MYRIAD Communications’ Post

Contact center leaders, are you tired of chasing productivity metrics? It's time to hit the gas! ⛽ Your agents are the engine of your operation. Are they equipped to deliver peak performance? Our checklist will help you identify opportunities to boost: • Average Handling Time (AHT) • First Call Resolution (FCR) • Customer Satisfaction (CSAT) • Agent Utilization • Call Quality Don't let productivity bottlenecks slow you down. Download our FREE Contact Center Agent Productivity Checklist and start optimizing your team today! 🚀 #contactcenter #CX #productivity #customercare #callcenter #leadership

Card of the week! This week, it's the Three of Spades. Defining goals is crucial, but equally important is having a clear measure of success. Whether it's increasing revenue, boosting customer satisfaction, or expanding market share, having measurable outcomes ensures accountability and progress tracking. #GoalDefining #SevenKeyPrinciples #GoMADResultsFramework #Success #Leadership

Invest in your people- just as much as how you invest towards your clients.

Happy employees create happy customers. 💼✨ Prioritize your team’s well-being, and watch how it transforms your business. When your employees feel valued, their enthusiasm shines through to every customer interaction! #EmployeeEngagement #CustomerExperience #Leadership #BusinessSuccess #TeamworkMatters

The corporate mindset has shifted. They’re confused about their purpose. Many aspects of the customer relationship (such as front-line customer care for tech corporations) are viewed as costs rather than as aspects of customer experience value. The remedy? Reorient the focus to creating value for the customer. #entrepreneurialmindset #leadership #management

Clients do not come first, EMPLOYEES come first. If you take care of your employees, they will take care of the clients." As leaders, it's easy to focus solely on customer satisfaction and revenue growth. But the truth is, the real engine behind every successful company is its people. When we invest in our employees—empowering them, supporting their growth, and fostering a positive work culture—they become passionate advocates for our clients and our brand. Happy employees = Happy clients. Let’s prioritize our teams, because their well-being directly impacts the customer experience. 💼💪 #Leadership #EmployeeExperience #CustomerService #CompanyCulture #Teamwork #Motivation

Day 2: Empathy in Business Decision-Making 🧠 The Power of Empathy in Business Decision-Making 🧠 Empathy isn't just a buzzword—it's a critical component of business success. When leaders view decisions through the customer's lens, they create products and services that truly resonate. This empathy-driven approach can lead to increased customer loyalty and a stronger market position. 📈 Benefits of Empathy in Business: Improved customer satisfaction Enhanced product development Stronger customer relationships Let's commit to leading with empathy and putting our customers at the heart of every decision. #Empathy #Leadership #CustomerFocus #BusinessSuccess

How to Create a Customer-Centric Culture in Your Organization? Building a customer-centric culture is key to long-term success. Here’s how to create one in your organization: Empower Employees: Equip your team with the tools and authority to make decisions that prioritize the customer’s needs. Lead by Example: Leadership should model customer-focused behaviors and emphasize the importance of putting customers first. Gather Feedback: Regularly collect and act on customer feedback to improve products, services, and experiences. Align Goals: Ensure that all departments work towards shared customer satisfaction goals, from product development to support. Celebrate Wins: Recognize and reward employees who go above and beyond to create positive customer experiences. Creating a customer-centric culture leads to stronger relationships and business growth. How do you put customers first in your organization? Share your approach below! 💬 #CustomerCentricity #CustomerSuccess #BusinessCulture #Leadership #CustomerExperience

🚨 Course release update 🚨 Exciting news! My course “Driving Business Growth Through Customer-Centricity” is going to be released on Thursday 11th July It provides an exploration of the journey to restructure a business from being focused solely on products to becoming deeply rooted in customer-centric principles. In this course, I emphasise three main key drivers for a successful customer-centric transformation: ✅ leadership commitment ✅ streamlined processes ✅ employee involvement The course is packed with practical strategies and real-world examples, propelling businesses to long-term customer loyalty, stronger competitive advantage, and sustainable growth. I bet you can’t wait to watch it like I do Just three more days 😊 #cx #customerexperience #customercentricity #linkedinlearning #onlinecourse

A great knowledge management strategy, along with the right technology can help CX leaders mitigate risk, increase productivity and reduce costs, all while enhancing both the employee and customer experience. #knowledgemanagement #cx #productivity #contactcenters #workfromhome #remotework #leadership #strategy #knowledgemanager Eileen Edwards Colleen Beers John Anderson Genia Vanhooser Kim Thompson, QKA Jerry Ellis Devin Finlay