Oludare Dada-David (MPP, AHSAN, FIMC, CMC, SHRM, MCIPM, HRPL, PM)’s Post

Totally agree, Kumari Sarika ma'am, Thank you for addressing this issue Surge pricing and last-minute cancellations have become a real inconvenience for many of us It's high time we push for fairer practices in the transportation industry hoping this sparks a positive change #connections #CommuterRights #FairFares #StopTheSurge #CabWoes #TransportReform #BetterServices #CustomerExperience #ReliableTransport

An addendum to yesterday’s post I never thought I’d have to say, but is apparently not common knowledge. DONT LET YOUR PARCEL DRIVER SIGN YOUR NAME FOR DELIVERY RECEIPT. In what world is that ok? I have known many a parcel driver, all good people. All under tight timelines, and all trying to get as much delivered as possible. And still, I’d never let them sign my name for a delivery. #logistics #supplychain #soapbox

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It’s really great to see Yodel (Yodel Delivery Network Ltd) and Parcelforce Worldwide embracing new techniques like training their drivers to use clairvoyance to see if anyone is home before delivering “the card”. It must be clairvoyance because I can’t think of another reason for them to get out of the delivery vehicle with “the card” already written. The problem is that some drivers haven’t mastered their clairvoyance skills yet because they are incorrectly determining that someone isn’t home with this technique. So, Parcelforce Worldwide and Yodel (Yodel Delivery Network Ltd), could you maybe inform your drivers to revert to the traditional methods of determining if someone is home like, maybe trying the doorbell and lingering for more than 3 seconds after pressing said doorbell or attempting the vague knock at the door? If the doorbell camera catches these “delivery attempts” there doesn’t seem to be any other explanation, surely? 🤔

Watch our driver of the month Andric explain why businesses choose #GoShare for #delivery. "The customer service & the drivers...we go above and beyond." Andric is a box truck owner from Tampa, FL. Watch the full video at https://bit.ly/3zNzGkd #lastmile #SupplyChain #logistics

Watch our driver of the month Andric explain why businesses choose #GoShare for #delivery. "The customer service & the drivers...we go above and beyond." Andric is a box truck owner from Tampa, FL. Watch the full video at https://bit.ly/3zNzGkd #lastmile #SupplyChain #logistics

Knock at my door the other day. Courier asking me if I could take in a parcel for next door. I realised this was the same courier I was expecting a parcel from so I said, ‘I’m expecting a parcel too.’ He looked at his device and uttered the following ‘ah but your parcel isn’t due to be delivered for another 2 minutes, so I will have to wait’ And he did, because he had to take photo of it being delivered at the correct time! It turns out that this particular courier company don’t want parcels arriving early and they penalise drivers if they are! Hmmmm how would you feel if you were made to wait around for something to fit in with someone’s company policy? I do understand that they have sent me a message with the delivery time slot, but honestly, if I’m in what is the problem? Have you experienced something like this yourself? #CustomerRelationships #CustomerExperience #CustomerLove

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