Salesforce Platform’s Post

Harnessing AI capabilities responsibly means not deploying them directly into production environments. Instead, we leverage sandboxes—mirror images of production data. With Quick clone and Quick create on Hyperforce, admins and developers can rapidly spin up and experiment with new ideas. https://lnkd.in/gkU9nGaW #generativeAI #Hyperforce #salesforceplatform #salesforce #einstein1platform

Salesforce Dreamforce '24 has officially wrapped up, and it was packed with game-changing announcements, from Data Cloud to Salesforce's commitment to Sustainability and Innovation. From my perspective, the Agentforce announcement was the standout moment of Dreamforce '24. This new AI-driven solution represents a significant leap forward from its predecessor, Copilot, enabling businesses to deploy autonomous AI agents across various functions. Unlike Copilot, which assisted with tasks, Agentforce takes action—whether it's summarizing data, generating reports, or interacting with customers.   Here are few use cases where Agentforce augments your human organization: - Sales: It can be a personal coach, guiding your new reps with role-playing exercises. - Customer Success: A low-touch support responder that seamlessly escalates issues to a human when needed. - eCommerce: Helping customers by offering tailored recommendations for their next purchase.   …and that's just the beginning!   To make Agentforce thrive in your organization, here are three critical investments you’ll need: 1- A solid AI strategy that blends human creativity with trustworthy, unbiased technology. 2- Clean and consolidate data to ensure AI responses are grounded in your data. 3- A system to create unique customer profiles. (hint: Data Cloud)   Ready to bring AI to the heart of your business? Agentforce is here to empower your teams and transform the way you work!   #AI #Salesforce #Agentforce #DigitalTransformation  

One of the best parts about Agentforce 2.0? It seamlessly integrates into your existing Salesforce setup, so you don’t have to reinvent your entire tech stack. As we've been honing our skills in configuring agent profiles, permissions, and routing logic, we've found the learning curve manageable and the payoff huge. By calibrating these tools precisely, your team can offer high-touch support without missing a beat - no matter how complex your customer base. #salesforce #agentforce #ai

Link in the comments! 👇 The Agentforce puzzle pieces have to be assembled correctly to make it all come together and work. You’ll need Prompt Builder to construct prompts grounded in your data to be used by an agent. You’ll need to know how and when to pull information through Data Cloud to give your LLM all the necessary info to provide the best results. You’ll need to know where prompts can be used throughout the platform and what setup needs to be completed to make it all work. You’ll need to know how to setup Agentforce to use AI internally using TIA in either a generalized Copilot or purpose driven Agent. Then you’ll need to know how to expose an agent externally as a bot available for customer experiences. The focused hands-on class instruction provided by Salesforce will save hours of wasted time getting distracted on Trailhead, getting discouraged on self-led platforms, and getting behind waiting for someone internal to provide the training. Use the link in the comments to get started. You’ll get an email notification as soon as new classes open up! #Salesforce #AI #Agentforce

🚨 Agentforce 2.0 is here, and whether you’re diving into AI integrations or optimizing your workflows, you’ll want to know what’s coming next. Salesforce has dubbed it their next-gen 'Digital Labor Platform’. We've broken it down into simple term; no jargon, just the essentials. Don’t miss it: https://bit.ly/4056kvz  #LLM #AIAgents #Agentforce2 #SlackIntegration #MuleSoft @salesforce

Since the release of Agentforce, the Twistellar team has been working on the trial implementations to understand its inner workings and configure it for maximum customer service impact. Our hard work has paid off, with the team gaining practical experience, and collectively earning 15 AI Associate and AI Specialist certifications in October. With the practical knowledge obtained, we also released Agentforce Cloud quick start offers to help customers make their decisions on engaging with the new technology in the most effective way. With this expertise, alongside our Salesforce-certified specialists, we've put together a series of articles that address key questions about Agentforce and offer advice. This article shares the most basic yet ultimate information that answers the following questions: 🤖 How does Agentforce compare to existing tools like Copilot and Einstein bots? 🤖 What are Agentforce’s strengths and limits? 🤖 How does Agentforce handle sensitive data? Dive in:  https://lnkd.in/dNvh2VRr #Salesforce #Agentforce #SalesforceAI #SalesforceAgent #CustomerSupport

🚀 Excited to share my journey with the #BuiltWithAgentforce Quest! 🎉 I've completed the Quick Start: Build Your First Agent with Agentforce Trailhead project and created custom actions using Flow, Apex, and prompt templates. Additionally, I explored retrieval augmented generation (RAG) to unlock the power of unstructured data, like PDFs, for innovative business use cases.Salesforce Check out my short video demonstrating how my Agentforce Service Agent uses these new custom actions in response to prompts. Watch the video and let me know your thoughts! 🌟 #BuiltWithAgentforce #SFSweepstakes #Agentforce #Trailhead #Salesforce #Innovation #TechSkills #ProfessionalDevelopment #AI #Automation

Dreamforce 2024 just wrapped up, and I followed some of the exciting new announcements about the future of Salesforce, and it’s incredible! Salesforce continues to push boundaries with AI-driven innovations like Agentforce and new tools for industry-specific solutions. Salesforce’s ambitious leap into autonomous enterprise AI. Unlike traditional AI assistants or chatbots, Agentforce promises genuine autonomous reasoning and decision-making capabilities. Powered by the Data Cloud and the Atlas Reasoning Engine, these AI agents are designed to independently retrieve data, navigate complex tasks, and execute decisions across sales, service, and marketing functions. Marc Benioff, Salesforce’s Chairman and CEO, presented Agentforce as “the future of AI in the workplace,” emphasizing its potential to enhance scale, efficiency, and customer satisfaction by enabling seamless collaboration between humans and AI. He didn’t shy away from comparing Agentforce to competitors like Microsoft’s Copilot, suggesting that traditional AI assistants are becoming obsolete in the face of more advanced, autonomous solutions. Check out this article to read the full gist 👇👇 https://lnkd.in/grGPDy5u. The future of CRM is bright! @Salesforce #Dreamforce2024 #Salesforce #CRM #AI #OxfordableJosSalesforceBootcamp

Dreamforce 2024 took place last month and brought a series of exciting announcements for Salesforce users. Here's a brief summary of the highlights: 🚀 𝐀𝐠𝐞𝐧𝐭𝐟𝐨𝐫𝐜𝐞 𝐀𝐈: Salesforce introduced Agentforce, a powerful AI suite deploying autonomous agents to automate repetitive tasks and support employees in their work. These agents will be integrated into all Salesforce apps. 💡 𝐃𝐚𝐭𝐚 𝐂𝐥𝐨𝐮𝐝 & 𝐂𝐮𝐬𝐭𝐨𝐦𝐞𝐫 𝟑𝟔𝟎: New updates in Data Cloud help companies better harmonize customer data, leading to a stronger and more personalized customer experience. 🤖 𝐍𝐞𝐰 𝐀𝐈 𝐅𝐮𝐧𝐝𝐬: Salesforce Ventures announced a new $500 million AI fund to further accelerate the development of AI solutions. Want to know more? Check out all the highlights from Dreamforce: https://lnkd.in/dM2vM7M #Dreamforce #Salesforce #AI #Innovation #Agentforce