QKS Group’s Post

Reflecting on a Year of Transforming Teams and Elevating Customer Experiences This year has been an incredible journey of growth and impact. I've had the privilege of partnering with diverse organizations – from leading banks to dynamic manufacturing firms – to help them elevate customer experiences, master the art of cross-selling, and build stronger, more synergistic teams. A common thread I've observed? Communication is key! Whether it's empowering teams to connect effectively with customers or fostering collaboration within an organization, clear and effective communication is the foundation for success. As Helen Keller wisely said, "Alone we can do so little; together we can do so much." This quote truly encapsulates the power of teamwork and the incredible results that can be achieved when people work together towards a common goal. I'm immensely proud to have played a part in helping my clients overcome these challenges and unlock their full potential. Seeing individuals transform and teams come together to achieve extraordinary results is what fuels my passion. As I look ahead, I'm excited to continue this journey of empowering individuals and organizations to reach their BEST form. Here's to more impactful training experiences and positive change in the year to come!" Special thanks to #walkthetalk #redpactasia #trainingsos #CorporateTraining #LeadershipDevelopment #TeamBuilding #CommunicationSkills #CustomerExperience #SalesTraining #Banking #Finance #SupplyChain #FutureOfWork #HappyAzadAnuarudin

Converse with the Pro - 12th Series We are thrilled to share the highlights from the 12th Series of Converse with the Pro, featuring the accomplished Mr. Navin Bhatia, Head of Shared Services at #Infinera, in a dynamic session with the #WelspunGCC team This insightful discussion explored: 🔹 The importance of a Vanilla Approach for simplifying operations. 🔹 Building scalable IT systems with Single Instance ERP. 🔹 The evolution and future of GCCs in a rapidly changing world. 🔹 Integrating AI thoughtfully without disrupting core processes. 🔹 Balancing global compliance with local laws and practices. 🔹 Creating proactive teams through smarter, simulation-based learning paths.  A heartfelt thank you to Mr. Navin Bhatia for sharing his invaluable experiences and actionable insights, which left our team inspired to lead with innovation, agility, and collaboration.   A big shoutout to our Transformational Leader, our ED & CEO Nitin Jain amd CEO Captive Business Rinku Anand for supporting such impactful knowledge-sharing initiatives. This session adds another chapter of excellence to our Converse with the Pro series, where we continuously learn from industry experts and strive for operational and leadership success. Stay tuned for more exciting sessions as we continue this journey of exploration and growth! #LeadershipInsights #ConverseWithThePro #Innovation #AIIntegration #OperationalExcellence #Welspun_gcc #LearningAndDevelopment #KnowledgeSharing #wtsl #welspun #gptw #greatplacetowork

Ever noticed that the real challenges for businesses often stem not from market conditions or retail slumps, but from within? Meet the culprit: Default Intelligence, or DQ. Your brilliant, skilled teams might be carrying self-limiting beliefs inherited from their culture and life experiences. The key? Empower your people to break free from these constraints and embrace a new frontier: Expanded Intelligence, or ExQ. Imagine a workforce living beyond their self-imposed limits, driving innovation and resilience in your business.

#GetToKnow Adriana Cavallo: Our head of Customer Experience (APAC). Adriana has been with BGL for 12 years and has evolved into an indispensable member of our team and our customers' experience. BGL: How do you prioritise employee development to ensure your team is always learning and growing? Adriana: "It's vital to prioritise self-improvement through upskilling and mentorship. I'm fortunate to work with amazing leaders, and seeing their growth brings me joy." BGL: What recent achievements has your team accomplished? Adriana: "I oversee multiple teams at BGL, each working towards their specific goals, which align with the company's objectives. Achievements include maintaining a 96% CSAT for our Support Team, achieving a 100% CSAT for the Client Success Team, transitioning all clients from legacy desktop products, and upgrading our Learning Channel." BGL: Exciting Plans and Projects on the Horizon? Adriana: "In 2024, my main goal is to enhance the customer experience for BGL clients and internal teams. This involves improving AI bots, refining the Omni Channel experience, and streamlining internal processes.". BGL: What is your favourite quote? Adriana: “Leadership is about courage. It’s about finding the courage to show up and have difficult conversations, to take risks and embrace change.” - Brené Brown #BGLcorp #BGLjourney #BehindTheScenes #InnovationAtWork #EmployeeDevelopment #WorkplaceCulture #BGLteam

Am not done yet for today - heading out at the crack of dawn tomorrow for a road trip to my hometown for #Thanksgiving, so I need to get all my updates out today. Next item - I recently conducted a market research study for Aizan Technologies Inc about the on-hold experience for #customerservice. Definitely an under-researched topic - until now, and with the report just published, I've helped Aizan get state of the art research insights that might really change the way you think about what happens when that dreaded "your call is important to us" kiss of death message hits you over the head. I'll have a guest blog post about the report soon, and until then, you'll have to complete the reg page here to get the full story. When/if you do, am sure you'll find it a good read, and would love to hear your thoughts - and Aizan would too! #cctr #cx #customerexperience #IVR #CSAT #contactcenter #ccaas #marketresearch #thoughtleadership https://lnkd.in/gm5Xw_nv SCTC - Society of Communications Technology Consultants International, Inc.

🌟 Stand out in a crowded market by redefining your company's fundamentals and embracing innovation! In our LFTG meetup, leaders like Hassan Obaidan and Kapel Malhotra share how evolving customer expectations require businesses to offer more than just products. We discussed the importance of building trust with customers through personalized consultations and exceptional service to drive long-term loyalty and profitability. Take a deep dive into the strategies shared at Wooqer’s LFTG meetup to unlock the secret to sustainable company growth. For this and more insights, check out the full insight note here: https://bit.ly/3B95fZy #Innovation #CustomerTrust #BusinessGrowth #WooqerLFTG

Aizan has stepped into the world of market research with our new proprietary study on the impact of the contact center queue on customer experience and loyalty.

🚀 Dive into the latest insights from Wooqer’s LFTG meetup in Riyadh. We discussed the importance of leveraging frontline employees' ideas to drive growth. And how leveraging the power of turning disengaged staff into customer experience champions and the impact it can have on your company's bottom line. To stay ahead in today's competitive landscape, it's crucial to innovate and create unique experiences that go beyond just selling products. We hosted top industry and tech leaders in our 15th edition of LFTG Meetup. Dive into the full event highlights and watch the video to gain valuable insights and best practices: https://bit.ly/3ZsDo0k #CustomerExperience #EmployeeEngagement #Innovation #WooqerLFTG

At #TYMIQ, we're constantly evolving to meet the unique demands of our esteemed clients in the #DACH region. Through years of experience, we've uncovered the essential factors that matter most to them when selecting IT service providers. Here's what we've learned: 🔍 𝐐𝐮𝐚𝐥𝐢𝐭𝐲: DACH clients prioritize excellence. They seek partners who deliver top-notch solutions that meet and exceed their expectations. 🤝 𝐑𝐞𝐥𝐢𝐚𝐛𝐢𝐥𝐢𝐭𝐲: Trust is paramount. Clients value partners who demonstrate unwavering reliability, ensuring smooth operations and minimal disruptions. 💼 𝐋𝐨𝐧𝐠-𝐭𝐞𝐫𝐦 𝐜𝐨𝐨𝐩𝐞𝐫𝐚𝐭𝐢𝐨𝐧: It's about forging enduring partnerships. Our clients in the DACH region appreciate providers who are committed to their success and offer sustainable, long-term value. 🛠️ 𝐅𝐥𝐞𝐱𝐢𝐛𝐢𝐥𝐢𝐭𝐲: One size does not fit all. Tailored solutions and flexible approaches resonate with DACH clients, enabling them to address unique challenges effectively. 🚀 𝐓𝐞𝐜𝐡𝐧𝐨𝐥𝐨𝐠𝐢𝐜𝐚𝐥 𝐚𝐝𝐯𝐚𝐧𝐜𝐞𝐦𝐞𝐧𝐭: Staying ahead of the curve is imperative. DACH clients seek partners who bring fresh perspectives, innovative solutions, and technological prowess to the table. 💰 𝐓𝐨𝐭𝐚𝐥 𝐜𝐨𝐬𝐭: While quality is important, cost-effectiveness is also crucial. Clients prefer working with the providers who offer transparent pricing models and ensure maximum value for their investment. Our TYMIQ team embodies these core principles in our service offerings. By aligning with the priorities of our DACH clients, we strive to foster meaningful collaborations that drive mutual success and innovation. Sharing the same principles? Let's embark on IT journey together! Contact us at 📧 contact@tymiq.com for an intro call setup. #ItServices #ItConsulting #SoftwareDevelopment #SoftwareRengineering #LegacySystemModernization #ITConsultations #DigitalTransformation 

Adapting to rapid market changes? Discover how omniQ's innovative solutions keep your operations agile and efficient. Visit www.omniq.com to learn more. #BusinessAdaptability #Innovation #omniQ