What is your biggest frustration when it comes to managing client relationships? 1)Timely follow-ups 2)Managing client expectations 3)Tracking client interactions 4)Personalizing client communication 5)Other (please specify in the comments)
Nancy J Solano’s Post
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We take for granted all of the things we do when fulfilling a service for our clients. Your clients may know what to expect with the end result but have no idea what goes on in between the time they pay for the service and when it’s delivered. When we don’t communicate what we’re doing along the way, #clients tend to think we’re not doing anything at all or wonder if we’ve forgotten about them. Quite often this leads to bad client retention and frequent client turnover. Here are some things we are implementing in our business to ensure better and more frequent communication. 1) Set expectations with the client upfront. 2) Weekly email progress updates. 3) SMS reminders on updates. It doesn't need to be complicated, it just needs to be consistent.
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