northteq’s Post

I liked this article. I think the only way to have a customer-centric company is to start with the highest management level. If this team does not lead by example and promote the mindset of customer-centricity, the culture and actions will never change. They must internalize it by breaking old decision paths and listening to the clients. #customersuccess #customerexperience #clientfirst

Culture is often underestimated and seen as a nice-to-have rather than a must-have. But here's the truth: it's the secret sauce that leads to unimitable differentiation - or failure. Culture drives engagement, sparks innovation, and builds customer loyalty in unique ways. By intentionally designing a culture strategy and persistently implementing it, businesses can thrive and make a significant impact on the world, breaking boundaries and inspiring transformation. #Culture #Innovation #BusinessTransformation

📑 What are the words that define our #culture? Welcome back to #DefiningYellow, where we dive deep into Yellow.ai’s culture code, one pillar at a time. 🎯 Today's entry? 'Create customer success' This value isn't just about reacting to needs; it's about anticipating them. This value highlights our commitment in ensuring every interaction is tailored to not just meet, but exceed customer expectations. How do you foster a customer-centric mindset? Tell us in the comments. #workculture #culturematters #greatplacetowork

The Power of Politeness: Enhancing Customer Experience through Culture In today’s fast-paced business world, building a culture of niceness and politeness isn't just a nice-to-have—it's essential. When employees consistently exhibit kindness and respect, it creates a positive atmosphere that resonates with everyone, including customers. Here’s why it matters: 1. Boosts Team Morale: A respectful environment fosters collaboration and productivity. 2. Enhances Customer Interactions: Customers feel valued and appreciated, leading to greater satisfaction and loyalty. 3. Encourages Positive Behavior: Politeness is contagious, influencing everyone to engage more thoughtfully and considerately. Creating a culture where niceness and politeness are the norms can transform your customer experience, setting your business apart in a competitive market. #CustomerExperience #CompanyCulture #Leadership #PositiveWorkplace

Building a customer-first culture, one step at a time 💡🤝 Over the years, I have learned that a customer-centric business does not happen by chance, it is built intentionally, day by day, from the inside out. It starts with how we treat and empower our own teams. When we nurture a culture of care and trust internally, it is amazing how naturally that same energy flows into the way we interact with our customers.🌱💼 At the end of the day, it is about investing in people, creating a space where everyone feels part of the mission, and ensuring that each person understands the role they play in shaping the customer experience. 🙌✨ Culture is not something we talk about, it is something we live. And when it starts from the heart, it truly shines. ❤️ My reflection of the week: “Building a customer-centric culture takes time, but every step counts. Encourage open dialogue about customer needs with your team, and watch the mindset shift.” Simon Sinek, one of my top sources of inspiration, offers powerful insights on creating a people-first culture. Check out this impactful quote: https://okt.to/LZq9eR #CustomerExperience #CustomerFirst #CultureEvolution

A customer-centered culture starts with a dedicated, motivated team. By empowering employees to genuinely care for customers, companies create lasting loyalty and standout service. 💪 #CustomerLove #EmployeeEngagement #CustomerExperience #BusinessSuccess #LeadershipWisdom

A customer-centered culture starts with a dedicated, motivated team. By empowering employees to genuinely care for customers, companies create lasting loyalty and standout service. 💪 #CustomerLove #EmployeeEngagement #CustomerExperience #BusinessSuccess #LeadershipWisdom

𝘼𝙧𝙚 𝙮𝙤𝙪 𝙪𝙨𝙞𝙣𝙜 𝙩𝙝𝙚 𝙋𝙤𝙬𝙚𝙧 𝙤𝙛 𝙏𝙚𝙖𝙢 𝙀𝙢𝙥𝙤𝙬𝙚𝙧𝙢𝙚𝙣𝙩? At the heart of EXCEPTIONAL SERVICE lies EMPOWERED TEAMS. ❓But what exactly does team empowerment entail, you may ask? 👉 Empowerment involves giving employees ✅ The authority ✅ The resources ✅ The freedom … to make decisions and take actions that they believe are best for completing tasks ❓Why is it crucial for delivering outstanding customer experiences? 1️⃣ 𝗢𝘄𝗻𝗲𝗿𝘀𝗵𝗶𝗽 𝗖𝘂𝗹𝘁𝘂𝗿𝗲: Empowered teams take ownership of their work, driving engagement and motivation to deliver outstanding service. 2️⃣ 𝗧𝗿𝘂𝘀𝘁 𝗮𝗻𝗱 𝗖𝗼𝗹𝗹𝗮𝗯𝗼𝗿𝗮𝘁𝗶𝗼𝗻: Building trust and fostering collaboration among team members leads to better communication and teamwork. 3️⃣ 𝗖𝗼𝗻𝘁𝗶𝗻𝘂𝗼𝘂𝘀 𝗜𝗺𝗽𝗿𝗼𝘃𝗲𝗺𝗲𝗻𝘁: Empowered teams are always seeking ways to improve and innovate, driving continuous improvement in the customer experience. 4️⃣ 𝗘𝗺𝗽𝗹𝗼𝘆𝗲𝗲 𝗦𝗮𝘁𝗶𝘀𝗳𝗮𝗰𝘁𝗶𝗼𝗻: When employees feel empowered and valued, they are happier, more engaged, and more committed to delivering exceptional service. ⚠️ Exceptional customer service isn't just about processes 👉 It's about EMPOWERED teams working together towards a COMMON GOAL. ♦️ Remember, 𝗧𝗲𝗮𝗺 𝗘𝗺𝗽𝗼𝘄𝗲𝗿𝗺𝗲𝗻𝘁 isn't just a buzzword – it's the key to unlocking 𝗲𝘅𝗰𝗲𝗽𝘁𝗶𝗼𝗻𝗮𝗹 𝗰𝘂𝘀𝘁𝗼𝗺𝗲𝗿 𝘀𝗲𝗿𝘃𝗶𝗰𝗲. 📩 𝗜𝗳 𝘆𝗼𝘂 𝗻𝗲𝗲𝗱 𝗵𝗲𝗹𝗽 𝘁𝗼 𝗶𝗺𝗽𝗿𝗼𝘃𝗲 𝘆𝗼𝘂𝗿 𝘁𝗲𝗮𝗺’𝘀 𝗲𝗻𝗴𝗮𝗴𝗲𝗺𝗲𝗻𝘁 𝗮𝗻𝗱 𝗰𝘂𝘀𝘁𝗼𝗺𝗲𝗿 𝗲𝘅𝗽𝗲𝗿𝗶𝗲𝗻𝗰𝗲, 𝗱𝗿𝗼𝗽 𝗺𝗲 𝗮 𝗹𝗶𝗻𝗲, 𝗜’𝗹𝗹 𝗴𝗶𝘃𝗲 𝘆𝗼𝘂 𝗮 𝗳𝗲𝘄 𝘁𝗶𝗽𝘀

Implementing a customer-centric culture sounds straightforward enough, right? You put your customers at the forefront of all your operations. Lots of organizations can be put off from doing this, assuming it requires a complete and total rehaul of its processes. Instead, they talk the big talk about being empathetic and prioritizing their customers and don't actually do this. But being customer-centric doesn't have to be stupidly complicated. In fact, it can be administered in five simple steps. For the full low-down, check out this firecracker of an article: https://lnkd.in/e3nAd_FT #CustomerSuccess

We appreciate you, our valued customers. Thank you for being part of our journey! The dedicated Customer service professionals, leaders, and everyone who goes the extra mile to create exceptional customer experiences. You are the ones who turn moments of service into memorable experiences! ✨ And as we mark this Customer Service Week, what if we made #AboveandBeyond a #continuouspractice, a #culture and the #DNA of our organizations? ✔ Where #employee and #customerobsession becomes a daily commitment. ✔ Where #exceedingexpectations is not the Exception, but the Standard. ✔ Where every team member—no matter their role—takes #ownership of the #customerexperience. ✔ Where #proactivity is at the core of every interaction, anticipating needs and solving problems before they even arise. ✔ Where #customercentricity and listening to the #voiceofthecustomer are embedded in every process. ✔ A culture where making people feel valued is ingrained in the work environment, and customers are not just served, but deeply connected and loyal. 🎉 Cheers to making #AboveandBeyond the foundation of how we serve, lead, grow, and who we are each day! #CustomerExperience #CXWeek #AboveAndBeyond #CustomerCentricity #ServiceExcellence #CustomerObsession #CXLeadership