*Modern Luxury Defined: It’s Personal, Not Pompous.*
The face of luxury is changing. It’s no longer about glitter and gold—it’s about the personal touch that transforms a service into an experience. It's time we recognise that today's luxury seekers desire connection, not collections.
A recent study shows that 72% of consumers expect services to personalise engagement to their needs. In the realm of luxury hospitality, this isn't just about knowing your name; it's about understanding your story.
Forbes states that 60% of luxury purchases are influenced by a customer's experience with the brand. It's clear that the true extravagance today lies not in lavish decor but in exceptional service. It's the sincere greeting, the anticipatory service, and the seamless ease of the guest's stay that distinguishes the fine from the grand.
Our clients aren’t looking for the flashiest; they want the finest, and that means establishments that craft experiences around individual preferences and desires. It’s about being the best, not the biggest, and it’s where true luxury lives today.
#rentabilidad #sostenibilidadlaboral #restaurante #hotel #hospitality #luxury #lujo
Europe, Middle East & Hispanic America Director's Office Lead
5dHi, I have been trying for more than 2 weeks now to get in touch and receive a solution (an invoice for an order I've placed) from someone at Falconeri. No one is answering via customer care, phone/email.....