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Survive or Thrive? Tackle the next Black Swan Event with resilience and agility. Read on! 🕰️🦢💡 Imagine a world where the discovery of a single black swan could shatter all existing beliefs 🦢 This was the reality in 1697, marking a profound moment in history that today forms the Black Swan Theory. Coined by Nassim Nicholas Taleb, this theory illuminates the unpredictable nature of rare and disruptive events that, only in hindsight, seem evident 🌠 Black Swan Events are unexpected, yet they redefine our understanding of possibility and resilience 💡 In an era where these phenomena are increasingly frequent, due to globalization, technological leaps, and shifting environmental and political landscapes 🌍 understanding them is more crucial than ever. It's not the anticipation of these events that defines our success but our reaction to them. Agility and resilience are not just strategies; they are survival mechanisms ⚙️ In a world where the next Black Swan Event is just around the corner, these qualities differentiate those who merely survive from those who thrive. Service industries are quite vulnerable to Black Swan Events, requiring an extra layer of preparedness and management 🏥🏦🍽️ The nature of service industries necessitates human interaction, often relying heavily on physical attendance and availability. Therefore, they are significantly impacted by disruptions that affect human mobility or communication. As a result, robust contingency and continuity plans are vital. Here are some ways service industries can prepare: 1. Diversify Service Delivery: Rather than relying on a single mode of service delivery, diversify how services are provided. Embrace digital means, on-call services or even physical product delivery. 2. Invest in Technology: Advance your IT infrastructure and digital capabilities to ensure seamless remote operations and service delivery. Automation and AI can also drive efficiency, reducing operational risks. 3. Maintain Strong Communication: Communicate openly and regularly with customers, updating them on changes and ensuring their needs are met. Good communication can protect your brand’s reputation during a crisis. 4. Staff Training: Ensure your employees are well-prepared to handle disruptions. This means training in crisis management, remote operations and digital service provision. 5. Financial Resilience: Maintain a healthy financial reserve and consider insurance options to protect against severe economic losses. The goal is not just to survive the next Black Swan Event but to continue thriving despite it. Hi, I am Asheesh Chatterjee , a CA, CMA (India & UK) and an alumnus of Kellogg School of Management, I love talking about building blocks for the next level of growth and excellence

🎄 RIMS New Zealand & Pacific Islands Chapter Year-End Update - from the desk of Elf Iain Gallie - direct from the North Pole 🎄 As 2024 draws to a close, I'd like to share highlights from our Chapter's activities and extend warm wishes for a Meri Kirihimete me te Hape Nū Ia – Merry Christmas and a Happy New Year! 2024 Recap: This year was filled with diverse and engaging events, including: - NZ&PI Chapter Conference: Exploring Embracing the Unknown with insightful speakers. - Global Risk Report Briefing: Hosted by Marsh, covering top macroeconomic risks. - Lunch & Learn Sessions: Covering crucial topics like risk management and the evolving role of practitioners. - In-Person Events: Including career-building and resilience-focused sessions. Collaboration: Successful Anti-Bribery and Corruption forums with ACFE & TI. Leadership & Board Changes: We’ve seen changes in leadership to enhance succession planning, welcoming new Board members from Auckland, Wellington, and Christchurch. A big thank you to our outgoing officers and congratulations to those stepping into new roles! Membership Update: To ensure sustainable growth, we’re introducing a new membership structure from 01/25: Local Membership: NZ$150 (individual) or NZ$750 (organisations) We are also launching a new website to improve event management and provide more resources for our members. Looking Ahead to 2025: Our focus will remain on providing high-quality events and professional development opportunities, with the 2025 theme of Risk Rebalanced to help members build resilience in uncertain times. Final Thoughts: Thank you to our members, sponsors Marsh Australia and New Zealand, KPMG New Zealand, and AIG for making 2024 a success. Wishing everyone a restful break, and we look forward to an exciting 2025 ahead! Stay safe and be well! ✨ #RiskManagement #RIMS #NZPI #ProfessionalDevelopment #Networking #Resilience #Leadership #RiskManagementCommunity

👩💼 Calling all managers and people leaders - your input is needed! 👨💼 Investible portfolio company, Circle In, is running an important research survey to better understand the stress and burn-out that managers are experiencing. In 2022, they published The Unsaid Report which revealed that 97% of the managers surveyed had recently supported a team member through a challenging life issue. The report was a reminder of the heavy responsibilities that managers have in creating caring work environments and ensuring that their employees are well supported. And so, Well™ by Circle In is running the same study again this year to see what’s changed and how we can better support our managers in the work that they do! Help inform this important research by filling out the 2-minute survey and go into the draw to win one of 3 x $100 vouchers. And if you’re not a manager (or even if you are), share as far as wide as you can! Link to survey here: https://lnkd.in/gupEkgRr Jodi Geddes Kate Pollard

I would like to echo all of the below. Things haven't quite finished for 2024, but I want to thank everyone for the help, support and advice. None of what has been achieved would be possible without the unwavering commitment of our Colleagues and Clients. I really cannot wait to take on 2025 and see what we can all achieve. #PublicSector #Digitisation #Transformation #HealthandSocialCare

As we approach the close of 2024, Futures Public Sector want to take a moment to reflect on what has been an incredibly challenging, turbulent but ultimately positive year. This year has been defined by a number of major events, and the narrative at the end of this calendar year for the Public Sector seems to be dominated by budget deficits and failures. However, we would also like to take the opportunity to acknowledge some massive successes and together with our clients, candidates and partners, we're so proud of what has been accomplished - our clients and candidates are indeed the corner stone of any success and we thank you for your confidence and trust again this year. Our teams have worked with 79 different clients across Local Government, NHS and Law Enforcement. We are delighted to have helped deliver an eclectic mix of support from bolstering business critical services through to delivering major high value Transformation Programme's. Whilst we do work with and appreciate neutral vendors, a large proportion of this years work has been directly with clients on a project/milestone/delivery basis - a sign of the trust clients put in Futures to deliver the appropriate individuals and/or teams for key transformation programmes. All of these achievements are down to our expert associates, so our thanks go out to each and every one of you who have gone above and beyond to get the job done (a small token of our appreciation has hopefully been delivered to you all this week!). Futures also became ISO-accredited (9001,14001 & 27001) this year - which isn't just a certification, it's a testament to our dedication of providing those who engage with us, internally and externally, the highest of standards. We know 2025 will prove to be another challenging year across Public Sector, but we cannot wait to stand by all our clients, consultants, family and friends as we continue to take this on. Let's make next year brighter and better again. The Futures Public Sector team wish you all a wonderful Christmas and a happy, healthy, successful new year! #ThankYou #FuturesPublicSector #InterimManagement

At HRInvest, excellence is not just a goal; it’s our standard. We’re thrilled to share that our Net Promoter Score (NPS) is an outstanding 57, a testament to the exceptional experiences our clients have with our consulting services. This remarkable score is not a solitary achievement but a collective voice from a diverse range of clients spanning industries such as Education, Real Estate, Investment, Healthcare, Food and Beverage, and many more. Read more by following the link below https://lnkd.in/drURwFp7

Trade, technology, weather, and workforce are four global megatrends that businesses can't afford to ignore. Discover how business decision makers are strategically navigating these challenges and capitalizing on opportunities in our inaugural 2024 Business Decision Maker Survey: https://ow.ly/wxgp30sFck4 #BetterDecisions #MegaTrends

Trade, technology, weather, and workforce are four global megatrends that businesses can't afford to ignore. Discover how business decision makers are strategically navigating these challenges and capitalizing on opportunities in our inaugural 2024 Business Decision Maker Survey: https://ow.ly/iRNc30sFciw #BetterDecisions #MegaTrends

No more fatalities CLIENTS !!! The business model choice that creates Carillion and ISG events is in your hands ! …. i.e. ‘lowest price tendering’ / ‘Race to the bottom ‘ ….. Please ….. ditch it ….. COLLABORATION from the ‘off’ ….. Have you ever stopped to think that with the ‘lowest price tender’ model, the people that actually manage, supply, build, and deliver your buildings do not even appear on the scene doing anything that they proactively influence or give advice or action directly themselves UNTIL HALF WAY THROUGH THE OVERALL PROCESS from the point when a client decides ‘I want new building’ to when the contractor hands over the keys at ‘Practical Completion’ ? …… In this business model, too many decisions have already been made about HOW PROCUREMENT will happen, that spell ‘disaster’ to the trained eye. This is why Contractor and Supply Chain ‘ in at the front end’ in ‘2-Stage Collaborative Contracting’ are needed ….. to ‘discuss and talk out’ these ‘disasters to come’, and thereby get the ‘right job’ designed and costed for a future ‘win/win’ outcome BEFORE THE CONTRACT IS SIGNED AND JOB STARTS. About 10% of industry Clients do it this way now and wouldn’t dream of going back to the ‘bad old days’ ….. that the other 90% seem to want to carry on doing. If this great industry is to have no more Carillions or ISGs, that 90% need to get their heads around the ‘all parties’ winning formula / business model that the other 1O% are already doing !!!! Please Please Please guys and gals ….. check it out today, and don’t stop until ‘the penny drops’ ….. You won’t regret it. …… With best wishes to all who are suffering in the ISG ‘fallout’ ….. Hope you all get to a ‘better place’ soon .

I'm usually sending daft reminders to people at this time of year about how many weeks it is until Christmas and how soon the decorations will be going up. But what has happened with #ISG has changed that up a bit. Its been heartbreaking to see the sheer number of people posting about it, but heartwarming to see the swell of support that followed. For me, its about recognising and understanding that people in ISG have had a year (or more in some cases) of real challenge, its not just happening now all of a sudden, but is the culmination of some really hard months. Pivoting to adjust to sudden redundancies, budget cuts, leadership changes, project losses, strategy changes....the list is long. What does this mean? It means that people that have been at ISG are some of the most resilient in industry, they've coped with everything the business threw at them, whilst the world/ planet/ economy was also discombobulating everyone personally too. There's not much ISG people cant handle. I might be a tad biased but the Social Value team weathered the storms impressively, staying passionate and driven when circumstances made that difficult. They'd be an asset to any business. If anyone needs a chat, vent, rant, sniffle or to be sent some Peanut cat pictures to cheer them up, you know where I am. I might have had to leave as part of that year of chaos, before the end of ISG came this last week, but I still feel how painful this all is. #ISG #Discombobulated