At BharatPe, our culture of "Freedom to Execute" empowers our team to transform ideas into action. Karuna Sharma, our Head of Device & QR Operations, plays a pivotal role in shaping the customer experience. She oversees new product launches, resolves merchant grievances, and streamlines operations like warehouse management, last-mile logistics, and inventory management across BharatPe.
Leading a team of 250+ ground forces, Karuna ensures swift resolution of merchant issues, ultimately enhancing customer lifetime value.
Here's Karuna's perspective on her experience at BharatPe:
“I have always had the freedom to take risks and try new things. This idea is not a fancy concept at BharatPe; it's our everyday culture. In these four years, I have been empowered to take ownership of my ideas, collaborate across functions, and develop creative solutions with guidance from experienced leaders. The open and supportive environment fosters passionate advocates who drive collective success. I have had the privilege to lead transformative projects that have significantly impacted our growth trajectory. In 2021, our focus was on extending our reach to the last-mile merchant. We recognized our potential to serve countless more merchants and strategically partnered with logistics experts to expand our presence across the nation.
The result? A staggering growth from 17 to over 250 cities – a 15x increase! Furthermore, our collaboration with refurbishment service providers and logistics companies has optimized device utilization, reduced costs, and enhanced inventory control and last-mile operations management. These initiatives have not only driven substantial growth but also underscored the importance of strategic planning and collaboration, unlocking a new wave of growth that continues to propel us forward.
While the result was significant growth, personally for me, being valued and trusted to make decisions, solve problems, and drive results fueled my commitment to BharatPe's goals. Empowerment ignites not just contributions but also a passion to lead the change. At BharatPe, freedom, autonomy, and empowerment are the cornerstones of our innovative spirit and the driving force behind our success.”
Nalin Negi, Shashvat Nakrani, Smriti Handa, Aparna Kuppuswamy, Aastha Dhingra, Akanksha Jain, Nitin Sachdeva
#BharatPe #FreedomToExecute #WorkCulture #womenempowerment #womeninbusiness # startups #motivation #inspiration #empoweringwomen
CEO at Madhur Pharma and Research Laboratories (P) Limited & Co-Founder YogAtEase. Working on a vision to create a house of brands in the personal and home care space.
3wCongrats Sagar and Prashant...Onwards and Upwards!!!!