Real Estate Institute of British Columbia’s Post

To good not to share

It's the little things that mean the most. Will Guidara has mastered the concept of "unreasonable hospitality" and provides great reminders of how little, thoughtful actions can result in customer loyalty. Check out the example of unreasonable hospitality below. It's a good one! What do you do to make your clients/customers surprised and delighted?

I love this stuff. And it's not just for hotels and restaurants. Absolutely every service business should think like this. If you're a creative agency and someone hires you to draft something up for their 10 year anniversary party, If you're a outsourced staffing company and you're hired because the client just closed a big round of funding, If you're an attorney and you're hired to draft closing docs for a sale, ... there are opportunities to do the job in a way that makes a client for life and creates a story they share. It's good for your business and let's be honest, it's just more fun. And if you're like, oh I don't have the budget to do stuff like this... Your finance person here is saying, this is customer retention and acquisition costs. You should ALWAYS have the budget for it even if you have to get extra creative and limit the actual cash out. This is often the cheapest and highest impact BD spend you can find. So go blow some minds.

What industry peeps are joining me in Bellevue today?

Summer is coming to an end, so it's time to mark your calendars for the first Hospitality Alliance event of the season. Save the date for September 18th! Need a few reasons to attend? 1. Meet the new CEOs of Visit Bend and Visit Central Oregon- Jeff Knapp and Scott Larson, respectively 2. See the newly renovated Newberry Hotel Bend 3. Strengthen your relationships with industry peers

Have you heard of a Progressive Dinner? We're halfway through our Tours & Pours series with Greater STL so thought I'd drop some thoughts on why hosting a progressive dinner is the ultimate dinner party move. 🎉 Instead of staying at one restaurant all night, your group hops between amazing venues for each course. Trust me, it's a game-changer for corporate events 🤝 Why our clients are loving this format: The energy is totally different from traditional dinners - people naturally mix and mingle as they move between spots. It's like a VIP tour of multiple restaurants in one night. Even the quietest people end up connecting through natural conversation starters and the vibe refresh at each stop 🎯 After coordinating numerous successful progressive dinners, I've nailed down the sweet spots: 25 people max is the magic number for easy flow; 3-4 venues within walking distance (or add transportation to spread the stops out); 45 minutes per spot + mix in some surprise entertainment or a hands-on experience ✨ Let's connect if you're curious and want to bring the fun to your team or clients. Current itineraries highlight Downtown, South Grand, Clayton and Cherokee but we're always ready to spin up something new 📸 Check out these moments from last week's Tours & Pours event with Greater St. Louis, Inc. Downtown St. Louis #CorporateEvents #STLRestaurants #EventPlanning #ClientExperience

Looking for things to do this weekend? 🌟 Explore local events, dining spots, and more! Need help finding your dream home or investment property? Contact me for personalized real estate advice and let's make the most of your weekend! 🏡💼 #WeekendPlans #LocalEvents #RealEstateAdvice

We can't wait to see you in Atlanta from July 11-13 at the Loews Hotel. 🙌 What questions do you have? What are you most excited about this year? WHO are you most excited to see/meet? And which of our THREE amazing keynotes are you most looking forward to?! 🎤✨ Share your thoughts with us in the comments below! 👇 Let's get the conversation started. #HAVENConference #CountdownToHAVEN #ContentCreators #AtlantaEvents

Human and Organizational Performance (HOP) is a science-based approach to looking at mistakes so we can address them more effectively. It builds an understanding of how humans perform and how we can build systems that are more error tolerant.

Get ready to unlock a treasure trove of the hospitality industry this May! Our magazine is brimming with fascinating features to tantalize your taste buds, ignite your wanderlust, and keep you ahead of the curve. Don't miss out! Subscribe now and be the first to dive in! Visit our website to check out the newly released magazine. #HospitalityMagazine #MayIssue #SubscribeNow #HotelExperiences #WarmHospitality #TravelInspiration #staytunedformore #discover #digitalhospitality #digitalnews #community #magazine #events #indiahospitalitynews