Before Redis, Asurion had problems with its customer service chatbot, including slow responses and downtime, that were affecting customer satisfaction. Using Redis, Asurion redesigned the infrastructure around its chatbot using an event-driven message broker, real-time inventory caching, and session management. Our flexible data structures and integration capabilities optimized performance and reduced latencies, improving customer service response times by more than 50%, while reducing operational costs. Read the full story here: https://lnkd.in/gbVg34sP
