Onecom’s Post

Find out how superior CX programs are going above and beyond NPS. We've put together key takeaways from our webinar yesterday in a short 3-minute video for those who couldn't make it. If you would like a copy of the whole webinar (35 mins), please message me in the comments.   Question: How do you go above and beyond in your business? Comment below

The wave of change is coming...let's build that surfboard together! Justin Robbins and I can quicky give you the boost needed to excel in this next season. Future-Proof Your Services Organization is a one-day, intensive workshop designed to elevate contact center and customer service teams from reactive operators to proactive value drivers in today’s rapidly changing Customer Experience landscape. Available dates are limited from November 1 to December 20, making this the perfect way to close out 2024 with a strategic leap forward. Led by industry leaders Nate Brown and / or Justin Robbins, this hands-on workshop empowers your team to lead meaningful change, refine a strong service mentality, and align operations with a transformative CX vision. Through practical, actionable guidance, your team will learn not only what makes a modern service organization but how to bring that vision to life in daily interactions. Key Workshop Takeaways: 🟢 Strengthen Service Mentality: Instill a culture of enthusiasm and genuine care for delivering exceptional service. 🟢 Unlock Hidden Potential: Identify opportunities to shift from a reactive mindset to a proactive, strategic approach that elevates your team’s role in the customer journey. 🟢 Achieve CX Vision Alignment: Ensure every team member aligns with your CX strategy for impactful, lasting transformation. Workshop Format & Details: - Full-Day Experience: Up to 30 attendees for optimal engagement. - Special 2024 Discount: Enjoy exclusive pricing on remaining 2024 dates. - Onsite Delivery: Maximize team engagement by hosting this transformative workshop at your location. End 2024 with momentum toward a modern service organization. Reserve one of the final spots today and secure special year-end pricing. Ready to check dates and availability? Contact nate@metricsherpa.com or justin@metricsherpa.com. #customerservice #customersuccess #customerexperience #cx #professionaldevelopment #futureofservice Metric Sherpa

𝗗𝗼 𝘆𝗼𝘂𝗿 𝗖𝗫 𝘀𝗸𝗶𝗹𝗹𝘀 𝗱𝗿𝗶𝘃𝗲 𝗰𝘂𝘀𝘁𝗼𝗺𝗲𝗿-𝗮𝗹𝗶𝗴𝗻𝗲𝗱 𝗺𝗶𝗻𝗱𝘀𝗲𝘁𝘀 𝗮𝗻𝗱 𝗮𝗰𝘁𝗶𝗼𝗻𝘀? This is key to HUGE ROI. Engage issue-causing groups to prevent issues! ClearAction.com 🏅 𝗰𝗿𝗲𝗮𝘁𝗲 𝗮 𝗖𝗫 𝗺𝗼𝘃𝗲𝗺𝗲𝗻𝘁 𝗶𝗻 𝘆𝗼𝘂𝗿 𝗰𝗼𝗺𝗽𝗮𝗻𝘆! 💎 "I can 𝘀𝗮𝘃𝗲 𝘄𝗲𝗲𝗸𝘀 𝗼𝗳 𝘄𝗼𝗿𝗸 I thought was needed, and 𝗶𝗺𝗽𝗿𝗲𝘀𝘀 𝗺𝘆 𝗲𝘅𝗲𝗰𝘂𝘁𝗶𝘃𝗲𝘀 𝘄𝗶𝘁𝗵 𝗴𝗿𝗲𝗮𝘁𝗲𝗿 𝗿𝗲𝘀𝘂𝗹𝘁𝘀 𝗳𝗮𝘀𝘁𝗲𝗿 with the method I learned today.” 💎 “Wow, I now see so many ways we need to improve our data collection.” 💎 “I loved discovering what a true leading indicator is.” 💎 “Seeing the difference between self-centric metrics and customer-centric metrics 𝗼𝗽𝗲𝗻𝘀 𝘂𝗽 𝘀𝗼 𝗺𝗮𝗻𝘆 𝗼𝗽𝗽𝗼𝗿𝘁𝘂𝗻𝗶𝘁𝗶𝗲𝘀." . . . you can't afford to wait Power Guides for $15-$25 (yes, deep discount!) make it easy for your whole team -- and enthusiasts across your organization to modernize your CXM expertise. Masterminds in 90 minutes give you dozens of takeaways and a CLEAR path to ACTION tailored to your situation -- how many conferences do this? Masterclasses show you the step-by-step approach to pulling it all together. You've seen ClearAction's out-of-the-box thinking . . . why would you put your precious budget and time elsewhere? See how easy it is to get started at ClearAction.com! #CustomerExperience #CX #BusinessResults #CCXP

Looking forward to speak with the Artiwise team and Ansı Deniz RONA BAYILDIRAN about this topic that everyone working in CX has experienced as a pain already. (if not pls add a comment :-)) Let´s tap into strategies on how to get heared.

1 Week to Go Until Our Webinar! Is Your CX Program Being Overlooked by the Board? It's time to change that! In just 7 days, join us for an exclusive webinar: "How to Get Your CX Program a Seat at the Board Table - Show Your Worth" We’ll uncover how to align CX improvements with key business outcomes like revenue, cost savings, and growth. Learn practical strategies to showcase your CX impact and make the board listen. 1 week left! Save the date: October 16, 17 BST Register now: https://hubs.la/Q02Sw8cy0 #CustomerExperience #CXStrategy #BusinessGrowth

💥📬 CX power in your inbox: the new Service Excellence Newsletter from cxomni is your navigator for industry knowledge and expert know-how!   💡 What can you expect? The cxomni Service Excellence Newsletter is an exclusive newsletter from cxomni, the market leader in Customer Journey Management. With the Service Excellence Newsletter, we offer you in-depth insights and comprehensive knowledge that help you managing your customer journey projects even more successful.   From industry insights to best practices - get inspired by current CX trends and topics, such as:   ↪ Access to webinars & webcasts: Join our interactive sessions and learn from industry thought leaders. ↪ Practical expert interviews: See how industry experts and innovators are shaping the future of customer journey management. ↪ Exciting blog articles: Read engaging articles and analysis that offer practical tips and fresh perspectives. ↪ Partner articles: Benefit from valuable insights from our first-class partners and expand your network.   Get CX expert knowledge straight to your inbox and never miss out on the latest Service Excellence and Journey Management trends.   🚀📰 Subscribe here: https://lnkd.in/eg3AiDJZ   #newsletter #serviceexcellence #journeymanagement

Very few CX models connect strategy to execution. Our pyramid framework does. We divide CX in 4 layers: - Brand - Journeys - Channels - Operations And (very important!): we connect them. How? Check out our webinar, see the link in the 1st comment.

⏰ It's your last chance to register for Integrated Actions—the final chapter in our Integrated CX Revolution webinar series! Join Derek Eccleston and Evelin Kremer on the 16th April to discover how to create smarter systems, empower teams, and automate issue resolution. Don't miss out on transforming your CX strategy! Register now! 🚀 #CXStrategy #InMomentWebinar #IntegratedActions #IntegratedCX

𝗜𝗻𝘃𝗲𝘀𝘁𝗼𝗿 𝗢𝘂𝘁𝗰𝗼𝗺𝗲𝘀 𝗮𝗿𝗲 𝗱𝗲𝘁𝗲𝗿𝗺𝗶𝗻𝗲𝗱 𝗯𝘆 𝗖𝘂𝘀𝘁𝗼𝗺𝗲𝗿 𝗢𝘂𝘁𝗰𝗼𝗺𝗲𝘀. Your Effectiveness ➡️ Revenue 👈 aligned to customers' objectives. Your Efficiency ➡️ EPS Profit 👈 minimal silos. https://lnkd.in/g6zKEzih Your Integrity ➡️ ROA 👈 entire customer journey matches the value proposition customers bought into. Your Leadership ➡️ CAGR growth rate 👈 customer insights are your North Star for everyone's decisions. 💡 START with customer insights to END with investor gains significantly higher than norms. ⁉️ Q: How does a CX Leader drive significant improvements in these outcomes? 💡 A: Strive to say YES to 3 questions shown in this graphic and NO to the 2nd question. 🔓 How? Join our CX Leader Mastermind series. Tuesdays in August our focus is these 4 questions. Yes, Lynn Hunsaker, CCXP already has a variety of solutions for these, and in Masterminds we co-create your customized path forward using our interactive, flexible templates that guide your strategy for immediate use. Want other timing? Let's schedule it to your preferences. ClearAction.com/cx-leader 🔓 Fireside Chats let you interview Lynn or allow your colleagues to ask her anything. This is a great way to socialize what you've been liking from our posts, articles, and webcasts. You can use Fireside Chats for offsites, staff meetings, all-hands, lunch-n-learns, 𝗖𝗫 𝗗𝗮𝘆, etc. You can use recorded clips for workshops, Intranet, etc. https://lnkd.in/gFUkQkfr 🔓 C-Suite Guide to CX Growth is an interactive remote workshop (or in-person) with your CEO's staff and/or their 1st or 2nd level direct reports. Pick 2-3 subtopics and attendees have small group breakout exercises that re-shape their sponsorship of CXM according to strongly connect Investor Outcomes and Customer Outcomes. https://lnkd.in/gey4R5kW #MarketingOperations #RevenueOps #CustomerExperience #GrowthStrategy

🚀Innovation drives growth–watch our new video and see for yourself how your company can elevate business performance with our integrated CX approach! Grab a drink☕, take four minutes, and check out the video now! 👇#InMoment #IntegratedCustomerExperience #BusinessTransformation Want to see more? Check out our Complete Guide to Integrated CX. https://lnkd.in/gfRDE33Q