Octopus Outsourcing’s Post

Customers expect seamless, efficient, and personalized service at any time of day. With eGain Collaboration, you can empower your team to meet—and exceed—those expectations through advanced AI-driven tools and real-time agent support. Our solutions combine the power of intelligent chatbots with real-time human interaction, creating a unified platform that allows your agents to deliver superior customer service 24/7. Why Choose eGain Collaboration? ✅ AI-Driven Chatbots: Handle routine inquiries swiftly and accurately. ✅ Real-Time Agent Support: Ensure your team is always ready to address complex customer needs. ✅ Seamless Collaboration: Foster smooth transitions between AI and human support for a seamless customer experience. Ready to elevate your customer service journey? Discover how our innovative solutions can streamline operations, improve response times, and enhance customer satisfaction. 📧 Contact us today at www.avante-cs.com or send us a direct message. Let’s empower your team to deliver exceptional customer support—every time. #CustomerSupport #AI #CustomerExperience #eGain #Chatbots #CollaborationTools #Innovation #TechSolutions #CustomerServiceExcellence #DigitalTransformation #ServiceStrategy #24/7Support #RealTimeSupport #CX #ServiceInnovation #SupportSolutions

The customer experience outsourcing market is undergoing a major transformation. According to new research, 58% of brands currently outsource contact center services, and that figure will rise to 64% in the next two years. But it's not just about outsourcing more - three key trends are fundamentally reshaping these partnerships. First, there's surging demand for next-gen capabilities like AI and automation. Second, brands need greater geographic and linguistic diversity. And third, they're outsourcing increasingly complex tasks. This requires a new partnership model based on shared goals and values, not just contracts. So how can your brand thrive amidst these changes? As this Forbes article explains, the key is choosing an innovative BPO partner aligned with your strategic vision and customer experience goals. The commercial construct is becoming just as important as the services provided. Don't settle for the cheapest option - read this article to learn what to look for in a partner ready to transform your customer support. https://lnkd.in/em-j5jER #customerexperience #outsourcing #contactcenters #AI #automation #BPO #southafrica #callforceoutsourcingspecialists

Envision a customer service experience that's both cutting-edge and deeply human, where technology is used to make jobs easier and customers happier. That's Humach. As a trailblazer in the BPO industry for more than 30 years, we seamlessly blend AI-powered digital agents with expertly trained live ones. By leveraging GenAI to optimize both employee and customer experiences, we craft tailored solutions that meet human needs and drive desired business outcomes. Our AI-trained frontline agents not only deliver exceptional live support when needed but also monitor and fine-tune our automated systems. With Humach, you're getting the best of both humans and tech. We thoughtfully design tech solutions to meet the needs of humans! #BPO #TechForGood #AIForCX #EX #CX #ContactCenter

As equipment complexity skyrockets and customer demands intensify, field service leaders face a growing challenge: closing the service gap. The gap between customer expectations and service capabilities is widening, driven by increasing service requests and product complexities, while the workforce is shrinking. To stay ahead, it’s crucial to empower your teams with the right tools and technologies. Did you know that high-performing service teams can close service tickets 7.5 hours faster than average teams? That’s the difference between satisfied customers and missed opportunities. Bridge the gap now and equip your team for future challenges. Discover how SightCall can help you meet these demands with visual support solutions that enhance agent capabilities and capacity. 👉 Get a demo today: https://hubs.la/Q02LVY0T0 #FieldService #CustomerExperience #ServiceExcellence #VisualSupport #Efficiency #VISION #RemoteSupport #RemoteVisualSupport #CX #AI #VisualAI

Implementing AI in contact centers is crucial for enhancing operational efficiency and customer satisfaction. Operational leaders have identified key priorities for AI applications: - Creating a more efficient work environment with real-time insights and proactive workforce management - Gaining visibility into past engagements to offer better service throughout the customer lifecycle - Handling increased conversations without raising costs or headcount - Improving agent satisfaction and reducing turnover - Ensuring high customer satisfaction across various digital engagements - Enhancing customer experience through a blend of automation and live support - Establishing an intelligent workplace with smart tools Book an appointment with me to learn more about how AI can drive KPIs, EX, and CX!  #CX #EX #AI #CustomerService #ContactCenter #ArtificialIntelligence

Tech-Driven speed is the new standard in CX as limited technology delays resolution of customer issues. Speed and accuracy aren't just nice-to-haves, they’re expectations. Every second counts when a customer needs help and limited tech is leading to slower issue resolution. What does advanced technology bring to the table? ✅ Automated workflows that empower agents to address issues faster ✅ AI-powered insights for proactive support, not just reactive fixes ✅ Unified systems that allow for seamless collaboration across teams When your tech stack empowers teams, customers can feel the difference. CX is about creating seamless experiences, and sometimes, the right tech is the missing piece. Bottom line: tech enhances CX and elevates your customer service. #CX #customerexperience #customerservice #technology #ai

In an age dominated by technology, where does human interaction fit into the customer experience? 👇 As we’ve journeyed from fax machines to automated voice messages to now AI and chatbots…  Technology has drastically transformed how we serve customers.  And the benefits have been far reaching.  Technological advances have enhanced customer service by streamlining operations and providing fast, consistent responses.  This ensures efficiency across numerous interactions. But even in this digital age, there are CRITICAL moments when only a human touch will do. I've identified three KEY areas where human intervention remains ESSENTIAL.  In these moments, technology can SUPPORT human service providers… But it CANNOT replace them.  Misused AI and technology can create a customer experience DISASTER. But the organizations who learn to balance technology with the human touch stand to gain a HUGE advantage. They will be able to deliver - efficient, consistent service AND  - create  superior, empathetic customer experiences that get remembered and talked about. ✅ Watch the video to see three types of service transactions where human intervention remains INVALUABLE. Let me know! ❓ What do you think? ❓ What would you add to my list?  ❓ What roles do you think should always be reserved for humans, regardless of technological advances? Ron Kaufman #technology #customerservice #connection #people

Human vs Tech, good perspective...

HUMAN TOUCH OR ARTIFICIAL INTELLIGENCE? 🔥Ron Kaufman raises an interesting discussion about the role of human interaction in customer service, even as technology, including AI and chatbots, transforms our approach to serving customers. 💬 He rightly points out that there are three critical moments where human intervention is essential for delivering superior service experiences: FIRST 💡 Genuine empathy and emotional understanding are irreplaceable by machines. When customers are in distress or need emotional support, only a human can offer the nuanced empathy that builds trust and loyalty. SECOND 🔧 When things go wrong, customers seek the assurance that only a human can provide. Human agents can swiftly navigate complex issues, offer personalized solutions, and restore confidence with their problem-solving abilities. THIRD 📚 When it comes to teaching customers new practices or systems, human guidance has traditionally been predominant. Personalized instruction can adapt to individual learning styles, ensuring better understanding and retention. 🚀 However, regarding this last point, things are slightly changing today by combining video with Artificial Intelligence. Training with AI avatars can increase engagement by up to 60% compared to non-Face2Face models. Additionally, companies that use AI for training see a 40% improvement in training consistency. These advancements highlight the potential of AI in enhancing training efficiency while maintaining human-like interaction. ⚖️ So, while AI and technology streamline operations and enhance efficiency, the human touch remains crucial in specific key areas. Organizations that master this balance stand to gain a significant advantage, delivering both efficient service and empathetic customer experiences. ------------------------------------------- 🔥 To get the Best from You and Your Business, don’t miss my BOOK on Artificial Intelligence: www.aiforabetterlife.com 💥 #artificialintelligence #ai #business #marketing #sales

3 elements in an AI-driven world where human touch is critical . A must watch! Tldw; 1. Empathy 2. Educate 3. When things go wrong...