MYRIAD Communications’ Post

81% of companies realise customer experience is a competitive differentiator. Furthermore, 68% of C-suite executives expect organisations to emphasise CX over products. These insights underscore the critical role of exceptional customer experiences in staying competitive. Is your business prioritising CX? Investing in the right communication solutions can significantly improve customer satisfaction and loyalty. Enquire today about a Free demonstration of the 8x8 solutions available. #CustomerExperience #CX #BusinessStrategy #CustomerSatisfaction

This article from CustomerThink discusses how a continuous improvement approach can elevate customer experience (CX). It emphasizes the need for ongoing evaluation and enhancement of customer service processes in order to help build momentum throughout the CX enhancement process. 🔄 📈 Key strategies for improving CX include: ✔️Gathering regular customer feedback ✔️Leveraging technology for better service delivery ✔️Fostering a customer-centric culture within the organization. Continuous improvement strategies help businesses adapt to changing customer expectations, ensuring sustained satisfaction and loyalty. 🤝 Article: https://ow.ly/sOUH50S6JI3 📞 Reach out to the Barrington OPS team to see how you start building a culture of continuous improvement in your organization today! #ContinuousImprovement #CX #CustomerExperience #Consulting #ProcessImprovment

Customers' expectations continue to rise. The best companies set the bar higher for everyone, teaching customers what a great experience is. For the second year in a row, on customer service and CX research (sponsored by RingCentral), convenience tops the list of most important customer experiences. The company that provides an easy and hassle-free experience has a competitive advantage over companies and brands that can't, don't, or won't. We have created infographics based on the stats and facts we discovered in our annual research. You can download the "The Most Important Customer Service Experiences in Today's World" and other infographics here: https://lnkd.in/gTaPXdKu #customerservice #customerexperience #CX #ShepHyken #customerserviceresearch

A new SPS / NelsonHall White Paper collaboration reveals the key benefits sought from a reimagined customer experience. More than 9 in 10 senior executives say they are looking for this to result in shorter response times, simpler customer interactions, higher NPS scores and improved communication quality. Seamless end-to-end communication is regarded as particularly important in delivering superior customer experience. For a deeper understanding of how to benefit from a reimagined customer experience, be sure to download your copy of the White Paper here: https://lnkd.in/eykvNpag #CX #CustomerExperience

Have you trained your staff differently to deliver a great customer experience? Equipping your frontline staff with the necessary skills and values to be able to deliver a great CX is vital – because engaged, empowered, and well-trained staff can transform ordinary customer interactions into memorable experiences. Service standards can transform the CX for your business as well as help it to grow. Do you need help designing a customer service standard that will help create differentiation and loyalty to your brand? Get in touch, our CX specialists would love to help. #CX #ServiceStandards #CXDesign #GreatCustomerExperience

In the dynamic world of North American utilities, seamless customer experiences are essential to staying ahead. However, the lack of effective agent-facing CX tools hinders this effort, leading to inefficient processes, reduced net promoter scores and poor customer satisfaction. Our latest article outlines strategic approaches for utilities to empower agents, enabling them to deliver transformative customer experiences. Read now: https://bit.ly/NU3_L #CX #CustomerExperience #Utilities Dennis Thomas | Chris Lloyd | Ameya Naik | Gaurav Kharbanda | Radha Singh | Shane McDonald | Nikhil Desai | Barath Rangadurai

Customer experience encompasses all the ways the public can engage with a government agency, including online interactions, completing paper forms, making a phone call, or visiting in person. But to have an effective CX program, agencies must also look at internal processes to ensure that they align with public-facing resources. Ad Hoc’s strategy for enhancing customer experience takes a comprehensive view of the internal and external individuals, procedures, and systems integral to delivering a service. From that research, we can help you chart a course toward continuously improving the customer experience of your services in a way that reduces burdens for both staff and customers. Explore our customer experience capabilities and see how we can support your agency’s CX goals: https://lnkd.in/gerhxWDa. #cx

Global standards for customer experience (CX) aim to elevate the quality and consistency of customer interactions across industries and geographies and there are some key areas for Benchmarking: 1.Culture: Aligning brand positioning with company values, measuring progress, and capturing regular feedback. 2.Capability: Integrating data from various sources to create a single customer view and linking CX to business value. 3.Execution: Understanding the impact of CX investments on brand and growth, and organizing teams around customer needs. Essential Customer Service Standards include responsiveness, transparency, accountability, empathy, availability, and the use of automation to enhance service delivery. These standards help organizations consistently deliver exceptional customer experiences, enriching the lives of their customers and enhancing service quality. #Customerexperience #uplift_mea #buisnessaddedvalue #customersuccess #trainingandcoaching

By focusing on these areas, organizations can create a comprehensive and effective customer experience strategy that not only meets but exceeds global standards. #customersuccess #uplift_mea #Businessvalue

Customer Experience is evolving into Customer Excellence. It’s no longer enough to meet customer expectations—today’s leading brands strive for excellence in every interaction. The CX industry is moving towards a model where every touchpoint is an opportunity to exceed expectations and deliver extraordinary value. Companies that aim for excellence are redefining what it means to provide outstanding customer service. #CustomerExcellence #CX #Innovation