Oversee (formerly FairFly)’s Post

The next time we book our travel experiences, artificial intelligence (AI) could be the one speaking. And it's all thanks to Yellow.ai. In partnership with SIA's Pelago, Yellow.ai has developed a generative AI-powered travel assistant that automates customer assistance and delivers real-time and unified customer support on demand. "We deployed a generative AI-powered travel assistant on the Pelago website and WhatsApp for high-level automation," said Mr Rashid Khan. Read on and learn how Yellow.ai is leading the charge in enabling enterprises to reduce operational costs and maintain customer service efficiency. Follow The Peak on LinkedIn for your daily dose of the latest business, finance, and lifestyle news. #Pelago #Yellowai #SingaporeAirlines #AI

How AI/ML can radicalize the way industry is looking at "Total Experience" - read my blog to learn more about how technology advancements can be a boon

Dive into the transformative power of AI in streamlining repetitive tasks and bolstering client engagement in the real estate sector. See how the RAIA platform leads the way in quick and effortless deployment of AI agents for realtors.

🤩 Hopper’s taking contact centers to a whole new level with GenAI! Imagine a world where agents get smarter with each interaction, making customer support quicker, smoother, and way more human. This is the future of customer experience, and Hopper has the roadmap! Find out more ⬇️

How tradition and innovation can work hand-in-hand🚀 As Henley Royal Regatta continues to honour its incredible history, there’s an opportunity to keep pushing boundaries with modern technology. Imagine automating 70% of customer service inquiries with AI, allowing the event team to focus on creating a world-class experience for attendees. #HenleyRoyalRegatta #AI #CustomerService #Automation #EventTech #Voiceflow

5 Best Practices from Hopper for Implementing a Contact Center GenAI Agent 🤖 Jo Lai, Head of Customer Experience at Hopper shares expert advice for deploying conversational AI in customer service operations 👇 https://lnkd.in/eyv3weZj #cx #Hopper #aiagents #contactcenters #customerservice

📊🚀 Rapid Testing, Real Results with Evolv AI P&O Cruises harnessed the power of Evolv AI to run 20X more experiments than ever before, leading to a 3X increase in revenue. Learn how flexibility and real-time data can transform customer experiences. [ https://hubs.li/Q02tl5yX0 ] #EvolvAI #RevenueGrowth #ABTesting #CustomerExperience

CRO's / Heads of CX - I'm the perfect human trial for a "quick action force" 🎖 hotline person/team (9 to 5, up to 24/7). Here's my story. 👎 A few weeks ago I was listening to the Agency Life podcast with Teamwork.com and guest (good buddy) Erik Huberman of Hawke Media He tells the story about in 2022, churn was happening and he dug in. The No. 1 reason was response times to customer questions/inquires. It's not about solving the problem in minutes, but acknowledging to the customer that they have been heard. I'll tell you in a minute about the quick action force I'm installing in Get Levrg So here is a use case that real and just happened. In my company Pipeline Signals, we have a lot of LinkedIn Navigator accounts on quarterly "team" based renewals. And like many bootstrapped businesses, the credit card can rack up and bounce. We hear about this in April and think we fixed the issue in the LinkedIn portal. Then this week, the lights 💡 turn off ⬛ Not only does it take 24 hours to track someone down to pay the bill, it takes about 30 hours post payment to turn the lights back on 💡 That's DAYS of downtime. Imagine if that happened at a global enterprise customer... the amount of 💸 lost! Here is the opportunity cost from a customers prospective. Until this moment, we had only ever purchased Navigator in bulk, and the MAIN up-sell has always been service (very little feature change from buying LinkedIn Core via credit card personally). This gave us an opportunity (during our 😡 rage) to think objectively about our options. The conclusion - during renewal, why have big, bulky OpX purchases, when we can be nimble and purchase LinkedIn 1 at a time. Then its not a domino if one account fails. This will cost a seller their renewal unfortunately. The lesson learnt - Quick Action Force. What are we doing in Get Levrg? First - understand the customer order of operations: Step 1 - Communicate to me you heard my problem. Step 2 - Bring together the team to understand the S.C.R. (Situation, Challenge, Resolution). Step 3 - Solve the problem. Thus, we can use a tool like Shift to bring together all our customers Slack, WhatsApp and emails into 1 Command Center, then have a Virtual Assistant team monitor everything in real time. The goal = <5 minute response times. This is a simple $1,000 MRR fix to scale 100's of customers. Super easy way to deploy capital. #customersupport #cx #customersuccess #sales https://lnkd.in/dt-WcDva

With more and more people traveling every year, #AI #ChatBots help #travel and #hospitality organizations manage increasing volumes of service requests and deliver personalized outreach to their clientele. Here's how: https://bit.ly/3UQmfv4

🚀 Sharing our first blog post on SkedulApp's website! Dive into our latest insights on [topic], and join our community for more updates and valuable content. #SkedulApp #Blog #AppointmentScheduling #AI #EngagementTools https://lnkd.in/eYr_S5A6