Today marks my 100th day as CEO of HomeSafe Alliance, and I couldn’t be more excited about the momentum our organization has right now. HomeSafe will perform the inaugural moves of the Global Household Goods Contract (GHC) next week. Our entire team stands ready to deliver the exceptional home-moving experiences military families deserve. When reflecting over the past 100 days, I feel incredibly proud of all the progress made in bringing HomeSafe’s program to life. This once-in-a-generation transformation is rooted in HomeSafe’s three pillars of success: innovative technology, exceptional customer care, and a vast network of highly qualified service providers. ▪ Innovative Tech: We have completed rigorous government testing of our HomeSafe Connect technology platform. Our IT systems are ready to offer a streamlined, user-friendly experience to all customers assigned to GHC moves. ▪ Customer Care: The HomeSafe Customer Care team is operating 24/7, as we have already received several move task orders from USTRANSCOM. Our best-in-class approach offers personalized support through the customer’s channel of choice: call, text, email, or live chat. ▪ Service Provider Network: Our network has grown significantly since the start of the new year. We are grateful to have so many highly qualified providers on the HomeSafe team, and we expect even more partners to join us as we prove the success of the HomeSafe program and as GHC volume increases. For far too long, military families have suffered through difficult moves that caused unnecessary stress. At HomeSafe, we are honored to have the opportunity to fix longstanding issues with the military move system. Our vision is to make every move better than the last, and we can’t wait to deliver for military families! #HomeSafe #MilitaryMoves #ArmedForces #MilitaryLife
What is the purpose of the GHC contract? It was supposed to enhance quality, increase capacity, and ensure more funding reaches those on the ground. Instead, it has driven thousands of dedicated independent contractors out of the military moving sector, reduced capacity, and reverted compensation to 1990 levels while lowering standards and privatizing the military moving industry. This isn’t just about not wanting to work with Tier One or KBR; it’s about being unable to do so. With the ambiguity surrounding SCA guidelines and the statements from both USTC and HNS, independent contractors are being pushed out of providing professional services to our military. This seems to be USTC's agenda, with the brave men and women in our armed forces paying the price. It’s only logical to pause the GHC rollout until SCA compliance issues are resolved so that necessary capacity levels can be met. I argue that this initiative isn’t focused on delivering quality service; instead, it appears designed to enrich both foreign and domestic investors while sacrificing the benefits of military families.
Congratulations on reaching such an important milestone! The progress you’ve made in just 100 days is impressive. It's clear that the commitment to innovative technology and exceptional customer care will really transform the experience for military families. Looking forward to seeing how the HomeSafe program evolves!
Congratulations, Robert Nicholson, on your 100th day as CEO! I'm interested in exploring further into the vast network of highly qualified service providers you've assembled, and how this third pillar will add to the success of the Global Household Goods Contract.
Bobby, Great mission, great values and a great team! As a leader you know it just doesn't get any better than this!! Enjoy your journey in making HomeSafe Alliance a value-added support structure for our Military Families!!!!! Jeff R.
Congrats Bobby! I’m very excited for and HSA and the future of Military moves!
Congratulations.
Congratulations Bobby!
Congratulations Bobby!
PCS Reform Advocate - Veteran - Military Spouse - Consultant - Planner - Visionary - Educator - Speaker - Connector
9moWill HomeSafe turn commenting back on their social media channels? Will a list be published of the those companies signed up to participate to build trust in the industry and military community? How does HomeSafe plan to build trust in the military community when many have had and continue to have negative experiences with your contract partner Tier One and believe it is more of the same? Will leadership ever respond to an email? How will my community have trust that HomeSafe will be responsive when leadership cannot be responsive? Would you join me in a rountable to discuss the program, HSAs projected plan and answer questions from the industry and military community?