Poornima Singh’s Post

Differentiate yourself by cutting days off the refund process and be amongst the 8% of retailers offering the ability to track refunds. See how our capabilities enhance your returns management and customer return experiences profitably and efficiently. https://ow.ly/r8SQ30sB16o #retailtechnology #retailsales #retailing #retailinnovation #retailindustry

Differentiate yourself by cutting days off the refund process and be amongst the 8% of retailers offering the ability to track refunds. See how our capabilities enhance your returns management and customer return experiences profitably and efficiently. https://ow.ly/3cMz30sBnXK #retailtechnology #retailsales #retailing #retailinnovation #retailindustry

Differentiate yourself by cutting days off the refund process and be amongst the 8% of retailers offering the ability to track refunds. See how our capabilities enhance your returns management and customer return experiences profitably and efficiently. https://ow.ly/2AKP30sB0N5 #retailtechnology #retailsales #retailing #retailinnovation #retailindustry

Differentiate yourself by cutting days off the refund process and be amongst the 8% of retailers offering the ability to track refunds. See how our capabilities enhance your returns management and customer return experiences profitably and efficiently. https://ow.ly/c1nO30sBaLK #retailtechnology #retailsales #retailing #retailinnovation #retailindustry

Differentiate yourself by cutting days off the refund process and be amongst the 8% of retailers offering the ability to track refunds. See how our capabilities enhance your returns management and customer return experiences profitably and efficiently. https://ow.ly/vNLO30sB2vb #retailtechnology #retailsales #retailing #retailinnovation #retailindustry

Differentiate yourself by cutting days off the refund process and be amongst the 8% of retailers offering the ability to track refunds. See how our capabilities enhance your returns management and customer return experiences profitably and efficiently. https://ow.ly/RyRn30sBAkU #retailtechnology #retailsales #retailing #retailinnovation #retailindustry

Are you amongst the 8% of #retailers that are able to offer the ability to track refunds? See how our capabilities enhance your returns management & customer experiences profitably and efficiently. https://ow.ly/uqSi50PKzX1 #retailtechnology #retailinnovation #nrf2024 #retailindustry #peakseason #returnsmanagement

Does your return process feel like a bottleneck in your customer service? Historically, the return process has been a source of friction for many customers. Whether it's due to receiving defective items, mismanaged orders, or a simple change of heart, customers often find returns to be cumbersome. Traditionally, this involved a somewhat tedious process: initiate a return, wait for the pick-up, and then hope the warehouse processes the refund promptly. But in our rapidly-evolving retail landscape, there's a more efficient way. Enter the Buy Online Return In Store (#BORIS) approach. This strategy transforms the return process into a seamless experience, inviting customers to drop their online purchases off at physical store locations. Not only does BORIS accelerate transaction speeds, but it also provides golden opportunities for cross-selling and up-selling—optimizing operational efficiency. With tools like HotWax Commerce OMS, the in-store return process undergoes further simplification. Retailers can automatically manage returns flows, from return initiation to return type specification and post-verification handling. There's also the choice: restock immediately for online sales or simply process the return without a restock. In essence, BORIS empowers retailers to streamline returns, elevate customer convenience, and unlock new sales avenues. So, with the future of returns evolving, have you integrated BORIS into your store operations? Check out our new Buy Online Return In-Store solution page to learn more about how you can offer your customers seamless returns experience: https://hubs.la/Q02v86cr0 #Omnichannel #Retail #ShoppingandTheRetailIndustry

Amid challenging times for retailers, effective personalisation strategies across the entire customer journey are key.... Happy to share this insightful article by Rory O'Connor for Retail Times - great advice for any retailers looking to implement or augment this area of their business. #retailindustry #retail #retailers #customerpersonalisation

Our CEO Rory O'Connor shares insights with Retail Times about the importance of personalisation strategies throughout the customer journey - particularly in the last-mile and post-purchase phase. #ecommerce #personalisation #retail