Retail Excellence Ireland reposted this
Thrilled to join the Time Well Spent podcast by AIB Merchant Services! Following in the footsteps of retail visionary Anthony Gallagher in this series was a true honor - his episode kicked off the series with incredible insights into his journey (which is way more interesting than mine!). My own retail story began almost 20 years ago when I opened Willow. While I may not have had formal retail experience then, I was driven by an innate passion for creating exceptional customer experiences - a foundation that became the cornerstone of our little business Willow. Today, my role at Retail Excellence Ireland offers a different perspective on the industry, away from the shop floor but equally vital in shaping the future of Irish retail. No journey is ever a straight road, lots of twists and turns, ups & downs! It's that windy bumpy road that makes life so exciting, from those early days in Willow to now supporting and advocating for retailers across Ireland. A huge thank you to AIB Merchant Services for the opportunity to share our story. #shoponline @willow.ie 😉
“I always think of Willow as a person and that's how I like to talk about her” Emotionally connecting with the customer has always been a priority for Willow's founder, Jean McCabe. In episode two of the Time Well Spent podcast, we spoke with Jean McCabe, Entrepreneur and CEO of Retail Excellence Ireland, to discover what inspires her to deliver an exceptional customer experience to her customers and how she likes to exceed customers' expectations even when it comes to payments. To find out more about Jean's story, click below or search “Time Well Spent” wherever you get your podcasts or to watch the video edit click here: https://lnkd.in/eBWTJd9s Listen on Spotify – https://lnkd.in/efbhtQqY Listen on Apple – https://lnkd.in/e5TXJ-u8 #poweredbyaibms #backedbyaib #fintech #podcasts #timewellspent First Merchant Processing (Ireland) DAC, trading as AIB Merchant Services, is regulated by the Central Bank of Ireland.
Hi Jean, congratulations, look forward to listening to it.
Congrats Jean 🙌🙌🙌
Listened and loved it Jean! Well done
Congrats Jean, so inspiring 👏🏻 ❤️
Thats my walking podcast sorted for this evening! Thanks Jean!
Founder of Arboretum, Ireland's five-star garden & lifestyle centres Leighlinbridge, Carlow, Kilquade, Wicklow, & Urban Green, Dublin 1. Author of "My Tree of Life" available to purchase at Arboretum & Chapters Bookstore
1moI love my visits to Ennis and Willow always worth a visit fab shop.