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#hiring IT Environment Assessment Analyst in Parker, CO Email resume to info@projas.com Responsibilities: Network/Systems Analysis: Conduct a thorough analysis of the existing IT network infrastructure, documenting all components, their purpose, implementation dates, and maintenance/replacement cycles. Review and analyze findings and recommendations from the recently completed Network Master Plan. IT Systems and Programs Evaluation: Evaluate the customer's current systems and programs, including software, applications, and networks, benchmarking against current industry standards. Assess the current service approach and compare it with industry best practices, identifying areas for optimization. IT Service Management Review: Examine existing IT service delivery and support structures, including help desk functions, end-user support, and established processes/procedures. Evaluate the effectiveness of these systems and identify any bottlenecks or areas for improvement. Gain a comprehensive understanding of IT roles and responsibilities, how work is assigned and managed, and the overall service management framework. Personnel and Organizational Structure Analysis: Review the current IT organizational structure, roles, and responsibilities. Analyze the alignment of current resources with the customer's present and future IT needs. Review and provide a detailed analysis of the current organizational structure, staffing levels, positions, and the collective skillset of the IT team. Compare the customer's IT structure and resources with similar organizations to identify potential areas for improvement. Develop recommendations for enhancing the IT team's core functions to better support the customer's mission and objectives. Reporting and Recommendations: Deliver a comprehensive written report detailing the current state of the customer's IT Division, including resource deployment and a comparison against industry standards and best practices. Identify and clearly articulate any gaps between current IT operations and industry best practices within the report. Provide specific, actionable, and prioritized recommendations to address identified gaps and enhance IT service delivery. Ensure recommendations are designed to meet the customer's needs in a cost-efficient and effective manner. Qualifications: Proven experience in IT systems analysis and assessment. Strong understanding of IT infrastructure, networking, and security principles. Familiarity with IT service management best practices (ITIL/ITSM). Excellent analytical, problem-solving, and communication skills.

#Hiring for Incident Manager Email:pawanvarma1055@gmail.com Incident Management: Act as the primary point of contact for all high-priority and major incidents. Coordinate and manage the response to incidents, including identifying the root cause, assigning resources, and ensuring timely resolution. Facilitate incident resolution meetings and ensure effective communication with stakeholders. Process Improvement: Continuously review and improve incident management processes and procedures to enhance efficiency and effectiveness. Analyze incident trends and patterns to identify areas for improvement and implement preventive measures. Communication: Provide regular updates to stakeholders on incident status, impact, and resolution efforts. Maintain clear and accurate incident records, including detailed documentation of actions taken and resolutions. Coordination: Work closely with IT teams, support staff, and external vendors to resolve incidents and minimize service disruptions. Ensure that incident management activities are aligned with business objectives and compliance requirements. Reporting and Documentation: Prepare and present incident reports, including analysis of incident trends and recommendations for improvement. Maintain comprehensive records of incident management activities, including incident logs and resolution details #hire #hiring #customer #voiceprocess #IT #techhire #client #coporate #Linked #LINKED #recruiter #jobs #team #datacenter #data #cloud

Take charge of your resource workloads and optimize for better utilization. Streamline your client management and tap into global markets! Start your 15-day free trial and experience the difference! #ProLegion #ITBusinessGrowth #VendorManagement #ResourceManagement #Hiring #HiringITResources #ITJobs

✴ Perspectives on IT Support Tickets ✴ ✴ IT Support Staff: 🔍Tickets help prioritize and track issues for resolution. 🔍Challenges in managing ticket volumes, response times, and clear communication with users. ✴ End Users (Employees): 🔍Tickets are a way to report issues and get help. 🔍Frustration with slow response times or unclear solutions. ✴ IT Managers: 🔍Use ticket data to monitor team performance and identify recurring issues. 🔍Need for efficiency, accountability, and resource management in resolving tickets. ✴ Business Leaders: 🔍View ticket resolution as critical to maintaining productivity and minimizing downtime. 🔍Focus on cost-effectiveness and overall IT performance metrics. ✴ Software Developers: 🔍Use tickets to identify bugs and prioritize fixes. 🔍May experience frustration with incomplete or unclear ticket submissions. ✴ System Administrators: 🔍Tickets are essential for tracking network or system issues. 🔍Focus on preventing repeat problems through root cause analysis. ✴ Help Desk Coordinators: 🔍Responsible for triaging and assigning tickets to the correct teams. 🔍Challenge in balancing user expectations with available resources. ✴ Compliance Officers: 🔍Ensure that IT support processes comply with regulations (e.g., data security). 🔍Use ticket logs for audits and ensuring policies are followed. ✴ HR Departments: 🔍Rely on tickets for onboarding/offboarding employees with correct system access. 🔍Concerned with employee satisfaction and the ease of support processes. ✴ Vendors/External IT Service Providers: 🔍Handle tickets from clients, balancing service level agreements (SLAs). 🔍Focus on maintaining a good client relationship and meeting contractual obligations. ✴ Data Analysts: 🔍Analyze ticket data to identify patterns, trends, and areas for improvement. 🔍Use insights from tickets to recommend IT infrastructure investments. ✴ Project Managers: 🔍Use ticket systems to track IT issues related to ongoing projects. 🔍Focus on resolving tickets quickly to keep projects on schedule. These perspectives show how IT support tickets touch different roles, each with unique priorities and challenges. ✴ ✴ ✴ #ProjectManagers #DataAnalysts #HRDepartment #DBA #SoftwareDeveloper #BusinessLeaders #Management #ITSupport #BusinessAnalyst #JobSeekers

Hello Connections, We are hiring for the below position #urgenthiring Role: Real Time Monitoring(RTM)_Support Engineer Exp: 3-5 years Location: Hyderabad Notice period:Immediate to 15 days Job description OCC/WFM Analyst: •Performs real time monitoring, KPI reporting, incident trigger and ing. •Real Time Monitoring of Contact Center Services on an interval basis monitoring areas such as but not limited to call volumes, Average Handle Time (AHT), SLAs, queue times, and agent availability. •Monitoring of social media to identify potential issues which could lead to customer contact requests. •KPI Reporting – Intra-day, daily, weekly, monthly. •Trigger real time responses and pre-agreed procedures against pre-agreed “triggers” (priority 4, 3, 2, and 1) including the ing of relevant Microsoft and Delivery Partner stakeholders, and/or other relevant CSS command center / incident teams, CSS crisis response as well as coordinating and running of incident bridge calls when the process necessitates. •Collect and consolidate a view of capacity plans from across our Delivery Partner ecosystem compared to pre-agreed planning assumptions and data sets. Consolidate a single view of risks and opportunities around the resources within the contractual timeframe. For example, spare capacity to utilize, and under resourced areas at risk. •Collect and consolidate a view by Delivery Partner on the intraday staffing requirements and interval level staffing plan as per the pre-agreed time scale to deliver service levels against expected demand. •Identify gaps and opportunities and develop recommendations and adjustments to plans, seeking to dynamically control in the look ahead and in real time the resourcing onto queues to maximize utilization and efficiency and to protect service levels. Collect, consolidate, and report on business continuity events metrics. •Perform analysis of historic staffing utilization and resource deployment, in effort to drive continuous improvement •Consolidate monthly Delivery Partner staffing performance, including Monthly MPI trends, identifying and highlighting trends and areas for investigation/recovery action. •Develop recommendations on suggested Delivery Partner allocations of requirements per Contact Center Services supported with data and insight. •Lead the resource lock process. •WFM Automation: Automated data collection of forecasting, headcount, and capacity planning. •Trending Analysis: Reporting and further development on metric trends. •Incident Correlation: Leverage Kusto tool/data to correlate to s and RTM issues. Hours of operation: RTM: 24 x 7, 365 days a year WFM: Coverage in each region during standard business hours Skills Incident & Major Incident Management #Monitoringtools #RTM #WFM #OCC #Customersupport Valli Madhavi Maganti Ajay Kumar Jamlapurapu Interested candidates can share your CV to lekha.g@s3staff.com

Hi Connections! We are having an #ITSMConsultant role.  Please find the job description below and kindly share with me your updated resume at priyanka.c@hlsolutionsusa.com Job Role : ITSM – MIM Consultant Duration : 6 Months CTH Location : Dallas, TX (Onsite – 3 days) Job Description: Leveraging technology to issue all communications and providing key stakeholder management. Leading, driving, facilitating and chairing all investigation activities, meetings, and conference calls. Forming collaborative action plans with specific actions, roles and deadlines, and ensuring these are completed. Matrix management of people, processes and resources including third parties – including resolving conflict to move forward to resolution. Being accountable for resolving the outage via workaround or permanent fix Ensuring all administration and reports are maintained and up-to-date, including contacts information, technical diagrams, post major incident review Supporting and nurturing process improvements and knowledge base improvements Continually maintaining and developing tools and resources to manage major incidents effectively Providing periodic major incident metrics reports Participate in weekly/Monthly on-call rotation Respond timely to messages from Service Desk to join the Crisis/High Priority Bridg Facilitate the Crisis/High Priority Bridge Lin Work with the Application/Service Owner or Crisis Coordinator to gather current details and craft messages for update Manage communication during the lifecycle of the Crisis (see Communication Guidelines) Post update messages to the IT Status Page Text update messages to pre-determined group lists Ensure timely communication to the community Filter distractions that would hinder or slow down the efforts of the troubleshooting team Consult with Executive Leadership (CIO/DCIOs) for decision guidance, as necessary Resolve Major Incident record Inform Service Desk and community when resolution is implemented, and service is restored Knowledge on Service Request and Catalog Management module Good understanding of service request and catalog items Knowledge on analyzing the standard and non-standard requirements Design workflows for Service Request and catalog Requirement gathering for new Service Request and catalog #mim #majorincidentmanager #itsm #contract #hiringimmedidate #sharecv #updatedresume #hybrid #hlsolutions

For IT professionals working in the banking sector, there is no more daunting task than a large-scale IT deployment. In an industry with ever-changing regulations and minimal tolerance for downtime or service interruption, Warren Achman, Enterprise Sales Executive at Synergy IT, breaks down the key considerations before you take on this challenge: 1. Detailed Pre-Deployment Planning: This involves conducting a thorough assessment of the project's scope, understanding the unique requirements of each site, and identifying potential challenges. A well-thought-out plan ensures that all bases are covered, reducing the likelihood of unexpected issues during execution. 2. Collaboration and Communication: Clear communication and collaboration with all stakeholders are crucial. With direct access to all on-site engineers, we can effectively engage with on-site personnel, IT teams, and external partners, ensuring alignment of expectations and keeping everyone on the same page. 3. Leveraging a Strong Partner Network: Having access to a robust network of partners can make a significant difference in the success of a deployment. This network is particularly valuable in handling site-specific challenges and ensuring consistency across locations. 4. Seamless Execution: On the day of execution, coordination is key. Detailed planning should translate into a well-orchestrated operation where every team member knows their role and responsibilities. Ensuring that all tools and resources are in place ahead of time can ensure a smooth deployment process. 5. Comprehensive Post-Deployment Support: The deployment process doesn’t end once the new system is up and running. Immediate post-deployment support is essential to address any issues that may arise and to ensure the system functions as intended. This support helps in quickly resolving any disruptions. Read the full article on our website for more tips and guidance on large-scale IT deployments. #itinfrastructure #itmanagement #itstrategy #itdeployment #techdeployment #deployment

Hello Applicant, We are hiring for the below position, Role: Real Time Monitoring(RTM)_Support Engineer Exp: 3-5 years Location: Hyderabad Notice period: Immediate to 15 days Job description OCC/WFM Analyst: •Performs real time monitoring, KPI reporting, incident trigger and ing. •Real Time Monitoring of Contact Center Services on an interval basis monitoring areas such as but not limited to call volumes, Average Handle Time (AHT), SLAs, queue times, and agent availability. •Monitoring of social media to identify potential issues which could lead to customer contact requests. •KPI Reporting – Intra-day, daily, weekly, monthly. •Trigger real time responses and pre-agreed procedures against pre-agreed “triggers” (priority 4, 3, 2, and 1) including the ing of relevant Microsoft and Delivery Partner stakeholders, and/or other relevant CSS command center / incident teams, CSS crisis response as well as coordinating and running of incident bridge calls when the process necessitates. •Collect and consolidate a view of capacity plans from across our Delivery Partner ecosystem compared to pre-agreed planning assumptions and data sets. Consolidate a single view of risks and opportunities around the resources within the contractual timeframe. For example, spare capacity to utilize, and under resourced areas at risk. •Collect and consolidate a view by Delivery Partner on the intraday staffing requirements and interval level staffing plan as per the pre-agreed time scale to deliver service levels against expected demand. •Identify gaps and opportunities and develop recommendations and adjustments to plans, seeking to dynamically control in the look ahead and in real time the resourcing onto queues to maximize utilization and efficiency and to protect service levels. Collect, consolidate, and report on business continuity events metrics. •Perform analysis of historic staffing utilization and resource deployment, in effort to drive continuous improvement •Consolidate monthly Delivery Partner staffing performance, including Monthly MPI trends, identifying and highlighting trends and areas for investigation/recovery action. •Develop recommendations on suggested Delivery Partner allocations of requirements per Contact Center Services supported with data and insight. •Lead the resource lock process. •WFM Automation: Automated data collection of forecasting, headcount, and capacity planning. •Trending Analysis: Reporting and further development on metric trends. •Incident Correlation: Leverage Kusto tool/data to correlate to s and RTM issues. Hours of operation: RTM: 24 x 7, 365 days a year WFM: Coverage in each region during standard business hours Skills Incident & Major Incident Management Interested candidate can share your CV to bhavana.m@s3staff.com #rtm #realtimemonitoring #csscommandcentre

Escalation procedures : are critical for resolving issues efficiently in a support or service environment. These procedures define how and when to move unresolved issues to higher levels of expertise or authority to ensure prompt and effective resolution. Below is a structured guide for creating or understanding escalation procedures: 1. Purpose of Escalation Procedures To ensure: Timely resolution of issues. Proper prioritization of incidents based on severity and impact. Effective communication across teams and stakeholders. Minimization of service disruptions. 2. Key Components of Escalation Procedures a. Incident Categorization Classify incidents based on severity: Low Priority: Minimal impact, can wait (e.g., minor user issues). Medium Priority: Moderate impact, needs attention soon. High Priority: Significant impact on operations, requires immediate attention. Critical Priority: Major outage or business-critical issue. b. Escalation Levels Define levels for escalation: Level 1 (L1): Frontline support team handles basic troubleshooting and common issues. Level 2 (L2): More experienced technicians or specialists for complex problems. Level 3 (L3): Developers, subject matter experts, or senior engineers for advanced issues. Management: For issues with significant impact on business operations or client relationships. c. Escalation Triggers Set clear criteria for escalating issues: Breach of SLA (Service Level Agreement). Issue complexity exceeds current team's expertise. Unresolved incidents after a defined time frame. Business-critical or widespread impact. d. Communication Protocol Establish a process for notifying stakeholders: Who to Notify: Teams, managers, and clients. When to Notify: Immediately for critical incidents or at defined stages. How to Notify: Via email, ticketing system, or phone call. e. Documentation Maintain detailed records for each escalation: Incident ID, description, priority. Actions taken at each level. Individuals or teams involved. Final resolution and timeline. f. Follow-Up Review resolved escalations for improvements: Conduct post-mortem analysis for critical incidents. Identify areas to enhance training or processes. 3. Example Workflow Step 1: User reports an issue via the helpdesk. Step 2: L1 team categorizes and attempts to resolve the issue. Step 3: If unresolved within 2 hours or exceeds L1 expertise, escalate to L2. Step 4: L2 investigates, updates the ticket, and communicates with the user. Step 5: If L2 cannot resolve within SLA, escalate to L3 or management. Step 6: Once resolved, document the resolution and close the ticket. prepared by AI

Discover how mastering technical skills and leveraging advanced technologies can fortify your client relationships. This guide provides senior tech professionals with essential strategies for optimising performance, ensuring security, automating processes, providing clear documentation, troubleshooting effectively, and delivering scalable solutions. Elevate your technical expertise to drive client satisfaction and long-term success. #LibranIT #TechRoles #NSW #Hiring