Are AI research agents the future of market research? Artificial intelligence is changing the Australian research sector, but one area is creating a lot of buzz – AI research agents. These chatbots can conduct dynamic, in-depth conversations with respondents, potentially delivering the depth of qualitative research at the scale of quantitative studies. But do they live up to the hype? Chris Sherley, Jo Kirkhope and Catherine Price-Ackers from EY, delve into the promises, performance, pitfalls and potential of AI research agents in this thought-provoking article. Key highlights include: - How AI research agents work: Mimicking human moderators, these agents use advanced AI processing to keep conversations flowing naturally. - Performance comparison: AI agents deliver insights in record time — one pilot study showed 24 interviews completed in just 24 hours, compared to 10 weeks for traditional research. - Limitations and ethical considerations: While powerful, AI agents have their drawbacks, including challenges with respondent engagement and potential biases. - Public sentiment: According to the EY Australian AI sentiment report, while 31% of Australians are uneasy about interacting with AI agents, a positive experience can change minds. With AI technology rapidly evolving, there’s immense potential for researchers to leverage AI agents, but it's crucial to do so ethically and thoughtfully. Read the full article to discover how AI is reshaping research in Australia, and how you can get started. 🔗 https://lnkd.in/g4Qw4qcY Kylie Brosnan, Rachael Coulthard, Vanessa Ernst, Anna Harrison, Troy K., Seán McNally, Virginia Meikle, Antonios Meimaris, Ph.D., Lisa Salas, Erica van Lieven, Les Winton, Sue York #AI #marketresearch #innovation #datascience #australia #ethicalai
Important topic for the industry to be engaging in
Does the Research Society live up to the hype? Stop preaching ethics when you have none.
Colleen Ryan - fascinating to think about the idea of creating an AI moderator who could do what one of those very exceptional moderators would do!
Thanks Research Society!
Partner at TRA, insights thought leadership, strategist, cultural sociologist, behavioural science practitioner
1mo“How AI research agents work: Mimicking human moderators, these agents use advanced AI processing to keep conversations flowing naturally” great if keeping the conversation flowing naturally is what we think is the most important factor in being a skilled qualitative researcher. Some of the exceptional qualitative researchers I have been privileged to know and work with had little interest in that. They actively use contradiction, challenge, discomfort, friction, cognitive dissonance. The job isn’t to have an easy going chat.