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Develop a comprehensive data management strategy to enable a 360-degree shopping experience and seamless customer journey across retail touchpoints. Utilize generative AI technologies, modern CDPs, and standardized data protocols to create personalized, omnichannel experiences efficiently and effectively. #DataManagement #GenerativeAI #OmnichannelExperience #CustomerJourney #RetailTransformation At Grow Scale Win™, we're all about using AI to enhance productivity and efficiency. That's why we've built the AI Growth System™, a truly holistic approach to growing your business. You get a personalized growth strategy and a full suite of AI powered tools to generate leads, nurture prospects, and close sales. Learn more at www.growscalewin.com. DM us with any questions. Read more about this post here: https://lnkd.in/eb9daYaf

📊 #IndustryInsights | We’re back with Part 2 of our deep dive into the benefits of AI for CX! Discover how AI is stepping up to manage data abundance, deliver seamless omnichannel support, and generate valuable content. 🚀 💡 Missed Part 1? Check out our previous post to learn about how AI is automating support, personalizing interactions, and predicting customer needs. Stay tuned for more insights! #BeyondExpectations #CX #DigitalTransformation #AI #CustomerExperience #contactcenter #bpo

🌟 Excited to be part of two insightful panels this week at the Customer Experience and Contact Centre Forum! 🌟 The Transformative Impact of Generative AI on Customer Experience: - Exploring practical examples of generative AI and its successful execution across omnichannel customer experience. - Delving into realizing the value versus impact of AI technologies in your customer experience journey. - Discussing strategies to embrace AI and bring both your team and customers along for the journey. The Impacts of Digital Transformation on "Know Your Customer" (KYC): - Debating whether the increasing reliance on AI and self-service reduces how well we know our customers and its knock-on impact on customer service. - Addressing the challenge of data-entry integrity while transitioning towards digitalization. -Assessing the effectiveness of current KYC practices in the era of digital transformation. Looking forward to diving deeper into these discussions and exchanging insights with fellow industry innovators! At Paysafe, we're proud pioneers in the use of generative AI techniques to enhance both customer experiences and internal operations. #paysafe #itstartshere #womenintech #GenAI #ConversationalAI

Discover how putting customers first can transform your retail business in the digital age 👇👇     Take a deep dive into practical insights from Nyelete Sara Gonçalves Chilenge (Director of Retail, Qualitest) on leveraging digitalization, AI, and sustainable innovation to drive customer-centric strategies.     𝐇𝐞𝐫𝐞 𝐚𝐫𝐞 𝐍𝐲𝐞𝐥𝐞𝐭𝐞'𝐬 𝐭𝐨𝐩 𝐫𝐞𝐜𝐨𝐦𝐦𝐞𝐧𝐝𝐚𝐭𝐢𝐨𝐧𝐬:     🎯 Digitalization: Embrace digitalization to create seamless, personalized experiences.     🎯 Omnichannel Experience: Implement an omnichannel strategy supported by robust quality engineering and technological infrastructure.     🎯 AI: Utilize AI algorithms to analyze extensive customer datasets, enhancing the customer experience and driving sales growth.     🎯 Customer Centricity: Centralize customer profiles to deliver personalized shopping experiences across diverse channels.     🎯 Sustainability: Integrate sustainable practices, such as efficient supply-chain management and waste reduction initiatives.     Unlock more insights on thriving in the digital era by visiting our blog.     The link to the blog is in the comments! 👇    #Retail #QualityEngineering #QualityAssurance 

AI is transforming customer service—so why is your pricing stuck in the human era? AI handles large chunks of customer interactions, quickly and efficiently. So why are businesses still paying the same rates as those using all-human agents? 96% of businesses want platform functionality, AI, and omnichannel support included in their pricing—no extra costs for essential tools. 💡 If you’re not switching to smarter, more flexible pricing models, you’re overpaying. It’s that simple. Here are some hashtag suggestions for your post: #AI #CustomerService #DigitalTransformation #AIPricing #BusinessEfficiency #SmarterPricing #TechInnovation #Automation #OmnichannelSupport #FutureOfWork #AIinBusiness #PricingStrategy #AIRevolution #CostEfficiency #BusinessGrowth #InnovationLeadership

Gulf AI trends on the rise 🆙 We’re happy to feature this guest blog by Everest Group, a global research firm that explores Emerging #CX Trends in the #Gulf Region. Aishwarya Barjatya, Practice Director dives into how the Gulf transforms Customer Experience Management (CXM) through AI-driven hyper-personalization, #omnichannel innovation, and sustainability. Their insights are a must-read for anyone aligning with the Gulf’s dynamic CX landscape. Check out their guest blog here to learn all the trends on the rise ⬆ https://lnkd.in/dD4q--ji #CXM #CustomerExperience #AI #Innovation #EverestGroup #BPO

🌟 Zendesk AI Summit 2024 Recap: The Future of CX is Here! At the Zendesk AI Summit, exciting innovations were unveiled that will shape the future of customer support. Highlights include: Omnichannel AI agents: Capable of autonomously resolving up to 80% of interactions across channels, including email and voice. AI Agent Builder: Easily create AI agents without complex training, allowing for quick deployment and customization. Agent Copilot: Enhanced to provide real-time suggestions, customer insights, and support across multiple platforms. AI-Powered Voice: Automating up to 50% of voice interactions for seamless customer experiences. These advancements are transforming customer experience, making support faster, smarter, and more personalized. #CustomerExperience #AI #ZendeskSummit #CXInnovation #ZentechCX #zendeskimplementation #zendeskconfiguration #CX #customersupport

How do you balance cutting-edge technology with the irreplaceable human touch in customer service? We believe in the power of a hybrid approach—combining AI-driven solutions with the empathy and understanding of human agents. Last year we surveyed 1,000 U.S. consumers on their feelings towards using CX technology, revealing a few key insights: ⏩ 87% appreciate the swift issue resolution with CX technology. 🗣️ 49% value natural language communication and a seamless omnichannel experience. 😡 Yet, 36% get frustrated when they can't speak to a person about complex issues. To address these challenges, we compiled some of the best practices when enhancing your CX capabilities. Curious to learn more about balancing CX technology with human interaction? Read our full blog and download the full “CX and the Consumer: Pitfalls and Possibilities” report: https://lnkd.in/gZDt4Tz6  #CustomerExperience #CX #AI #CustomerService #Technology #HumanTouch

Curious about AI's impact on customer interactions? Watch our webinar replay and explore findings from our 4th CX Annual Insights Report with Verizon’s experts. Learn what global consumers value when adopting the latest innovations and strategies to elevate CX and drive loyalty with emerging tech and AI. Click below to watch at your convenience. #VTeam

Curious about AI's impact on customer interactions? Watch our webinar replay and explore findings from our 4th CX Annual Insights Report with Verizon’s experts. Learn what global consumers value when adopting the latest innovations and strategies to elevate CX and drive loyalty with emerging tech and AI. Click below to watch at your convenience. #VTeam