PSCU reposted this
🆕 In this episode of the C.U. on the Show podcast, Velera Chief Growth Officer Brian Scott explains how generative AI is transforming credit unions, the member experience, fraud prevention and operational efficiency. 🎙️ Listen to the podcast, hosted by Doug English, CFP: https://spoti.fi/3Vvl4QN #CreditUnions #CUOnTheShow #GenAI
I help large Enterprise clients solve CX Challenges and thrive in the "People Business" with Genesys Cloud. I engage through servant leadership, self-mastery, and a relentless commitment to the "process" not results.
6moNice episode Doug & Brian. Brian, I appreciate your candor on where GenAI is now in CUs and where you think it's headed. Both cross-selling and better customer experiences are where I'm seeing my customers use GenAI. We're deploying CoPilots that let our customer's service agents focus on being "human" and guide conversations towards memorable outcomes and crossSell/Upsell. Terminix did this for me last week with a proactive call at the perfect time and a smart upsell offer to commit to two years of my termite bond. p.s. Your Target example was spot on to the dangers of unleashing GenAI without humans in the loop that can answer "Is this the right experience, to the right person, at the right moment?"