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When it comes to customer experience, the right fit can be hard to find. Our lead researcher Niamh Doyle is seen here impersonating innovation leaders who have lost sight of their customers' needs. Sound like someone you know? Comment 🤠or shoot us a DM to learn more. #designresearch #customerexperience

How do you effectively scale operations with shrinking budgets? These 3 CX leaders from Crate and Barrel, SelectBlinds, and FTD share how they've done just that → https://bit.ly/4ath2P9 Huge thank you to Christina Sheehan, Simas Tamosaitis, and John McCahan for leading this invaluable Gladly Connect Live 2024 panel with their game-changing insights and strategies. 🙌 #GladlyConnectLive2024 #cxleaders #cx #customerexperience #webinar

The Importance of Digital Transformation for Modern Businesses Digital transformation is no longer an option—it’s a necessity. Businesses that embrace technology to streamline processes, enhance customer experiences, and drive innovation are setting themselves up for long-term success. At 3MNDGroup, we help businesses transition into the digital age by offering tailor-made solutions that align with their goals and industry needs. What steps is your business taking toward digital transformation? If you haven’t started yet, now is the time to act. #DigitalTransformation #BusinessGrowth #Innovation #3MNDGroup

Empowered teams, actionable insights, and thoughtful design —this is how customer-centric brands thrive. At QDegrees, we guide businesses in shaping meaningful experiences. Happy customers is what drives us. #QDegrees #CustomerCentricity #EmpowerTeams #LeadershipMatters #ContinuousImprovement #DesignForImpact #CustomerFirst #CXInnovation #MetricsThatMatter #CustomerFocus #CustomerExperience #BusinessExcellence

Did you know that 81% of the Channel will prioritise innovation? This year's top three priorities for Channel businesses included improving the customer experience and hiring and retaining the right talent. See the full results in the newest Channel Trends report. #ChannelTrends #ITChannel

Emphasis on Sustainability in RevTech: A New Era of Retail Innovation In today’s rapidly evolving #retail landscape, the #pressure to stay competitive has pushed companies toward the #adoption of #Revenue #Technology (#RevTech). This technology revolutionizes the way #businesses drive growth, boost sales, and enhance customer #experiences. But beyond #profit margins and customer #engagement, there’s a #growing emphasis on something even more critical—sustainability. https://lnkd.in/drarRvq3

8 in 10 CEOs say they're frustrated that talk about being customer centric is not translating into a better customer experience or greater returns for shareholders - so why is it easier said than done? And what's the secret sauce? Fellow Kearney Originals Michael Hone, Nigel Andrade and Robert Bustos-McNeil share their perspectives, - read more here: https://lnkd.in/gfT_ucnk 👀👀👀 #customercentricity #innovation #unlockingvalue #Kearney #ignite

Tiffani Bova delivered an insightful keynote at Reinvent Connect Live! Some highlights: • Bova argues that you shouldn't sell technology — you should sell change. • Employees are at capacity and struggling to keep up with endless change. • Businesses need a new operating philosophy that focuses on the employee and customer experiences. • Adopt a beginner's mindset rather than an expert's mindset to enact meaningful change. #ReinventTelecom #ReinventConnectLive

Digital transformation isn't just a buzzword; it's a driving force reshaping the way we do business ,From streamlining operations to reimagining customer experiences, the impact is undeniable. it's clear that embracing digital transformation is crucial for success in today's fast-paced world. check out real life statistics on how business digitization can effect different sectors. Join Xyris and be part of the digital revolution and unlock new opportunities for the growth and innovation for your business! 🚀💪 #digitaltransformation #Innovation #businesssuccess #businessoperations

CX Tip of the Week: Uncover the Power of Authenticity! In a world of filters and facades, authenticity reigns supreme. Discover why genuine connection is the ultimate game-changer for businesses: 🔍 86% of consumers prioritize authenticity when choosing brands 💡 73% are willing to invest more in transparent companies 🤝 94% pledge loyalty to brands that keep it real Why does it matter? Because authenticity breeds trust. When companies embrace transparency, they forge deeper connections with customers, showcasing the real deal over polished pretense. Ready to elevate your brand with authenticity? Let's dive in! Source: DCX #Cloud4Feed #CX #CustomerExperience