.in/ew3EcikK

Last year, I spoke with hundreds of tour and attractions, and a recurring challenge they faced was managing their ticketing admin. Their admin teams were overwhelmed with customer calls to reschedule tickets, resend confirmations, or process refunds. How can your ticketing platform help with this? 👀 At Ticket Tailor | Proud B Corp™, we recognised that this issue affects not just the admin team but also management. After all, time is money! 🤑 Time spent on the phone handling routine booking changes could be better spent driving ticket sales, addressing more complex issues, or providing value-added services. By reducing the hours spent on these queries, your team can save costs and focus more on revenue-generating activities. As a customer, I personally prefer having control over managing my own bookings. It builds trust and security, enhancing the overall customer experience while also speeding up the resolution process. This is why we've launched our new self-serve feature, where customers can now transfer, resend or cancel their own bookings. Join Rhio Cory and Therese Kozicki from the TT team this afternoon at 3pm BST for a webinar on the benefits of self-serve features and how to use them effectively! Sign up here: https://lnkd.in/enNbBnGg?

TICPOI - Coach Bus Operations and Ticket Sales Made Easy https://www.ticpoi.com Increased Revenue: By optimizing ticket pricing, offering dynamic pricing, and implementing discounts for corporate customers and loyalty programs, you can increase revenue and stay competitive in the market. Improved Customer Satisfaction: With real-time tracking, live location updates, and automated notifications, customers will have a better understanding of their trip and be more likely to return to your service. Enhanced Operational Efficiency: Automating manual processes, such as ticket sales and manifest management, can save time and reduce errors, allowing you to focus on providing excellent customer service. Better Customer Insights: With robust reporting capabilities, you'll have a better understanding of customer behavior, preferences, and pain points, enabling you to make data-driven decisions to improve your services. Increased Transparency: By providing easy-to-use online booking and tracking systems, customers will feel more informed and in control of their trip, increasing trust and loyalty. Competitive Advantage: By leveraging Ticpoi's integrations with marketplaces, credit card payment providers, and vehicle tracking solutions, you can differentiate your business from competitors and attract new customers.

It's crazy to think most contact centre agents toggle between 4-10 applications during calls. No wonder handle times and errors are high! Cirrus just published an eBook with tips to fix this. It covers: * Unifying disconnected systems into integrated workflows so agents access data seamlessly. * Automating repetitive tasks to improve efficiency and let agents focus on high-value interactions. * Configuring tailored desktops to meet the needs of different teams like sales, service and billing. With the right solutions, companies can empower agents and transform customer experiences. This is what we're passionate about at Cirrus! Download the Cirrus Connects eBook for more details on creating an optimised agent desktop. https://lnkd.in/eWfpM6Cc .

It's crazy to think most contact centre agents toggle between 4-10 applications during calls. No wonder handle times and errors are high! Cirrus just published an eBook with tips to fix this. It covers: * Unifying disconnected systems into integrated workflows so agents access data seamlessly. * Automating repetitive tasks to improve efficiency and let agents focus on high-value interactions. * Configuring tailored desktops to meet the needs of different teams like sales, service and billing. With the right solutions, companies can empower agents and transform customer experiences. This is what we're passionate about at Cirrus! Download the Cirrus Connects eBook for more details on creating an optimised agent desktop. https://lnkd.in/eXMEMSHv .

Imagine the feeling of never having to manually send course booking confirmations, course joining instructions or post-course surveys again ☁️💆♂️ Automating your processes saves you endless hours of admin, reduces manual errors, and provides your customers with top-notch customer service. Learn more with our bite-size video: https://hubs.la/Q02Z22Mj0

[💥Never lose control again. This is your golden ticket to our Personalized Assistance. 🎫 ]   Ever experienced the frustration of a machine breakdown causing production delays, and your support request lost in the labyrinth of emails and databases? We get it – it happens to the best of us!   But hold on, because we've just unveiled a game-changer – the ZACMI Customer Care Portal! 🚀   Imagine a world where assistance requests are streamlined, responses are immediate and you can effortlessly trace every step of your request. Well, stop imagining – it's here!   Here's what the ZACMI Customer Care Portal brings to the table. Just open your ASSISTANCE TICKET and obtain:   ✅ Streamlined Assistance Requests: Select your specific machinery to eliminate misunderstandings. ✅ Immediate & Personalized Responses: No more waiting around! ✅ Traceability: Know your request's status at every step, attach additional info during handling. ✅ Easy Summarization: A separate ticket for each request, maintaining a comprehensive history for future needs. ✅ Time & Cost Savings: Technicians, spare parts, assistance – all at your fingertips!   📹 Curious to know more? Check out this quick video. This is just the tip of the iceberg – the Customer Care Portal offers up-to-date manuals, technical drawings, and more, making our support service top-notch!   If you're serious about maximizing the performance of your ZACMI machinery, this is your golden ticket. 🎫   Haven't requested access yet? Do it now: it takes less than 30 seconds to open the doors to such an efficient and fast after-sales service that it will make you rub your eyes in disbelief! 👉🏻👉🏻Connect with the CUSTOMER CARE PORTAL now: https://lnkd.in/dGwV-7mf   #ZACMI #CustomerCare #InnovationLeaders #CustomerCentric #ZacmiRevolution #EfficiencyUnleashed #Innovation #ZacmiExperience #ProductivityBoost #AssitanceTicket

Getting started on implementing a ticketing solution? ⬇️ Let's dive into the crucial steps for a seamless transition.⬇️ Implementing a ticketing solution isn't just a tech upgrade; it's a strategic move towards impeccable customer service. 🤔 But what about the potential challenges? Fear not, as each step is carefully crafted to address concerns and pave the way for a successful implementation. Your ticketing solution is the backbone of outstanding customer service. Develop processes, train your team, empower customers, integrate systems, and keep refining! 💯 Ready to transform your customer service? Implement your ticketing solution strategically and witness the revolution! 🔗 Learn more from our blog: https://hubs.ly/Q02nWGK20 #CustomerService #TicketingSolution #EfficiencyUnleashed

It's crazy to think most contact centre agents toggle between 4-10 applications during calls. No wonder handle times and errors are high! Cirrus just published an eBook with tips to fix this. It covers: * Unifying disconnected systems into integrated workflows so agents access data seamlessly. * Automating repetitive tasks to improve efficiency and let agents focus on high-value interactions. * Configuring tailored desktops to meet the needs of different teams like sales, service and billing. With the right solutions, companies can empower agents and transform customer experiences. This is what we're passionate about at Cirrus! Download the Cirrus Connects eBook for more details on creating an optimised agent desktop. https://lnkd.in/eWfpM6Cc .

✔ Back to Basics We were recently asked by a client to assess the performance of their service and parts departments. While they requested a review of reports and analytics, we chose to start at the heart of their operation: the guest experience. We walked through the process just as any customer would - booking an appointment online, pulling into the service drive, experiencing the check-in process, testing automated text messaging, and observing the active delivery. Our evaluation uncovered several improvement opportunities. The web scheduler was clunky, the reception process needed refinement, text messages were going unanswered, and the valets missed adding protective items like floor mats, seat covers, and steering wheel covers. The takeaway? Before diving into reports, take a step back and assess the guest experience - it's a great foundation for making meaningful improvements. We are in the people business. #Automotive #Dealer #Success #TriadAdvising #PeopleFirst