Ryanair Labs ’s Post

Today's Lion Air Group office visit by Raymond Cheong from Agoda was more than just a meeting; it was a confluence of ideas and a celebration of teamwork. His presence brought a new perspective and his insights were invaluable. Our discussion ventured beyond the usual, turning an ordinary afternoon into a catalyst for innovation. Thank you, Raymond, for the meaningful dialogue and the shared moments that will undoubtedly contribute to our collective success. 🌟🤝 #Gratitude #Teamwork #Innovation"

Malaysia Airlines is thrilled to unveil an innovative collaboration with Google, designed to accelerate Malaysia's ascent as a top-tier tourism destination while driving digital evolution within the aviation sector. This dynamic partnership represents a significant milestone in Malaysia Airlines' quest towards digitalising its commercial advancement to stimulate growth and demands from key markets, solidifying its dedication to establishing Malaysia as a central hub for international travelers. By harnessing cutting-edge digital marketing and AI marketing solutions to enhance its commercial operations, streamline processes and provide tailored experiences to travelers, this collaboration aims to foster ongoing growth and innovation across various critical product domains to cultivate a holistic ecosystem that prioritizes a seamless customer experience. https://lnkd.in/gbctFE5a

One of the most powerful things about team-building events is the shared memories they create. During our recent GoSnoop project with Agoda, we were reminded of this truth: Our favorite moments weren’t about individuals shining, it was about teams conquering challenges together, creating meaningful impacts, and making unforgettable memories for others. Shared experiences like these are the foundation of resilience teams. -- They’re the stories we tell, the lessons we carry, and the bonds we strengthen along the way. At GoSnoop, it’s not just the teams we host that grow through the process, we do too. Every event challenges us to collaborate, innovate, and build stronger connections within our own team as we create impactful experiences for others. A huge thank you to Agoda and Dima Schuster for trusting us with this adventure and for bringing your energy and open-mindedness to every challenge. Your enthusiasm and feedback inspires us to continue doing what we love! 🎉 #GoSnoop #TeamBuilding #SharedMemories #ResilienceTeam #StrongerTogether

🌟 How TUI Transformed Performance Testing with Gatling Enterprise! 🌟 We’re thrilled to share how we at TUI revolutionized our performance testing with Gatling Enterprise. As a global leader in travel and tourism, maintaining high performance and reliability is crucial for delivering an exceptional customer experience. 🔍 By leveraging Gatling’s advanced features, we reduced response times from 10-20 seconds to under 1 second for 95% of requests of our Pricing and Availability services and improved system performance by 50%. 🎙️ Gatling enabled us to automate the performance impact assessment of new feature delivery continuously and before releases. 🔗 Read the full success story here: https://hubs.ly/Q02SK_DD0 #PerformanceTesting #TravelTech #Gatling #DevOps #CICD

Really interesting take on Ryanair and exactly what I've been thinking is behind their positioning strategy: Contrast! They have bad customer experience, but... Their seats are uncomfortable, but... They wrecked my best friend's hand luggage when trying to fit it into their baggage check... But hey, they're pretty cheap! 😀 So, is it necessary for a brand to have it all? Maybe not. In fact, trying to do so often dilutes the promise of consistency — and that's the essence of a brand: You know what you get. In other words, none of this is by accident, especially when you consider their access to a massive, global talent pool with years of strategic expertise. I think the same applies to United Airlines. Remember that incident when a passenger was dragged off the plane? Why didn’t they just offer him compensation and a luxury hotel stay? That story is unforgettable. You'd think they'd know better... or did they? #BrandStrategy #CustomerExperience #MarketingInsights #Positioning #MarketingStrategy #Consistency

How is Agoda navigating the future of travel? 🌟 In the latest interview with Skift, our CEO Omri Morgenshtern, CTO Idan Zalzberg and CPO Ittai Chorev discussed how we're tackling global challenges head-on, leveraging advanced tech and fostering collaborations. They also shared the vision of seamless travel experiences with Agoda. Read more here: ago-da.co/3VIDAoU #agoda

In 2016, an AirAsia flight departed from Sydney, Australia bound for Malaysia. At first, everything seemed normal… They ended up landing in Melbourne – over 1,000 miles off course. It turned out that a navigation error lead to a tremendous deviation from the original target. Just like pilots need the right coordinates to fly the plane in the right direction, your teams need to be working on the things that matter most to your business to move towards your strategic goals. And there’s a simple approach you can use to do just that! Spoiler alert! Aligning your team's efforts to your strategic objective has nothing to do with how the team manages the work. It’s all about what type of work goes into the pipeline which is ultimately a prioritization decision. I promise, if you stick to this method, you’ll get much closer to your objectives overall, so let’s dive right in → https://getnave.co/3zEva7v #NavigateYourFlow #Kanban #Prioritization #ProcessImprovement #Agile

The new partnership is timely, coinciding with significant growth in global flight bookings, which have surged by 82% compared to the previous year on Trip.com Group's platforms. In 2023, Trip.com Group's transportation segment experienced a remarkable 123% increase in revenue year-on-year. Similarly, Capital A achieved a 25% revenue increase compared to 2019 levels, despite operating with only 80% of its 2019 aircraft capacity, thanks to a robust 88% load factor. Key highlights 🌟 - Collaboration spans flights, accommodations, attractions, car-hailing, and payments - Focus on leveraging Trip.com Group's innovative solutions for AirAsia and AirAsia MOVE - Emphasis on developing technological solutions to increase revenue and optimize cost efficiencies - Strengthening information sharing on customer trends and market intelligence - Commitment to improving customer service through collaboration between AirAsia and Trip.com Group’s customer service teams - TripLink to provide payment solutions through Trip.com Group’s financial technology arm

Starting a new job is exciting but can also be nerve-wracking. At Agoda, we understand that adjusting to a new environment takes time, and we provide our employees with the support and resources to settle in smoothly. Feeling comfortable in your new role doesn’t happen overnight, but with the right approach, you can adapt quickly. Here are some key tips for settling into a new job that will help you transition smoothly. https://ago-da.co/48OBrhB #lifeatagoda

✨ New Horizons, Same Passion! ✨ I’m thrilled to embark on an exciting new journey as Customer Experience Manager at KLM! For me, this isn’t just a job change - it’s an opportunity to contribute to something I deeply care about: creating seamless, human-centered, and memorable travel experiences. Air travel is about more than just getting from point A to B. It’s about ensuring every interaction - big or small - adds value and joy to the passenger's journey. I’m excited to work alongside passionate blue-hearted 💙 colleagues at KLM CX to make that vision a reality for our travelers worldwide, thanks to Olaf Stokman! My role will focus on two topics - Customer Offer & Interaction, working closely with Sirach Sy-A-Foek and KLM partners (Joint venture/SkyTeam) with Ronald Verkaaik. As I step into this new role, I want to take a moment to express my gratitude to my previous team, Flight Status Service at Digital. Thank you for the collaboration, support, and trust you showed me in the last 2,5 years. You’ve not only shaped the professional I am today but have also left me with friendships and lessons I’ll carry forward. This is more than a transition; it’s a reflection of how every experience builds towards something greater. Here’s to pushing boundaries, innovating with empathy, and building stronger connections – one flight at a time 🥂 If you have any insights, stories, or tips about customer experience or aviation, I’d love to hear them. Let’s connect and learn from each other! 🚀✈️ #NewBeginnings #CustomerExperience #KLM #Aviation #Innovation #Journey