PwC Luxembourg’s Post

What if accessing public services felt as seamless as using your favourite app? In Luxembourg, digital transformation is reshaping the citizen experience with a focus on inclusivity, empowerment, and collaboration. In this episode of #PwCTechTalk, we tackle this question with our guests: ✨ Marion MASSOT, who explains what citizen experience entails and why it’s vital for Luxembourg’s future. ✨ Björn Rohles, who highlights how UX training and a human-centred approach at Digital Learning Hub are bridging the digital skills gap and empowering citizens. Together, they unpack the challenges and opportunities of designing public services that truly serve citizens. 🎧 Listen now: https://lnkd.in/dQmjsfxw #DigitalTransformation #CitizenExperience #UXDesign #DigitalSkills #PublicServices #Luxembourg

Björn Rohles

Training Manager for User Experience (UX)

2w

Thank you for this nice episode, it was a real pleasure to discuss with Marion MASSOT ✨ about this important topic.

Marion MASSOT ✨

Let's make here a better place: nurturing relationships and helping ambitious public institutions to change the world | Bold UX-visionary | #IamRemarkable trainer | 🎙 Podcast "Culture Design"

2w

Thank you again for this opportunity! It's a topic that really matters to me and happy to spread the word with Björn Rohles!

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