Ophélie Morel’s Post

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General Counsel @parcelLab, CIPP/E

AI is Shaping the Post-Purchase Experience 🚀 Artificial intelligence is expected to contribute $55.53 billion to the global #retail market by 2030. While this will impact the customer experience from end to end, retailers will be looking to use #AI more in the #postpurchase experience to improve deliveries and increase repeat purchases. parcelLab's AI system, Trending Late, has helped an electronics retailer detect more than 80% of late deliveries in the first three checkpoints. Learn how we can future-proof your post-purchase experience with the help of AI: https://lnkd.in/eMGNXhRN

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