Next Call Club’s Post

Why settle for standard when you can go stellar with lead questions? Asking about budgets and reasons ups your lead quality game, ensuring every lead is worth the call. How are you ensuring your leads are top-tier?

Every call counts. Ensure that no lead slips through the cracks this season. Quick response times and exceptional service can make all the difference. 📞 #LeadManagement #CustomerService #FieldServices

All about Lead Disposition Summary The Lead Disposition Summary presents leads categorized by various lead stages and lead count for each traffic source. It provides insights into the quality of leads from different sources by displaying their current stages and statuses based on their origins.

Before you blame 'poor lead quality', ask yourself these questions: - Do my leads have a painful problem that needs solving? - Are my leads contactable? - Can I solve my lead's problems? - Why did my leads opt-in in the first place? A lot of time it's not the leads, it's how you approach them.

Winning Her Business: “What Not To Do” Edition, Part 2 None of us ever wants to alienate a customer, but there are some common ways it can happen. Here are some helpful client-service tips to avoid this:  1) Don’t talk badly about your co-workers, management, or job in front of a customer. It conveys a lack of professionalism that can undermine your credibility. 2) Avoid sharing TMPI - too much personal information. Self-awareness is critical here. I've been on the receiving end of sales professionals sharing everything from their digestive problems to the occasional “let me show you my scar.” These people were perfect strangers. 3) Too much talking and not enough listening. Aggressively displaying one's experience is rarely more effective than listening.  What else would you add to this list?

20 Proven Ways to Overcome Objections: A Guide to Building Trust and Closing Deals-Below, I outline 20 strategies for overcoming objections, but this isn’t just a checklist. These are tools that, when used with empathy and intention, create lasting value for both you and your customer. Let’s dive in! Don’t forget to subscribe and share! https://lnkd.in/gWUCE-sG

If you are new to a company or trying to ramp quickly, there needs to be one thing you are doing consistently - Listening to your customers. This in practice sounds like: 1. Listening to the full deal cycle of Gong calls for "Closed Won" deals 2. Talking to your customer success managers on WHY people renew their contracts 3. Dig into case studies on WHY people bought your product and the results they are seeing 4. Do your best to understand what problems people were facing before they bought your product 5. See if you can join success calls to understand what impact the solution has on their business -------- The faster you can learn the ins and outs of your customers, the faster you can speak their language to new prospects. And while a PDF case study "can" be impactful, nothing will compare to you explaining a true customer story of why they chose to work with you and what problems you solved for. Learn your customers, learn your sale.

A great sales coach to follow! Learn sales techniques from listening to your customer not just throwing product features or marketing collateral at them.

A useful habit is to regularly ask yourself both why you're doing something and what you're aiming to accomplish from it. Have a recurring meeting that feels like it's gone stale? Ask yourself why its scheduled and what you're trying to accomplish. If the 'why' is weak and you're unsure what's supposed to come out of it then it may be time to cancel it. If you know why you're doing it but it's not accomplishing the desired result it's time to refresh it in some way so its useful again. Sometimes even restating the purpose and the expectations on the next call is enough to get it back on track. The same principle can be applied to reports, customer meetings, checklists and so forth. Be clear about the why and the what as you're doing them. Have a purpose.

Why I'm Wrong Wednesday: my bold take, your disagreement. Bold statement: "How" content is more important than both what and why content combined. Think of it like buying a car. You can read online or at a dealership all the different features and options a vehicle has and *what* makes it different or better than other vehicles in its class. Then the salesperson or a mechanic can tell you *why* those features or options are great, why they're necessary, or maybe why you should want them. But until you sit in the vehicle, test drive it, and get a sense of how it feels, how it performs, how easy or difficult it is to operate, and how it makes you look (vanity is always a consideration, you know)....none of the other stuff really matters. Same with software or other technical services. Yes, explaining what a problem is, how it manifests IRL, and what tools/solutions exist to solve it is helpful (even if I maintain that problem unaware prospects aren't really a thing). And yes, describing in detail why solving said problem or why solving it a certain way, with a specific methodology or toolset is vitally important to helping connect prospects to your company's value prop. But I maintain that nothing is as valuable in the content world as information that shows how your product/service/methodology actually addresses a particular need or set of challenges *AND* how it can work in your prospect's specific business environment. Now, tell me why I'm wrong.