Roots Renewal Ranch’s Post

In my experience as a customer support specialist, I've learned that the smallest gestures often leave the biggest impact. Going that extra mile isn't just about solving problems; it's about making someone's day a little brighter. From anticipating needs to offering personalized solutions, every interaction is a chance to show dedication and genuine care. Consistency is the backbone of exceptional service. It's not just about one great experience; it's about consistently exceeding expectations. When clients know they can rely on you, it builds trust that lasts a lifetime. So here's to those extra steps, those late nights, and those moments when we make someone smile. It's not just about doing our job; it's about making a difference, one customer at a time.

The best part of being a manager is getting to be a part of the growth and success of your employees!!

Imagine for a moment….. You begin your day with a simple service call. Maybe a PM. Then you are given your next call, about 30 minutes away. You get in your car and begin to drive only to discover there’s a tremendous amount of stopped traffic. You find alternate routes and arrive at your customer and hour later. When you enter your customer’s office, the secretary greets you with, “Well it took you long enough!” You ask the customer about the issue they are facing. They tell you and then say, “You guys are always here. Should we set up a permanent desk up for you?!” Then when you close the call out you receive a phone call from your boss who says, “It took you too long to get there. You need to find an alternative route next time!” This is the beginning of your day. The rest of it doesn’t go well. Your mind is set. People are impatient and angry. Your company only cares about numbers and part costs. This is the average day of a service technician. It’s a day of people being impatient, machines being down that they have to fix and bosses who care more about company than people. But it doesn’t have to be this way. Sending a word of encouragement to your service technician may just be exactly what they need. Letting them know how much you appreciate their professionalism and expertise goes a long way. Sure there are numbers we need to accomplish. Sure there will be irate customers. But at the end of the day, without your service technician being there for you in your time of need, the box is simply a box that needs to be fixed. So today, take some time to be more positive and thank a service technician for all they do for you. We are the front lines of offense and defense for our companies. We get a lot of heat from all angles and yet we continue to do our jobs day in and day out and we do our best to put a smile on your face by fixing what only we can fix. Smile, say thank you and let your appreciation show for you local service technician.

What are Client Happiness Coordinators (CHC), and how can they help lawyers? 🤔 Let's put it this way: If you are... 👉Dealing with the challenge of engaging past clients 👉Experiencing difficulties developing a referral plan 👉Lacking positive reviews in your Google My Business ...Then a Client Happiness Coordinator is the optimal solution to improve your client's experience and let their satisfaction speak for you. Learn more about what a CHC can do for your firm. Download the job description. 👇 https://lnkd.in/epHutAqG

DAY 10 AND COUNTING WITHOUT HOT WATER. With a 13-month-old at home, this is beyond frustrating. Enercare Inc.'s service has been nothing short of a nightmare. Their technicians are not only rude but also incompetent. They came today for an appointment they set up to replace a part that the company failed to ship, and then tried to strong-arm me into signing a new contract for a new unit on the spot. I already have a unit with them that they can’t seem to service properly. They have been unable to send me a copy of my existing agreement which came with the house I bought. When I tried to explain the situation, the technician bluntly told me he didn’t want to listen and demanded a yes or no answer to the new contract. I said no, and he left. Hot water is a basic necessity, and here I am, trying to get a hold of their customer service, after being on hold for 45 minutes and then the call dropping after I finally got someone. This is unacceptable. Toronto Star, The Globe and Mail, CBC, Global News, CTV News - anyone interested in putting the pressure on Enercare Inc. to fulfill their own contract and restore access to hot water for a young family? Victoria Tan - you are the Chief Customer Office at Enercare. Is this how you treat customers? Dave Gosling - you are the COO at Enercare. Why are your operations so lacking? Why aren't you stocking the parts necessary to service your units? Matthew Unruh, CPA, CA, CFO at Enercare. How do you feel about lining your company's pockets when your customers aren't getting the service they pay for? Scott Beneteau - SVP of Business Development. How far can you develop and grow your business when your existing customers are being scammed out of their hard-earned money? #customerservice #customerservicefail

When you partner with Action - you get the team behind it. We guarantee 100% customer satisfACTION. Part of that comes with knowledge, when you bring a problem needing a Solution to Action...we have a team who can help. Wayne often comes into the conversation to go over solutions & education. It may not be what you're using but how. It may not be the application, but the dilution. With 28 years in the business - he's seen and heard many things. Let us get your next solution right. Schedule a meeting and we will help you with solutions and a TEAM to stand by yours. With Action you are NOT just a number, your success is important to us.

A contents inventory can be complex. With so many moving parts, it can be hard to get the claim across the finish line. If you're facing a contents service nightmare, you have some options. ➡️ OPTION A: Send Existing Inventory Already have a list? Great! Forward it to us, and our expert team will handle the valuation for each item, ensuring precision and care. 🏠 OPTION B: Schedule a Site Visit Need a more detailed assessment? No problem! We'll dispatch one of our 500+ seasoned technicians to conduct an in-person inventory, right at the homeowner's location. Let’s get that contents inventory finalized with compassion and caring. Make the complex, complete. Connect with Hancock Claims for a seamless, efficient experience. https://hubs.ly/Q02lJ2C90 #HancockClaims #DisasterResponse #HomeRecreation #InstantInventory #NationwideCoverage #ContentsInventoryExperts #AccurateClaims #PolicyholderCare #LocalExperts

𝐖𝐞 𝐜𝐨𝐮𝐥𝐝 𝐭𝐚𝐥𝐤 𝐚𝐥𝐥 𝐝𝐚𝐲 𝐚𝐛𝐨𝐮𝐭 𝐡𝐨𝐰 𝐠𝐫𝐞𝐚𝐭, 𝐚𝐦𝐚𝐳𝐢𝐧𝐠, 𝐚𝐧𝐝 𝐮𝐧𝐢𝐪𝐮𝐞 𝐨𝐮𝐫 𝐩𝐫𝐨𝐝𝐮𝐜𝐭 𝐢𝐬, 𝐛𝐮𝐭 𝐰𝐡𝐚𝐭 𝐭𝐫𝐮𝐥𝐲 𝐦𝐚𝐭𝐭𝐞𝐫𝐬 𝐢𝐬 𝐰𝐡𝐚𝐭 𝐨𝐮𝐫 𝐜𝐮𝐬𝐭𝐨𝐦𝐞𝐫𝐬 𝐡𝐚𝐯𝐞 𝐭𝐨 𝐬𝐚𝐲 𝐚𝐛𝐨𝐮𝐭 𝐢𝐭. Here’s one of the many feedbacks we received in 2024—judge for yourself. At CloseOut, we’re committed to listening to our customers and continuously improving :) #closeout #customerexperience #fieldwork #qualitymanagement

https://lnkd.in/d3QmxFZV In the Spotlight: Tree Removal Services in Spokane, WA" sheds light on the significance of tree removal services in maintaining a safe and aesthetically pleasing environment in Spokane. Explore the top reasons why hiring professionals for tree removal is crucial for both property owners and the ecosystem. Discover expert tree removal techniques specific to the Spokane area that ensure efficient and safe removal of trees. Learn valuable tips on finding the best tree removal service provider in Spokane to guarantee quality workmanship and customer satisfaction. Whether you're looking to clear space, enhance safety, or promote tree health, this blog post will guide you through the essential aspects of tree removal services in Spokane, WA.

How do you get your home ready for the cooler months? Any must-do Fall maintenance tasks? Comment below! Michelle Rankin 250-878-6874 michelle.rankin@c21.ca CLIENT FOCUSED, RESULTS DRIVEN