Hey CMOs, you may want to cover your ears for this one... ✍️: Chief Strategy Officer, Ben Dutter
Chief Strategy Officer at Power Digital. Marketing ROI, incrementality, and strategy for hundreds of brands.
(CMOs, cover your ears) CFOs: you're right; a lot of marketing cost is a waste. The age old conflict between the CMO and the CFO is driven typically by the contradicting belief that we need to invest to grow, and that those investments need to have a provable ROI. If the investment doesn't clearly generate financial impact, then it should be cut. The prevailing wisdom in the marketing space is that you need to: • Better educate CFOs on how marketing "works" • Simplify measurement to blended efficiency • Use a lot of fluffy/complex language to hide lack of ROI (I mean this somewhat sarcastically, a lot of great CMOs and teams, Power included, say the first two bullets in earnest). In practice though, the CFOs are right in that there ABSOLUTELY is investment, especially in paid media, that is not driving any incremental contribution to the business. • No brand lift • No long term revenue gains • No profitable customer extension • Negative LTV:CAC Having worked with hundreds of brands, one of the most common signs I see of brands struggling is that they continued to scale ad spend in the hope that it would drive more revenue, measurement was saying this was worth it (cough cough last click ROAS), but revenue didn't come. Over time that increased ad spend pinches the flat or decelerating topline growth and you get margin decrements. Inevitably the CFO comes into the conversation and sharpens their pencil. So what should be done instead? • CMOs and CFOs need to BOTH understand the P&L • Measurement needs to focus on incrementality • Media needs to be held to a profitability metric (e.g. CM) • Tests and campaigns need to be viewed over time For example, I can manufacture whatever CAC you want. I can get your business from $100 CAC to $0 CAC. How? Just turn off all ad spend. Voila. Does that mean that all of those new customers you're generating in the days or weeks after you cut ad spend weren't influenced by ads? Or that those ads were ineffective? Absolutely not. Where CFOs absolutely DO need education is in marketing concepts around things like the 95/5 rule, mental availability, category entry points, ad stocking, and latent consideration factors. (Funny enough B2B businesses understand this better due to pipeline length and sales velocity tracking, but DTC struggles here). So what's my point in this post? 1) 90%+ of every marketing program has ad spend waste 2) Measuring for incrementality limits this waste 3) CFOs are right in principle, you can cut budgets 4) CMOs are right in principle, marketing isn't an on/off switch The best performing brands adhere to a clean test and learn structure with runway to understand the full latency of their media, and target a highly lean blended efficiency metric (e.g. usually sub 15% of revenue). CMOs: don't get defensive. CFOs: don't oversimplify. #measurement #attribution #pnl #fpna